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January 2024 by Tony A
We embarked on a journey to The London Jewelers Rolex Boutique, hoping for a stroke of luck for our special occasion, drawn by the stellar reviews of this boutique location.Our luck soared when we crossed paths with Mariela Gonzalez. The entire interaction was more than a transaction; it was a genuine and friendly connection. Mariela engaged us in a conversation that delved into life and shared interests, making it a uniquely personalized experience.Narrowing down our choices to watches that resonated with our preferences, we added our details to a list, including the captivating DateJust with a mint dial. Despite its rarity, Mariela handled the situation with grace, explaining the uncertainty of the wait but making us feel like we were part of an exclusive journey. I likened it to a lottery, given the specificity of our desired model.Having visited numerous authorized dealers along the East Coast, I've often felt discouraged, with some outright advising me to abandon hope for my coveted watch. However, The London Jewelers Rolex Boutique, particularly Mariela's exceptional customer service, exceeded all expectations.To our astonishment, not once but twice, Mariela reached out with incredible news!Thank you Mariela for coming through for our special occasion!
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January 2024 by Eric Ashurov
I have been eagerly anticipating the opportunity to purchase a watch from this store since its opening, which has been over 2 years now. Despite not yet being able to acquire a timepiece from them, I am compelled to leave nothing less than a 5-star review. My sales representative, Alberto, has been with the store since its inception and has consistently demonstrated exceptional assistance, professionalism, and responsiveness to my inquiries. I remain hopeful that one day I will be fortunate enough to obtain a watch from this establishment.
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January 2024 by Alex A
Rolex Short Hills has my sincere gratitude for the exceptional experience I had at the Rolex boutique recently. Purchasing my first Rolex was an unforgettable milestone, made all the more special by the outstanding service I received.Alberto’s expertise and patience were invaluable. He not only guided me through the process but also took the time provide us insight on the history of Rolex. The process was finalized by John and he explained the intricate functions of the timepiece, ensuring that I left feeling confident and well-informed.The level of professionalism and dedication exhibited by both Alberto and John truly enhanced my overall experience. I am thoroughly delighted with my purchase and look forward to cherishing my new Rolex for years to come.Thank you once again for making this milestone moment an exceptional one.
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December 2023 by Eli Cohen
My recent visit to the Rolex boutique left a lasting impression. The expansive and well-organized store featured an impressive selection of models, setting the stage for an exciting exploration.Kim, our dedicated sales associate, was a standout. Her profound knowledge and sincere interest in assisting my wife in choosing the perfect watch added immense value to our visit. Kim's expertise shone as she provided insightful details about various model variations, helping us make an informed decision.Although the specific model we wanted wasn't available that day, Kim's commitment to customer satisfaction was evident. The comfortable and inviting space allowed my wife to try on multiple watches, and Kim's thoughtful recommendations played a crucial role in narrowing down her choices.This visit marked my best experience at Rolex, thanks to Kim's exceptional service and the boutique's welcoming ambiance. If you're looking for a memorable and enjoyable shopping experience, I wholeheartedly recommend this Rolex boutique, with a special nod to Kim's outstanding assistance.
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November 2023 by Joseph Popovich
Kudos to Dominique for proving excellent customer care on my recent visit to the store. I bought in two Rolex watches for servicing, but due to Dominique's expertise it turned out only one watch was in need of it. She was patient and informative in explaining to me the operation of the Chronograph on my Daytona as well as the intricacies of the vintage Date-Just I bought for servicing. A great overall experience-thank you Dominique!
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November 2023 by Marzooq Haque
I recently had the pleasure of visiting the Rolex boutique at Short Hills, and I must express that it was truly an exceptional experience. The unparalleled warmth and hospitality surpassed my expectations, leaving me genuinely impressed. Kimberly Constantino, who assisted me, went above and beyond by taking the time to sit down and showcase several pieces of interest. Our delightful conversation delved into our favorite Rolex timepieces and the shared passion for horology. I eagerly anticipate continued interactions with Kim and the outstanding team at Rolex Short Hills.
