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May 2023 by Hank C.
Stopped in here to do a return, there was no one at the front register for a good 10 minutes. While I waited, I took a look around the front of the store and found that you can donate old jeans here and get a discount on a new pair if you do so, see my photo of the instructions. I like that they recycle or upcycle of the jeans. I guess everyone was in the back helping customers at that point. Only after the line of us got four deep, someone came over to the register. I think the floor manager saw us lined up and flagged over someone else working in the changing area to see that we were served. At least the return went smoothly, payment right back to the original payment form.
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May 2021 by Alanna Garavaglia
$$$$. I purchased two of the same jeans online, during a sale. I kept one in the bag, all tags attached, and kept the receipt. I wore the other ones a couple of times, until I noticed pulls in the jean (left thigh) and thinning fabric in-between my thighs. For their price, these are not high-quality jeans. I tried exchanging the pair I wore and returning the pair I didn't touch, both in store and through customer service, and both women refused to return/exchange. This factor + someone I know working here and being told "if you don't do this, you don't have a job" for something with her disability, this is not a brand that I support.
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August 2019 by Lauren Chalouh
I lost a gift card so I figured to call the store to see what can be done. I gave the associate all the information off the receipt. She said she would get back to me if they were able to do anything about it. I didn’t hear back so I decided to call the store again. I started explaining to the girl what I was calling about and she said “we’ve all been briefed about this” I was in shock that they took time not only to help me out with a gift card I had misplaced but also took their time to let everyone in the store know about it in case I called when the person who was helping me originally wasn’t around....p.s they were able to cancel the old card and reissue a new one. Keep it up short hills crew ❤️Thank you
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September 2018 by Alexandra Stephens
Very helpful staff and high-quality clothes.
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August 2018 by Q Q
A year ago I shopped there for once. I was standing in a line for ten minutes and the staff at the store counter said I was in a wrong line, then asked others who came later but in a "correct line" to check out first. Excuse me, when I was waiting in a "wrong"line you should have told me. Ever since then I've never been to that Madewell.
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May 2017 by Michelle Thomas
Emily, is extremely helpful and knowledgeable about fashion! Prices are fair.
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December 2016 by Eileen Keenaghan
I had an outstanding experience at the Madewell in Short Hills Mall. A lovely girl, Christina, helped me above and beyond. She searched for a cardigan I wanted to purchase for my daughter. We were not sure what size to buy, and she was about the size of my daughter. She tried on the sweater we were trying to find but in another color, so I could judge what size to order. She was so sweet and professional. And the rest of the staff was just as friendly and helpful. Please go in and ask for Christina! She was the best customer service I have had in LONG time.
