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February 2024 by Ant
Awesome service.
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February 2024 by Paul Franek
This is my "home boutique" and I've had nothing but good experiences. I've purchased multiple pieces & accessories here and have been treated like a king on each visit. A special shout out goes to David, who always takes time out to see me even when I'm just there to browse and see what's come in recently. After having visited double-digit Omega boutiques and countless other watch dealers, I can say pretty comfortably that Omega Short Hills is the cream of the crop.
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February 2024 by stephenanddonna haber
Outstanding experience with the Omega Boutique and David Seney. Have purchased multiple watches now for my wife and myself based on relationship established with David prior to making any purchase. As a watch enthusiast and a local, I would often stop in to talk watches and never felt that I was a bother to David. Will be moving out of area soon but will always reach out to David for my next Omega
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February 2024 by Craig Yannuzzi
David is an absolute pleasure to work with! His knowledge of watches is only surpassed by his professionalism, his personableness, and his passion to make sure his customers are 100% satisfied. Thanks, David!
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February 2024 by Paulo Peres
I have been a client of the Omega Boutique at the Short Hills Mall for over 5 years, and each and every time I purchase a watch from them I am met with more than professionalism, I am treated as a VIP. I have come to know all members of the staff there, and all make me feel welcome, every time. My special thanks go to David Seney, who is not only an incredibly knowledgeable representative and who has been my go-to person for every Omega watch I have purchased over these years - including the really hard to find ones - but a true delight to visit with even if you are just browsing. THANK YOU, Dave!
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February 2024 by Lily Borak
I had emailed beforehand to reserve a specific watch and was told they would give a complimentary leather strap and pin buckle to my order when I came in to pick it up. When I arrived the next day, I was told by the assistant store manager they were unable to do that as it went against the protocol of no more than a certain percentage of complimentary “gifts” could be added to a certain order, so they wouldn’t be able to give me both the strap and the pin buckle, only one of them.This would’ve been fine, except that the incident was not handled professionally as I had been told - in writing, over email, so I still had and have the proof - just the day before. Perhaps more disturbingly, there wasn’t any vestige of remorse or apology from the staff when I came in, as if they had done nothing wrong, and somehow I just had bad luck. I wouldn’t have come to this store if not for the offer (could’ve gone to a store in DE and paid less because of tax).As I was short on time purchasing the item as a gift, I decided to still go through and just get the strap as an add-on. AFTER I paid, the person asked for my ID, which I didn’t have with me at the time, so we had to cancel the order as they couldn’t sell it without a physical ID (photo on phone is not accepted). My suggestion would be to check the customer’s ID BEFORE taking payment.One final observation, when they brought out the watch, it had no plastic covering, so I’m not sure if it was truly new, or perhaps it had been used as a window display. When I ultimately ended up purchasing the same item the next day abroad in the local Omega boutique (after having just flown out on my trip, when I would’ve brought the gift), it turned out to be such a happy alternative since there’s no tax (for an international purchaser) and the exchange rate was very much in my favor. The exact same item ended up costing about one third less. And the boutique there brought out the watch in all new plastic protective covering, which was a peace of mind seeing the item was clearly brand new and had a nice soft shine to it.
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December 2023 by Alex Peckman
I went tonight to get my watch’s clasp fixed. Arthur was very friendly and professional. He replaced the spring in 10 minutes while I waited.
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November 2023 by Benedetto Youssef
Brought in an Omega to be sized and Andrew Richter treated me with white gloves. Knowledgable, passionate, and very friendly. I will return, for sure, and will suggest the Omega boutique in Shorthills Mall to anyone looking for a fine watch!
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July 2023 by Aaron Sigler
Dealt with David ,was a gentleman.In an unexpected surprise they Delivered a very special piece .I am very thankfulWas a pleasure to deal with
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June 2023 by carolinabenitez124
Peter is amazing! He made me and my husband feel so welcomed. And of course we left with the perfect watch. Thank you again Peter!
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June 2023 by Josue Sandoval
I came in looking for a leather strap for one of the moon swatches and the “sales” person that did approach me (everyone else stayed seated) was by far the most rude excuse of a costumer service rep I’ve ever encountered. Basically what he said was that my watch was too cheap for their straps. As a Christian, I said thank you and walked out. But I’ll keep in mind next time I come in I have a few millions in my account.
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June 2023 by Heather H.
Awful location. Waited months for my watch to get fixed. Their store doesn't open until 11am on the dot. They keep customers waiting. This store should be ashamed. Will never ever use this store again. I'll take my money elsewhere.
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May 2023 by George Cordero
Fantastic place to go to get your omega watch. Right from walking in the store they tend to you hand and foot and answer any questions that you have. And I love they give you that one to one attention. If you do go ask for Andrew Richter He's the assistant boutique manager and will treat you right.
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March 2023 by Manan Shah
David is awesome. I’ve been coming to him for a long time now. Always approachable and knowledgeable on Omega and other brands. Available to always take calls and texts too.
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March 2023 by Julio Sanchez
I went there on 3/18/2023 and was greeted by Arthur, who is a class act, a professional, terrific salesman who knows his stuff and led with suggestive guidance and the reassuring competency to back it up. You can trust him. Really.
