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February 2024 by maryana k.
I absolutely love shopping at this location. My sales associate is Nasreen, she is sweet, friendly and very accommodating. She always answers my calls and gets me everything I ask for. The location is beautiful and everyone that works there is very friendly.
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October 2023 by A K
Had a really disappointing experience with a salesclerk yesterday when I came in to purchase an ornament. They did not have it in stock so I kindly asked if I could see the one which was available anyway to see the piece. I was immediately met with a strong look of annoyance whilst I spent a few minutes looking at the piece. My friend who accompanied me asked a little more about it and more looks were given. We have bought from this brand before and even have family who work for the brand and were very upset with the 5 minutes of interaction we had with the clerk. Sadly we will not purchase from this store again due to the arrogance and low level of service of the clerk. Maybe we were dressed casually as it was a rainy Sunday but felt we should not have been treated as such.
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October 2023 by Bob
We normally don’t write reviews but thought I would since my recent visit to VCA was a quite positive experience and also because over a year ago when my wife and I visited it was not. We decided to try again and, thankfully, were pleasantly surprised. We were cordially greeted upon entering and escorted to the waiting are in the back, offered refreshments, etc. After a short wait we were greeted by Dilys who was quite cordial and professional. Since this was a gift for my wife’s birthday Dilys explained that what we wanted wasn’t currently in stock but she took the time to show us alternative pieces and, fortunately, my wife was able to settle on one. We really appreciated the professionalism and care we received and definitely will be a customer for life.
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October 2023 by Nicole T
Very nice store and my SA Dilys is very nice and helpful. She always find the piece I want。
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August 2023 by Dylan O
Laura & Dilys from Van Cleef were incredible, made my experience for my fiancé amazing.
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June 2023 by Maryana K
I would like to recognize Nasreen for always going above and beyond to make customers happy. I have had the pleasure of dealing with Nasreen on numerous occasions and she is absolutely amazing. She always manages to find me exactly what I want. Nasreen is super friendly, knowledgeable and a pleasure to deal with. I highly recommend shopping at the Short Hills location. They might not always have everything in stock, but they work hard to ensure you get exactly what you are looking for in a timely matter. Thank you Nasreen for proving top-notch customer service.
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June 2023 by elvan
have a pre-order item with salesperson Mike and never receive notice from the merchant. and was told will not be charged if I change my mind. never pick up the item and being charged for $9000 called and spoke to mike and he said he will talk to manager. and no response until now. still dealing with credit card company. THIS IS ROBBERY AVOID THIS LOCATION I will escalate this case to their corporate
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May 2023 by Shamini Ashok
I had a memorable experience shopping at Van cleef at the short hills mall location, thanks to Nicholas. He helped me pick out the most beautiful Malachite piece. Was very efficient, friendly and knowledgeable. He took his time to ensure I was happy with my purchase, explaining details of the piece and not rushing me in the process. He also offered to clean my bracelet without me asking for it to be done. I definitely would recommend Nicholas to those who want to take the full advantage of luxury shopping at Van Cleef and Arpels. The only reason I gave 4 stars was because of low inventory.
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March 2023 by Sam Battal
Mike took excellant care of us. He called me at home as soon my order came in, an set up my appointment for pick up. He was extremely nice made us feel very welcome & comfortable
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December 2022 by Stephanie P.
Fatou is a true Gem! She is kind, patient and knowledgeable! Her expertise and warm spirit makes her the best SA a girl could ask for! Thanks Fatou they are lucky to have you there!!!!!
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December 2022 by Kitty L
Shop with Fatou at VCA Short Hills!!! She’s friendly, extremely knowledgeable and professional. She changed my experience around after the terrible experience I’ve encountered at Hudson Yards. Im so happy with my beautiful piece that I purchased from her. Im definitely buying my next piece from her. Thank you so much Fatou for your elevated experience and for assisting me!
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November 2022 by Lisa Schnettler
Very disappointed by the service at this location. The female employee I interacted with this morning was rude and dismissive. I called the main customer service line and will try visiting the 5th avenue store instead. But my opinion of the brand was definitely damaged by this encounter.
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October 2022 by Ash G.
store is racist think they are better than everyone tried to doubt my wifes bracelets will put you on a list never call unless your their type kick rocks order online or call vca direct
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August 2022 by Liam Hore
I would like to say how great customer service Alexandra gave me when I walked into her store. I went in looking for a certain type of bracelet for myself. However they did not have the one I wanted. Alexandra gave me great alternatives and helped me find the one in another store if I wanted. I just wanted to say how great her customer service is and how she went above and beyond to help me. I’m glad I got to work with her and how she helped me. Thank you very much Alexandra for helping me!
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August 2022 by Fox Hunt
A boutique that has not so boutique customer service. They charge $80 to ship an item within NJ. Bring your business somewhere else that would treat you like a real customer!
