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May 2023 by Justin B.
So, I've been going to the Somerdale Walmart for a while. Sometimes it's good. Other times, horrendous. Between screaming kids or clueless staff, I've learned just to pick my poison and accept it. Because, well, it's Walmart. What do you expect? When the Walmart+ membership first became available, I thought, okay, this might alleviate some of those stresses. And it did...at first. Then the benefits of having a Walmart+ membership changed. And so did the app. Now, it's back to being the nonsense that is, well, Walmart.Here's one example of how ineptitude at this particular location works alongside a poor user experience within the app (Walmart developers take note)...I decided to do a pickup order through the Walmart website. Great. No problems there. Then I receive an email saying it was a curbside order. Huh? I don't recall choosing "curbside" as my pickup option on the site. I thought I selected pickup in-store, but okay, whatever. In the email, a button instructs me to click the "check-in" button when I'm on my way to the store to speed up the pickup process. Okay. I click it. This takes me to the homepage of the Walmart app with no further instructions. Being a more intuitive user, I realize I have to locate my order and click the "check-in" button from there. Yes! No. As it's now met with a "Sorry. We're having technical issues..." pop-up window. So, I drive to the Somerdale Walmart and try the "check-in" option while connected to their store wi-fi instead. Perhaps it's a proximity issue. Same pop-up alert appears--"Sorry. We're having technical issues..." Fine. I'll go inside the Walmart and right to the service counter since I have no idea what to do next. And obviously, the app is now useless.At the service desk, I greet the woman at the counter with a "hello, how are you?" She makes direct eye contact but ignores me and walks away as if I'm a ghost. (Who knows, maybe I am?) So, I head to the other two female associates nearby who are packing up pickup or delivery orders. I ask them how I can pick up my order since the app doesn't work correctly.The associate tells me to go to the curbside location and call the number. "Where is the curbside location?? What number??" My confusion is met with, "Sorry, we can't help you. Go to the curbside location." Fine. I just want my order.I go back outside the building to search for the curbside location on foot since the congested parking lot presents other issues I'm in no mood to deal with. (TIP: The curbside location is not easily visible nor near the main entrances. It's around the corner, tucked away from view.) And I see that each spot at curbside has a phone number on each numbered sign. Fair enough.I call the number. Nobody picks up. Instead, I'm greeted with an answering service telling me to leave a message and my number. I hang up and call again. Same thing. I call a third time. Same thing. I'm not leaving a message, as this is just getting ridiculous. The fourth time I call back, someone picks up and HANGS UP on me. The fifth time someone finally answers and stays on the line. I am asked for what space I'm in. "I'm in Spot #16." Followed by radio silence. "Hello?" I ask. "One minute," is the reply. Then silence for two. Then I'm instructed to go to "Spot #1." After several minutes of standing outside in Spot #1, someone finally comes outside and hands me my pickup order in a Walmart reusable bag. They add that they are giving me the free bag. Too bad it wasn't packaged with better customer service. Side note: I get an email from Walmart asking me to rate this experience. I give them a poor review and click the submit button. It returns with a prompt that reads, "Sorry. We're having technical issues..."
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January 2023 by A. Jude P.
Always under stocked and picked over. Whatever it is you want, count on it being sold out.
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November 2022 by Lora M.
I had a very friendly and efficient checker (me!) and I navigated around all the shop-at-home staff without injury. It was dicey. Not enough cart return spots.
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September 2022 by Theresa G.
THE. WORST. WALMART. AROUND! Do yourself a favor, go to any other Walmart location than the one in Somerdale. All you will get is a bunch of lies and excuses...one employee telling you one thing, another employee telling you something completely the opposite. The level of rudeness there is off the charts, also,. It must be a job requirement for being an employee there. And you will never be able to get hot foods from the hot food bar. I don't care what they tell me (all lies BTW), there has not been hot food in that hot food bar since 2020. I have started taking photos and not once at any given time of day or day of the week is there food in that display case. And I'm tired of hearing about how they are short staffed like they're the only ones who have employee shortages? Other Walmarts are short-staffed and have hot food on display. But at the Somerdale location, the staff are full of s**** Just tell the damn truth about the availability of hot foods and stop wasting our time! I was told to call ahead to order and when I called no one ever picked up the phone. Management gives you 1000 different excuses. No hot foods bc of "employee shortages", a "small fire", "they closed early today" (at 1 pm???) Please...
