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November 2023 by Charles Deitz
I've been a Lawes customer for about 40 years and I haven't got a single complaint. Their maintenance checks keep my oil burner in good shape. They removed my in-ground tank without a problem and they took care of all the paperwork. A few months ago they installed a mini-split air conditioning system and we couldn't be happier. If you are considering signing up with Lawes, I say yes, go for it.
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November 2023 by Taylor Castle
We used Lawes to install a tankless water heater and had a great experience from start to finish! James was very knowledgeable about the product and explained the whole installation process to us the first time he came out to the house. He answered our phone calls and e-mails in a timely fashion and got started on the permits and paperwork right away. On installation day Steve, Doug and Jack were professional, efficient and very kind. We have 3 young kids and they were cautious about closing the front/basement doors while completing their work. I would definitely recommend Lawes!Service: Installation
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October 2023 by Kevin Maude
After having spent A LOT of money on expenseive repairs and service in the past, Lawes are now stating that you must buy a year's worth of oil before they will even consider servicing your unit. This was a company I had previously recommended to many friends, and am SHOCKED that they refuse to come service because I won't overpay for oil delivery. I thought AJ Perri was bad, but Lawes is gaining on them.Services: HVAC system repair
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April 2023 by Lisa Purdon Coldwell Banker Realty
Great oil delivery, environmental service and HVAC repair and service. Have used them for 35 years!
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March 2023 by Virginia B.
Simply the best company I have ever worked with, one of the reason it pays to support local businesses.. Customer service is amazing, so accommodating and polite. They do an outstanding job, explaining what needs to be done and doing the job right.I have used them for over 30 years and wouldn't consider anyone else.
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February 2023 by Matthew Moccaro
Lawes helped me to convert from oil to natural gas, and helped me through every part of the process. They were very responsive, and really knew what they were talking about when it came to the different types of installations and options. They were friendly and patient and I would sincerely recommend them to anyone looking to work on their heating or cooling systems.Service: Heating system installation
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February 2023 by Rebecca East
I called them today to take a look at our furnace that broke last night. I was promptly told they would not look at it because it had been serviced in the past by another company, Globe Petroleum, whom no longer has a service department beyond deliveries. I told him I have two young children and just wanted someone to look at it after stating Globe no longer does services. He said I feel sorry for your kids but no we can't help. They refuse to take a look at anything serviced by any other company even if it is an emergency. Call Dwyer Services instead, great people, who although feel similarly ( not wanting to be held liable for past services) are willing to help and come up with a quote, so my family can be warm in the freezing temperatures tonight.
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December 2022 by Natalie Pino
Lawes helped us with our oil/gas conversion this fall in our new home and we really enjoyed working with them. Everyone we have encountered on their team was super helpful from start to finish, especially James, who answered all our questions and kept us up to date along the way. The install day was easy peasy! We are really enjoying all our new high efficiency equipment and would recommend them to others in the area.
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August 2022 by Jim S
Recently had Lawes Environmental remove the old oil tank. Amazing job! Such a great team of people. From Teresa scheduling and getting permit to the removal crew, I highly recommend this company.
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May 2022 by Mike Reilly
Very professional company from the sales rep to the installers would recommend!Service: Heating system installation
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April 2022 by maranda young
Very nice people in office. Always responsive and make delivery quickly. Gwen is always helpful.
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January 2022 by Elizabeth Henderson
Used Lawes to replace our hot water heater. Was previously a customer for over a decade. The heater has given my family nothing but problems, plateauing in heat and never reaching full temperature. The company representative, Steve, was absolutely dismissive to my father. He quite literally would not let him get a word in. He has been saying that he is “too busy” to attend to the problem and blaming the boiler system. It is the middle of January and my two year old daughter has been taking lukewarm baths at its best and cold baths at its worst. Their arrogant disposition will have me reviewing their “two year contract with complete coverage”, as he has attempted to charge my father 600$ for parts that were a band aid solution to the problem (and under warranty). With labor shortages, I am absolutely sympathetic to short handed businesses. However, the company representative was rude and passive aggressive. Despite him being “too busy” to send somebody to establish a solution, or even to connect us with a call to Energy Kinetics, he was able to hastily send someone to collect the “new parts”. I will be reviewing the contract/warranty and hopefully terminating.Service: Heating system installation
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January 2022 by Frances Purdey
My family has been doing business with Lawes for DECADES. They are reliable, try to save money by delivering oil when it is cheap and come when called for repairs and emergencies. Great technicians!
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January 2022 by Joanna Wieszczek
Excellent, efficient and professional service. I called in the morning, they were on a site within 1 hour. Fixed the problem on a spot. Thank you
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November 2021 by Nancy M.
Stay away! Customer service was appalling and left us hanging without heat for over 3 weeks. Thankfully, we used another company who fixed it in one day.
