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February 2024 by Jes Cruz
Fabulous customer service!
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July 2023 by Deirdre 디어드라 McKPrice
I was very disappointed. I can't remember a time when I didn't admire the clothes at AT. But, today was eye-opening. Well, perhaps the fall selection will be better.
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May 2023 by Susan DeBenedittis
I had the best shopping experience here.The sales associate, Karen, was so helpful with everything. She knew what would look good on me and got me different sizes and styles as I figured out what fit. I will definitely be returning.
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April 2023 by Lisa L.
This review has nothing to do with their product (which I generally love) but rather their customer service. I visited their Shrewsbury store recently in terrible weather. I walked into the store dripping wet to be aggressively (rudely) told that the store was closing in 5 minutes. I was taken aback because I had looked on Yelp and according to the website, the store was open for another hour. I advised the sales clerk about the online info and they did not respond, basically ignoring me. I understand that store employees are not responsible for Yelp misinformation or bad weather. They ARE responsible for for the way they speak to customers, however. Another employee (manager?) approached me and again told me they were closing (more politely). I told her about the Yelp mis-information and that they should update their info. She basically told me that it wasn't her responsibility, but corporate's. I was certainly not looking for them to change store hours for me, but a simple apology for the misinformation would have gone a long way. As a basis for comparison, I walked into Talbots (right next door) which also closed at 5pm. The employees all welcomed me, making small talk, commenting on the bad weather etc. No one tried to shove me out the door. I asked them what time they were closing and they apologetically told me 5 pm. It's all in the approach Ann Taylor.....and yours was the pits!
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March 2023 by Gracie Goldberg
Sue was extremely helpful
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October 2022 by Jenny T.
Coming here for the seasonal SALE.Take additional 50% off on top of selective sale items, plus the promotion I received in mail! Most wonderful thing and get me all warmed up was the passionated ladies who worked there. They're genuinely just as happy as I am, partly because I do pick up few beautiful clothes, but they are happy to see their customers are happy.The staffs are friendly and helpful, with their help and the great sales going on, I walked out the door with bags along with wonderful shopping experience!I can't wait for the Thanksgiving and Christmas sales!!
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June 2022 by Barbara Ann Voetsch
Excellent customer experience today! Thank you for completely alleviating my anxiety filled dress shopping dread. Lisa in particular as well as the whole staff assured me & helped me pick the perfect dress for a long anticipated rooftop wedding at the beach of dear friends that will be the celebration of the summer. In & out in 35mins & in a size smaller than I would have expected at a great price
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September 2021 by Meryl Katz
Jackie was amazing to work with! Like having a personal shopper. Nice assortment of clothing today
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February 2020 by Liam Luke
They have many item.
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October 2019 by LeNoir Love
I’d give zero if I could. Worst customer service I have ever experienced, and they acted shocked when I didn’t say “yes” to the standard question”did you find everything today”? No, no I didn’t because not a single employee looked at me or spoke to me for the 30 minutes I was in there. a woman behind me actually was agreeing with me. If I find the two pieces I need elsewhere tomorrow I will return these two that cost $500. AWFUL employees. Awful. I never say anything In stores or restaurants much less post reviews, but this store has the absolute worst employees. The cart guys down the street at Foodtown have more personality and integrity than the “employees” at this Anne Taylor. if only corporate cared.
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August 2018 by Laura Gomez
Everyone was super healthful and friendly! This location has an amazing selection of clothing.
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August 2018 by Takako Asaka
they have nice collection.
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June 2018 by April Weinstein
Sharon was extremely helpful and helped my daughter with a whole wardrobe for her first job. thank you!
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June 2016 by Steven Johnson
the manager sharon has no customer service. EXTREMELY RUDE
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September 2014 by Haley R
I have always loved Ann Taylor, and actually worked there right after school. This AT location is closest to me, but I have yet to have a good experience at this location. The women are so unfriendly and never help - whether you're looking for a shoe size or trying stuff on in the dressing rooms. The level of unfriendliness is almost comical! It's gotta be harder to completely ignore me when I'm standing right next to you than it would be just to say, "how are you? Is there anything I can help with?" I do not recommend this location. Shop online or head to the mall elsewhere.