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August 2022 by Alex S.
I mean I don't have much to say, it's WALMART for crying out loud! My experiences weren't bad at all but just the stuff that goes on in Walmart brings this to a 3 star rating
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July 2022 by Christine T.
Waited about 30 minutes for someone to open the glass holding the spray paint. Asked multiple employees. No one knew who had the key and couldn't find a manager. One employee tried helping me but his coworkers literally ignored him. He had a disability and it felt like his co workers were just taking advantage of him. Another employee went to get the manager who never came. Absolutely ridiculous. Most of the employees were just standing around. Left and went to Target and got what I needed right away.
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June 2022 by Thomas K.
stay away, the pickup department was clueless on getting an order needed for a customer! This black lady was not friendly or greet meet like they should have.
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April 2022 by Connie C.
My wallet was lost/stole at this store. When I went to the service desk, they just told me that no wallets were turned in today. They never asked for my name and number. When I try to call, either no one answers or I get put on hold for 10 or more minutes. This store sucks!!!
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January 2022 by ian c.
Stopped by yesterday and today and was advised that customer service was closed -totally closed. I wanted to return a defective item and get a working replacement. No notices posted on door, only a nasty red headed woman standing there in a black coat with no store identification. She had no idea when it would reopen. She stated that certain training and credentials were required to work in the return area and those people were out because of COVID. This could be true, I've seen numerous stores dealing with the pandemic, but this HUGE box store can't cope? No, they don't want to take the extra effort in creative scheduling to fit in a couple of hours to take returns. I guarantee the nasty red headed manager was qualified to do it, but she was too busy squawking and cawing that it was closed. Such poor excuse for professionalism.
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May 2021 by Karen F.
I have nicknamed Walmart, "Wal-nuts" because the people who shop there are truly on the brink of insanity. Shopping only based on price. Yes, it's cheap - but also chaotic, crowded (the check out experience is not pleasant) and for a few bucks more, I'd rather go elsewhere. That said, Walnuts has saved my a$$ on numerous occasions when I needed groceries (This one is a a SUPER-Walnuts - with groceries, dairy and produce) or household supplies. Yup - it's cheap. Be patient. This ain't no party. This ain't no disco This ain't no foolin' around...
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January 2021 by Llc C.
I have been using pick up for several months. There hasn't been one time that my entire order has been fulfilled. Not one. On a $50 order I had 12 substitutions and 3 out of stocks. Plus several items that I added after the initial submission were not fulfilled at all! I don't blame the employees at all for this, they are always pleasant and helpful. It's management who do not order enough basic items, who mismanage the service and do not check the orders. I only use Walmart for its low prices but you pay the price in poor service. Never had this problem at Shoprite. I would not recommend the pick up service at Walmart.
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December 2020 by Glen K.
This Walmart is getting worse by the day. Shelfs are not labeled. Items are thrown about, in wrong areas, even in wrong isles. Isles were blocked by pallets of merchandise. I Went in for some items and they are out of stock, i guess. Why? Cause i couldn't even find the spot or even make sense the labels and when you ask the person pulling orders they don't know. So i left the cart filled with items in the isle and left the store. All their self check out people must be off cause the registers are closed. Oh that's right, customers do the work at self check out!! This store looks like a cross between an abortion and a bomb went off!!
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November 2020 by Dharmesh T.
This is my favorite Walmart location. Very positive, helpful and friendly environment.
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March 2020 by Zac Y.
Doesn't even stand by their posted hours of operations. No signage on their doors letting customers know their time changes & early closures due to coronavirus. Their workers have no gloves on, especially the ones in contact with customers. Their staff are rude and walk around complaining. in regular baggy street clothes with a beat up ID on. This Walmart does not represent our area.
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February 2020 by Keith R.
This location is getting to be an embarrassment to the community. the gross picture I posted is actually a lot cleaner than normal! Normally all the trash cans are overflowing and if by chance does actually carts available in the store because they're usually left out in the parking lot, the ones available are usually broke or not moving right. Hopefully new management comes in soon!