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January 2024 by RJ Baldwin-Ford
Lovely and pleasant purchase experience. Daniella was a doll helping me select a beautiful custom piece!
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January 2024 by L Norwood
Karen was AWESOME! I'm looking forward to shopping with her again soon. ☺️
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December 2023 by Ranjit Pattar
Absolutely terrible customer service & ignorance shown by the store manager at the time. I would definitely not recommend.
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November 2023 by joshua Quevedo
The Pandora at the Short Hill Mall was exceptional. “DJ” Sales Lead was extremely helpful. She was informative, attentive and knowledgeable about the jewelry. My wife and I selected two pieces to get engraved and DJ helped us with the whole process and even told us how she had learned to tweak the engraving process to throw in an extra line.My wife also grabbed an extra ring and DJ continued to make the experience personal and professional.Overall she made the experience personal and memorable. 10/10 I would definitely come back. The entire staff was friendly and welcoming, they were not pushy at all like most other jewelry stores.If you are in the area definitely stop in and ask for DJ.
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November 2023 by dwaynemorris2
Very helpful!!!
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November 2023 by Shevonne Walker-Kinsey
They were very nice and helpful
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October 2023 by Lynesha Eaddy
If i could not give a star i would i only gave one cause you have too I Went into pandora in short hills on October the 4 between 3:30 and 4 to purchase some charms an the customer service was disgusting. One sales person was fixing her eyelashes and was putting prices tags on charms, we stopped right in front of her asked her some questions not one time did she respond, and the only one that spoke was at the register she answered the question from across the store the employee that work here need to have a class on interaction with the public cause clearly they have none. If it was not for the young lady in the back of the store at the counter yelling across the store too help noone would of answered my question. They didn't even show or offer to came too show us any charms, we never had eye contact, the fact that it was ok too them was appalling to me and the one fixing her eyelashes never put the mirror down. i would notexpect this type of unprofessiona behavior at pandora
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September 2023 by BOBBY BELTON
Very store and wonderful staff
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July 2023 by Felicia Bateman
I love Pandora but this location has a staff that could be a bit more customer friendly ?
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March 2023 by Michael Falcone
My wife and I stopped by this location in January to get advice on a bracelet that kept breaking, and to resize my wife to make sure we had the right size. The staff was kind and informative with answering questions. They made me realize that the bracelets might not have been authentic, and in addition told us the kind of band to get with more give to avoid breakages. We did not purchase the replacement bracelet there as it was not available in stores, but even with that we are grateful to the staff in how they were a huge help for us. I cannot remember their names this far after the fact, but if management is reading they were the closing shift on 1/13 and deserve some sort of recognition.
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February 2023 by James Dugan
If you want to return something they don't let you return for your money back or put it back on your card. And if you want to exchange something they make you pay more money then you spent the last time. Beware Pandora. If you have someone who REALLY loves a piece of jewelry from Pandora, that's the only way I'll get something from here ever again* no more gifts from here..
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December 2022 by ManTing Yan
There’s an associate who helped me, didnt catch her name, she has blue hair and wears glasses. She obviously needs to go back to elementary math class. I was trying to ask her if the silver snake bracelet comes in one size bc the website only has a size of 11inch…first she saids they only go by cm and they are 16cm and the bracelet only comes in one size. So I asked her what is 11inch in cm? Then she said 27cm. Obviously I was confuse…so how are they the same bracelet? She said it’s different conversions…like I was the stupid one. If 11in equals 27cm how can it be the same bracelet as the 16cm. She got frustrated bc I ask questions, which makes me feel that she just want me to pay and so she can get her commission. She’s obviously not listening to what I want instead trying to sell me what she likes.The whole time I kept my smile when I ask the questions and my tone was very nice. On the other hand She roll her eyes and kept on tsk tsk at me…then ask her manager to helped me. I would’ve given this review a negative 5 star if it wasn’t for the manager. She was helpful I completed my purchase in 5 minutes. The manager’s service was a 5 star.Either train your staff to be more competent or at least try not to roll their eyes in front of your customers.
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October 2022 by Hank C.
This location was in section J beside the Swarovski, but has closed. Looks like they're replacing it with a bedding store.
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September 2022 by Mila Thomas
Very unprofessional staff, not helpful and had poor attitudes. Please believe the reviews on this storeI left and went to another mall
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September 2022 by Janet Saera Lee
The store was great but it wasn't my Style of Jewelry
