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November 2023 by Lauren S.
They scratched my steering wheel and denied any wrong doing. I went for an exterior only wash and drove away with damage to the interior of my car. And there was tons of soap residue left that I had to wipe off to boot.
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November 2023 by Perez Amy
This car wash uses very inexpensive soap and too much soap as my Range Rover always has soap residue left on it. They need to change the soap brand and do a triple rinse to remove the residue. I spoke to a male manager and he was very rude with an attitude. Butch’s car wash leaves no residue at all and the car shines.
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November 2023 by Tommy P.
I have a family member that used to work there, he told me about all the price increases they like to do and they half ass everything until they brake something then they spend more time trying to fix what they broke. The head manager Ed Elo is old fashioned and ignorant he lies for personal gain, he has stolen money from his former employee after my cousin was fired and told to leave and not come back, when he was trying to claim unemployment Ed Elo said my little cousin said he was leaving very very soon. When he gave 4 years of his life to him, it didn't mean anything. So him and the company didn't lose any money. I hope people read this and understand that this company undermines their own employees for the company's gain. Do not pay for there overpriced bad product. I never plan on returning and neither should you. They are unethical and disrespectful
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November 2023 by Drew I
I've been going here since I started driving, I used to recommend this place to everyone and loved it here! They've been going down hill recently unfortunately. Most frustrating is that they put wet mats back on your carpet! (Wet moldy carpet is not what I went here for!!). They leave soap all over my car now and don't do a great job cleaning windows etc. I've brought this up to management and they get really nasty and act like that's the best they can do. And yet their prices are still pretty high.I hope to find a better car wash soon, unless these guys can get their act back together
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October 2023 by Barry R.
Their prices are fair and they do a pretty good job especially if you're only having an exterior wash. It's worth you trying them.
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September 2023 by Teresa H.
I've been going to Shrewsbury Car Wash for years for my oil changes and car wash. I was there this past Monday for an oil change and they replaced a rear bulb, and checked tire pressure for air. However, being on the phone with my Friend, and not paying attention, one of the workers asked for my wheel lock key. I showed him the location, not thinking to question why he needed it. Putting air in my tires doesnt require the wheel lock key. I go to Costco's for new tires today, and they brought to my attention that two of the wheel lock nuts were missing from the driver's side front and back tires. Interesting how one was missing on each wheel on the driver's side, the side I wouldn't notice. They stole them. I'm sharing this to say, if you go there for any service, watch their asses, and/or take pictures prior to going as well as do an inspection before you drive away.
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September 2023 by Michele Trio
Wow…. I have been getting my vehicles washed and detailed here since they opened.But ….one of the managers went off on a family member, called him an expletive then told him not to come back! This treatment of a loyal customer is unacceptable. Why the owner would keep this kind of manager on staff is beyond me. I won’t be returning - you have lost me as a customer and I will be sure to let everyone I know in the neighborhood and at my work place how this family member was treated.Services: Full body wash
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August 2023 by Sharz3 Z.
I wanted to surprise my mom with a clean car after I dropped her off at her medical appt. What a disappointment! Didn't have much time so just got the Exterior only-*Deluxe ($21). I got the car back and it still had spots all over, dirt on paint, pollen on the arms of the rear view. A good rain could've done a better job! I pulled forward and got out and cleaned the spots off the windshield- had no time to go back and ask for a re-do. I went up the road to quik check and cleaned more easily removed dirt from car and white spots from glass. What a waste of $25 (incl. advance tip.) Too fast- too shotty! Trust the bad reviews! (The 2 stars are for the nice store, friendly staff, free cup of coffee.) But negative 3 for the poor quality of work!
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August 2023 by Gina Ziegler
So this is my go to car wash place. I went the other day because my car was in desperate need of cleaning. I paid for the works with the hopes of getting the best quality wash. After getting my car back, there was still residue all over the back of my car that wasn't cleaned. When the trunk was opened. It was lightly wiped and they didn't get all the dirt off that was still left in there. My windshield still had marks on it. I went home and ended up having to wipe it down myself. The whole point of getting the wash was so the parts that needed cleaning got cleaned and none of those were cleaned from the car wash. My dashboard was also only partially wiped off and cleaned too leaving dust and other residue. I'm extremely disappointed because had I known that I wouldn't be getting what I paid for, I would have gone for the lowest option which was essentially what I got in the end.
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August 2023 by Bayville office
I have been coming here at least once a week.Today I go somewhere else. I was not happy with the service. Despite the manager coming out to complete the job I paid for it was still terrible. What bothers me is that? I have been a loyal customer for years coming here, at least twice a month. Extremely poor customer service the receptionist, not friendly, and the manager just put a Band-Aid on it with absolutely no apology.. I would leave zero stars. And what gets me is they don’t even care that they lost the customer.Service: Full body wash
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August 2023 by M Devorah
I have been going here for oil changes. I can get Mobil 1 and I get "top-offs" with the version I chose. Which will be great for my 10 yr old car!
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July 2023 by Bayville O.
I frequent this business twice a month for the last few years. I was there today for the Works! the most expensive service they did not do what I paid for I went to the desk to complain the receptionist on her cell phone. she wanted to see the receipt then called the manager. I showed him my complaint the car did not look like I paid $42 to wash it. They should have rewashed it and shine the tires and put the refresher and do the mats. all services I paid for. Extremely poor customer service he did nothing to resolve it. Despite my unhappiness I still left a non deserving tip for the workers.
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June 2023 by David Bodnovich
Great customer service. Brought my vehicle in for an oil change, and half way through the service the manager comes out and explains to me that they are unable to service my vehicle due to a stripped bolt that would need to be fixed or replaced. They topped off all other fluids, added a quart of oil at no charge. They still allowed me to have a free carwash (that comes with the oil change service.
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June 2023 by What's In Monty's Garage?
Unbelievable customer service at our local car wash. When a quick exterior wash took off a weather strip on my car, the manager found the piece in the tunnel, took the vin number of my vehicle and ordered a replacement part from the manufacturer. Thanks Andrew and the team at Shrewsbury Carwash for taking care of the customer and being a gold star business. - MargaretService: Full body wash
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May 2023 by Aaron Dirodrico
One of the most professional quick lube in detail car wash type places you will ever come across. The people that work here we're extremely fast and professional I also got a free car wash with my oil change. It did not tell me I needed to replace a million things which was refreshing because I know most places like that try to up-sell you almost done everything only thing I did need was a in-cab air filter which was beyond disgusting. I was in and out within 25 minutes but I also got there right at the perfect time because a huge line formed immediately following. The place is very big suitable to handle many customers and able to get them out quickly. This is now going to be my spot for oil changes and car wash and I don't even live in the area! I will be driving here from Tom's River specifically for the service! You will not be disappointed I highly recommend ??
