-
September 2023 by William Brown
Immediately upon entering, I was warmly greeted by a woman who was in training ...she was very helpful and physically pulled out a few different gel/ foam mattresses for me to try .She went & got her manager to help me as I needed to be sure this mattress would fit through the door of my boat .Donna answered all my questions & concerns and then asked me some questions and after hearing my answers she took me over and asked me to try this one. I knew as soon as I layed down that this was the winner ! Donna was great and realized it was a little more $ than I had planned on spending so she gave me free delivery w/ set up & take away along with a decent discount that kept me exactly within my budget ! THANK YOU DONNA ?
-
September 2023 by Tony Izzo
I have been buying mattresses at this store for years. They always provide the best product and service. Donna went beyond staying later than the store hours to help me buy mattress for my son leaving for college in the morning. I couldn’t ask for more. Thank you again Donna. You are the best!!
-
July 2023 by Melissa Scott
Donna the sleep expert saleswoman was the absolute BEST!! Very personable and knowledgeable of the many beds in the showroom, and guided me towards the best bed for myself and my conditions.Good July 4th sale, plus additional perks!! Look forward to a good nights sleep once my bed is delivered. Thank you Donna!! Would highly recommend Donna and Mattress Firm!!!
-
July 2023 by Annie Quinn
Donna Johnson was extremely helpful and professional. I had shopped around for mattresses and other places, but found this store to be the best. Dan was extremely knowledgeable about the product and help me make my decision.
-
July 2023 by Tim Varone
Service was tremendous. Rob was very knowledgeable and attentive. He was a great resource and helped us make an informed decision
-
June 2023 by Heidi Simon
5 Stars to Donna Johnson at Mattress Firm in Shrewsbury (thank you Ali for making the initial connection). My experience with Donna exceeded all expectations. From the moment I stepped into the store, her smile and genuine enthusiasm made me feel like a valued guest.Donna's extensive knowledge about mattresses and sleep technology is truly impressive. She took the time to understand my specific needs and preferences, patiently guiding me through a wide range of options. Her expertise and ability to explain the intricacies of each mattress, cover, sheet, etc. left me feeling confident in my decision.What truly sets Donna apart is her exceptional customer service. She went above and beyond to ensure that I found the perfect mattress within my budget. Her attentiveness to detail and genuine care for customer satisfaction made the entire process a delight.Donna's professionalism and friendly demeanor make her an invaluable asset to Mattress Firm. Her dedication to providing personalized recommendations and her unwavering patience sets a benchmark for outstanding customer service. She truly understands the importance of a good night's sleep and strives to make it a reality for each customer.I'm extremely grateful for Donna's assistance. Her passion, expertise, and customer-centric approach made my mattress shopping experience truly unforgettable. It was a refreshing change from other companies sales representatives who simply aimed to make a sale without considering my needs.I highly recommend working with Donna and Mattress Firm to anyone in search of a top-notch mattress and an exceptional shopping experience.Thank you, Donna, for going above and beyond!Sincerely,Heidi Simon
-
June 2023 by BCL
Shopping at this location was a good experience and the staff made it both enjoyable and informative. Sean was great. With a good sense of humor, he was happy to answer all of our questions and help us pick out the best mattress for our needs. I would absolutely recommend coming here.
-
June 2023 by Armen Khachaturian
Donna was delightful to deal with. She was informative but not pushy. She helped us in short time to choose and decide on the selection of our next bed.
-
June 2023 by Arlene Thoma
Our sales person was knowledgeable, personable and patient. Donna also made suggestions that saved us money! I look forward to doing business with her again!
-
April 2023 by Kyle Golombos
My girlfriend is moving in with me and we decided to get a king size bed.Saturday we were around town and we ended up stopping into a mattress firm to see what was what. We were met by Donna Johnson and Dan Spector, who were by far the most consultative sales team I’ve ever encountered at a MattressFirm. They asked the right questions and showed us products that were a result of the answers to those questions. Not pushy, but informative and very much taking our feedback into consideration. They let us take our time. Doesn’t always happen that way.As a result we ended up walking away with a mattress both of us feel very happy with, and we were just as happy to buy it from the two people that helped us get there. Donna & Dan thank you for the great service and we look forward to years of “unjunked sleep”.
-
April 2023 by Maria Angelides
I called Mattress Firm to order a mattress that needed to be delivered in two days. Donna was the sales person to help me… she was very friendly, knowledgeable and efficient! We were done within 30 minutes. A very easy and pleasant experience.
-
April 2023 by Trudy Schneider
Donna was the most helpful and knowledgeable salesperson. I went in with one idea. She guided me through other options. With her help I believe I purchased the most optimal mattress for me. Thank you.
-
April 2023 by Deborah Houschild
Very pleasant experience buying this mattress. Donna was exceptionally helpful and I would highly recommend her and Mattress Firm!
-
March 2023 by Carla Fiscella
My sales person, Donna was extremely helpful and helping me to decide which mattress would best suit my needs, and my budgetI ended up buying my mattress from Costco, the same model (according to Sterns and Foster) was considerably less. I did buy the box spring from Mattress Firm. I wish I had been told that for the mattress I was picking at the store, and from Costco should have had a 5in. foundation, not the 9in. foundation I had had with my previous mattress. I now have a foundation which I can not return, or exchange, and a bed that is too high .
-
March 2023 by Janice Van Exter
Our salesperson Donna was very helpful and knowledgeable. She made our bed buying experience very pleasant. Janice and Eric