-
January 2024 by Patel Dhavan
I was shocked at how unprofessional the staff was at this store. It was a terrible experience. I had a terrible experience at this . The employee was unhelpful and he spent more than hours behind one customer and didn't give any response. These store make low images of T mobile.Rude……rudeness ……
-
December 2023 by maravillosa
I visited this T-Mobile store in Shrewsbury and it was a really good experience Leo the manager and Amy are such dedicated and acknowleable employees. They took the time to set up my new phone and wireless internet. No rush very patient ? ? LEO AND AMY YOU ARE THE BEST.
-
September 2023 by Rebecca
The store manager, Leo, was very dedicated and knowledgeable to solve our rather complex issues with our contracts and devices - great job! Very friendly and helpful service.
-
July 2023 by Diana Rodriguez
Customer service was outstanding, thank you so much Jorge for the help ! 10/10 recommend him
-
May 2023 by Taylor crank
I had a great experience and the customer service was amazing! Esperanza was more than helpful and we need more employees like her in the world!
-
April 2023 by kevin Bull
Sales manager, Esperanza is a very dedicated and confident manager! She really knows how to hang in there and get the job done to everyone satisfaction!
-
April 2023 by Rickylah Gibson
My experience at T-mobile was not expected. I came in and was seen right away. I was helped by Esperanza and Robb who was very great with their customer service. I will definitely be back for future purchases.
-
April 2023 by ody sanchez
This t-mobile store was so helpful thank you Roberto , Jorge & Esperanza they were all so amazing and so helpful thank you
-
March 2023 by Rob P
I Appreciate all the staff at this t-mobile store they are very professional & they are very helpful & informative. I want to give a big thanks to one of the workers thank you Roberto for helping me out. And thanks to all the staff !
-
December 2022 by Cathy Mcknight
I Purchased A Samsung Galaxy Z Fold 4, I Took It To T-Mobile ln Shrewsbury.The Staff Help Me Set Up My Phone Explain Everything To Me About The Phone. The Staff There Is Very Professional Helpful Knowledgeable and Their Store Was Clean. Big Plus. I will be back to that store.
-
December 2022 by Barbara Meringola
Have never met more INFORMATIVE employees in any of your stores like Oscar S, Jorge F, and Youssef S. They were all very pleasant and patient and never gave up until they found a solution for Mt phone.
-
December 2022 by Lori Klodaski
My son and I had a wonderful experience switching to T-Mobile. The staff is professional and knowledgeable of wireless networks and phone service. They are patient and kind and made leaving Verizon easy. Five plus stars!
-
December 2022 by Jayne Kelly
Staff was immediate, helpful and kind as I entered the store. Youssef and Destiny were patient and solved my issue with out any delay. This is what customer service should be. Thank you, Guys!
-
September 2022 by Bob Chenal
Wwnt to get my wifes phone uograded. Anjelica was really helpful and set her up with new phone and watch. Good service, Knowledgable staff.
-
September 2022 by Mary R.
Sep 17, 2022AVOID T-Mobile SHREWSBURY NJ STORE AT ALL COST/DISCRIMINATORY STOREA PUBLIC STORE -A PUBLIC OPINION AND EXPERIENCECARNIVAL SIDE SHOW ACT/Discriminates against senior citizens437 Broad St Shrewsbury NJUpgrade from Stylo 5 phone after I was a 22 year Sprint customer4 hours to get a phone upgrade because Esperanza chose to service a latino customer who arrived after I did and lied about it.OPINION: Esperanza is a very destructive, nasty, condescending, humiliating T-Mobile employee.I feel sorry for Anjelica who repeatedly apologized to me a dozens of times, if not more, for not being able to help me because she wasn't trained from Sprint to T-Mobile. My opinion: Discriminatory store at the helm of Esperanza who does what she wants, when she wants, how she wants.My opinion: Everyone has a limit to endure the nasty, condescending arrogant behavior of Esperanza.I hope you can see my frustration and the destructive behavior of Esperanza and by no means should any bad consequences come to Anjelica who had to work with Esperanza every day. Very Destructive personality disorder they don't teach they destroy customer relations and company relations. They don't teach employees they "gaslight" giving training one day and completely reverse their teaching and tell the employee, I didn't say that you have to do it this way. Destructive behavior.Sep 10, 2022 Went to Hazlet NJ T-Mobile Store 732=739 1255/Alphonso D. very informative and went out of his way to help me but did not have the Google pixel 6 phone he suggested to contact Shrewsbury store that may have 1 but couldn't guarantee. Suggested to call customer service to have one mailed to my home .Contacted Cust Serv 1 888 211 4727 in the Philippines during the week they did not have the phone in stock but contacted all T-Mobile NJ stores in NJ if they had Google pixel 6 phones. Had me on the phone for 1 1/2 hours until my land line battery died.Sep 17, 2022 contact Shrewsbury NJ store directly and they advised they had a Google pixel 6 phone.3PM this is where my ABSOLUTE NIGHTMARE BEGINS with Esperanza.*Arrived at 3pm at T Mobile My daughter drove me since it's hard for me to drive. I'm in my 70's high risk of heart attack, stroke and diabetes plus live with debilitating chronic pain. I brought my walker since T-Mobile does not have chairs and I can't stand more than a few minutes.*315 pm While I'm waiting to be serviced a male individual arrives and worms his way to Espiranza counter and is being helped.I called over to Esperanza and said I'm next in line for service and the customer gives me a dirty look and turns his head and Esperanza just smiles and they go on speaking Spanish and smiling.Esperanza said he is just buying something.I see the male individual hand over his drivers license. Esperanza thinks I'm stupid you don't show your drivers license to buy a quick something. You show a drivers license to buy a phone.Now the male individuals significant other: comes into the T-Mobile store and allow the 2 yr old female child run back and forth in the store. Where the child can fall and cause herself bodily injury. Esperanza says nothing.Now the female mother or guardian holds hands with the 2 year old child and swings her round and round up in the air inside the store twilling her round and round. One slip and the child would wind up smashed against the wall or T-Mobile counter. Esperanza says nothing.*430pm After the male customer who took my spot left I'm being serviced by Esperanza and she tells me that I'm not entitled to a Google pixel 6. I told her: 1. I was emailed this information from Sprint2. I went to the Hazlet NJ store and I was entitled to the phone but they didn't have it and they recommended I come to your store, I contacted customer service in the Phillipines 1 888 211 4727 I spent 1 1/ 2 hours with customer service and they didn't have any in stock in the warehouse and called all of NJ stores to track the Google pixel 6Now Esperanza is telling me that aft