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November 2023 by Raymond Rashad
I truly had the most memorable experience at this Rolex location in the Short Hills Mall. I direct rep, Alberto is the definition of amazing. His care and professionalism is second to none. When my wife and I first walked in and met with Alberto, he took his time to make sure I received the service that is expected when visiting a Rolex location. I assisted me with trying on a few different models and took my information on the watch I ultimate decided on. He assured me that while it may take some time, that he would help me procure the watch of my dreams. Anytime I would be in the mall, I would just stop by just to say hello. He always remembered me by name and the exact specifications of the watch I wanted off the top of his head. That's quite impressive considering I don't even remember what I had for lunch some days.Then on October 13th, which was a Friday, it happened to me be very lucky for me. My wife and I were in the mall doing some shopping and I told her, "hey I just wanna stop by and say hello to my guy." I had no expectations of getting a watch that day, I just wanted to say hi. Alberto greeted me and my wife and said if I'm interested, he has something for me. We sat down and Alberto brought me out the most amazing watch. My DateJust 41, fluted bezel with the blue dial and diamond markers. Without a doubt I had to have that watch.Alberto helped me as my wife surprised me and purchased it right there on the spot for me. After purchasing it, he sized perfectly for me and gave me a tutorial on how set the watch and maintain my new watch. I truly appreciate my entire experience from the first day walking in to the day I purchased it. This was an experience that I will remember for a lifetime. Thank you for helping to get my first Rolex.Also, I will be there soon to get my next watch and I will definitely going to see Alberto.Thank you again.
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November 2023 by David Brown
I have wanted a Rolex since I was a young man and now years later decided I was going to get one as my own retirement gift. After searching everywhere and not finding what I wanted I connected with Alberto and then this week I finally got my call. From our first connect he has been both professional and personal, he understood what this moment meant to me and the experience did not disappoint. Thank you Alberto!
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November 2023 by Lou Nap
Yet again my wife and myself had a wonderful experience shopping with Mariella today. Jeffrey and the team are truly always welcoming and we truly feel at ease shopping with Mariella. She is kind, honest and patient and truly follows up and we could never think of shopping anywhere else. She is a remarkable person and we adore shopping with her.
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November 2023 by Prakash Shrestha
CHRISTOPHER GREY! He is the gentleman who treats me like a I’m the king and he’s kindly explain about my preference’s time piece. Well about the service I don’t have any words how to explain about this Boutique they’re the best in the world for me.
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October 2023 by Angela Bressi
I am thrilled that Alberto Insua found my watch and reached out to me. After waiting for about 18 months I had lost hope! I met Alberto at the Short Hills Rolex Boutique so long ago. We discussed the model I liked and he promised he would keep me in mind. Two days ago he contacted me. The model I wanted came into the store! I went out to NJ the next day and came home with a new and beautiful Rolex timepiece. Alberto is a true gentleman. He explained how to care for the watch and insisted that the band fit me perfectly. I believe he is genuinely happy to serve his customers. He is wonderful to work with as were his colleagues at the boutique. I would recommend the Short Hills Boutique without reservation! I am very satisfied.
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October 2023 by Thang Tran
I highly recommend this place to all my family and friends without any hesitation. The service provided here is excellent, and I am grateful to Alberto Insua for making my dream watch a reality on my birthday. It was worth the wait, and I want him to know that his services are truly appreciated.
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October 2023 by Salman Khan
If you're looking for an extraordinary timepiece and a remarkable experience, then you must visit the London Jewelers Rolex Boutique at Short Hills. Their exceptional staff is what sets them apart, especially Alberto, who is the epitome of a gentleman. He guided me through the purchase of my Explorer 1 with professionalism and skill, providing me with an authentic Rolex experience that I had always dreamed of.Do not miss out on the opportunity to own a truly special timepiece and experience unparalleled customer service. Visit this boutique and ask for Alberto today. I promise, you won't be disappointed.
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October 2023 by Will Taylor
Mariela Gonzalez... Thank you so much for getting me the watch I've always wanted. Amazing feeling when she called to tell me the watch was mine. The yacht master 40 slate dial is a 10year wedding anniversary gift from my wife. Mariela was referred to us by some close friends who she got a watch for. Mariela made my wife and family feel welcome in the store. She is professional, kind, helpful, and optimistic. I will refer her to friends, family, and anyone who asks. Thank you Mariela!
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September 2023 by Paola Giraldo
I want to thank Alberto Insua to make my moms birthday gift unforgettable. For his amazing, respectful service and kindness.
