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November 2023 by Jaclyn Vigil
Bought an adjustable bed frame last week. Dylan and Emily were so helpful. Answered all our questions and the bed frame is. 10/10 great store!
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October 2023 by Steven
Absolutely horrible experience. Staff led me to believe everything I purchased was risk-free but I later found out that the mechanical bed is not returnable. Once the payment is made, staff will not help you. They send you to corporate. Delivery team caused thousands of dollars in damages to my home and floors. Refused to take shoes off or wear shoe covers. Lied and said bed frame was not on truck. When they saw me calling Purple, they stated they found it but it was too heavy to carry so they dismantled it in the rain in the street. Vibration function on frame never worked. Then unit began malfunctioning. Mattress is subpar. $7,000 ripoff.
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September 2023 by Nick M
Not a mattress review.Purple showroom was clean! I went back a few times, Ally & Dillon were all around great. Very knowledgeable, helpful and not pushy. They gave me the time and space to try out mattresses at my own pace and aided me in my search. I highly recommend visiting if you’re looking at Purple.
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September 2023 by Jessica Macre
My husband and I have been wanting to get a new mattress for some time now and decided to visit the Purple store today after hearing many good things. Shane was so helpful and knowledgeable, without being pushy, and assisted us in choosing the right mattress for us and also one for our daughter!
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September 2023 by S S
Absolutely horrible experience. Staff led me to believe everything I purchased was risk-free but I later found out that the mechanical bed is not returnable. Once the payment is made, staff will not help you. They send you to corporate. Delivery team caused thousands of dollars in damages to my home and floors. Refused to take shoes off or wear shoe covers. Lied and said bed frame was not on truck. When they saw me calling Purple, they stated they found it but it was too heavy to carry so they dismantled it in the rain in the street. Vibration function on frame never worked. Then unit began malfunctioning. Mattress is subpar. $7,000 ripoff.
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July 2023 by J S
Ali was very helpful in helping me decide which pillow is best for me. She did not pressure me into buying from the store as they did not have any pillows in stock and I needed asap. Very nice young lady and I am very appreciative for her help.
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April 2023 by Nishi Gonsalves
We were looking for a mattress and Jeni was very sweet, friendly, and knowledgeable. Her personal stories helped us feel confident in our decision and she was fun to talk to. She was patient answering our many questions and stayed with us after closing due to some issues with my bank on payment. We had a wonderful experience and will definitely be back if we ever need anything. Highly recommend this place!
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March 2023 by anastasia emmons
Purple experience was amazing. 10/10 - I will continue to recommend the product and the Shrewsbury branch specifically. The show room was clean, and relaxing, this made for a calming experience. The employees were all knowledgeable and friendly, ready to politely jump in with extra information. Shane’s personal experiences with purple products was what changed my mind from “I’ll think about it” to “yes let’s buy this now”. He was honest and made me feel like a person, not “just a sale” as many people do in the sales field. I am confident in my purchase as well as sales team!
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February 2023 by Kristina Daum
When i first started shopping for a mattress i was overwhelmed with options. When I went into the Purple showroom and was greeted by Adrian she immediately shared her knowledge about Purple. After that she gave me time and space to make a decision on which mattress to pick. They do not follow you around and make you feel uncomfortable here. It was an all around great experience and the mattresses and pillows were amazing!!!! I highly recommended visiting this showroom to help you make a confident decision when purchasing a mattress.
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February 2023 by Justin M.
We recently purchased a Purple Mattress from the Shrewsbury location. We were assisted by Emily. Emily and every other employee we spoke with were very helpful and considerate. We did not get the typical furniture shopping experience where the sales associates are hovering over your every move. We did not feel pressured into making a purchase. Ultimately we went back the next day and purchased our mattress and adjustable base in a matter of what seemed like seconds. Very favorable shopping experience. As promised, the delivery was at our house only 2 days after the purchase! Another nice thing about the store is that it was very very clean. Nothing but good things to say about the Shrewsbury store.
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February 2023 by AL A.
Love my mattress!!!!! Supportive and comfortable!!! I got the hybrid 3 from Shane and he was great. No pressure.
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January 2023 by Alison
Working with Shane was wonderful. NO PRESSURE. It took me about 5-6 months to finally make a decision because so many life events got in the way. I never felt like I needed to make an impulse purchase.
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January 2023 by Mary Heinle
My Purple in store experience in Shrewsbury was 5-star, as was the handling, follow up and resolution of a delivery problem. I love the bed and really appreciate Shane and Adrian’s excellent customer service skills in making me feel like a 5-star consumer.
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January 2023 by Tommy
Adrienne was absolutely fantastic to work with last month. She really understands my needs. Today I went back a made another large purchase. I even met the manager Shane who was also wonderful to work with. I really like this place. !
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October 2022 by Mandie Peart
Our purple mattress and pillow purchase experience at the Shrewsbury Showroom was amazing! We had the Sleep Number bed prior to our purchase and this set is hands down the best product we have ever purchased. It has significantly increased our overall comfort. I would highly recommend to anyone in the market for a new mattress and pillows. We also have the base and headboard, which was easy to install and excellent quality. I cannot say enough about how wonderful our Purple experience has been!
