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August 2024 by Robert B.
Called AAA said Ana would contact us they did said they would be there 11:30 that was about hour I thought great never showed called and the said 2:30 never showed called AAA ver nice lady tried to help she called us back right away told us they weren't answering the phone same thing when we called. A courtesy call would've gone a long way with me
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August 2024 by Joe G.
Worst roadside assistance company I have ever experienced in 52 years on this planet. The woman at dispatch should be fired immediately for her rude and malicious behavior. I won't stop till agero removes you from their vendor list.
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July 2024 by Leonard T.
our friend had her car towed to our home they used a Dolly n did damage to our driveway on May 16 2024 we are still trying to get them to fix it to no avail ,They lie to us all the time they claim they were coming out never did ,boss wes supposed to call never it is now Julp 31,2024 they are the worst to deal with
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April 2024 by Andrea Campbell
Bad experience.. no communication..I had AAA for towing service call. They really should reconsider using this company. I called AAA at 12:00pm on a Wednesday to have my broken down car towed- long Tow. They told me ANA would arrive before 2:00pm. By 2:30, no call, no tow truck. I contacted AAA, was told tow company was backed up and would be out within the hour… ( I was the very next tow) By 3:30, no call, no tow truck. I explained how important it was for my car to arrive at its repair shop destination that day/night. ANA assured AAA that they would be out within 45 minutes. By 4:30, no call, no tow. AAA contacted again, and called ANA - they were backed up, but would be arriving shortly.. By 5:30, no call, no tow truck!! AAA contacted again and were told by ANA that they were on their way… Then I received a call from AAA stating ANA could not tow my car that night but assured them that they would be at my house by 8:00am the following morning - I would be their very first tow of the day but by 10:00am, after my 4th call, I was told they would be about another 90 minutes!!!! After 4 phone calls and 4 more excuses of being backed up, they arrived at 10:00am with no apologies, but with hand out looking for the toll money. AAA needs to use a better towing company !!! Shouldn’t take almost 24 hours to get your car towed to its designated repair shop. And ANA should change their bio ( from 24 hour towing service to ‘it takes 24 hours to get your vehicle towed!’) because they were definitely not honest, dependable, reliable, punctual or polite ? but did take 24+ hours to tow my vehicle———————————————————————Here’s an update:It’s been 4 hours since they picked up my car to be towed hour and a half away ? 2 hours tops with traffic..When I called to see why my car had not arrived, dispatcher said the driver had another car to drop before making my trip? And, driver still 1/2 hour away. Very Deceitful. *avoid* this*company*AAA needs to employ a better, more professional companyI wish I could give 0 stars
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March 2024 by Twebs _
Hassan has come to my rescue twice now. He is a gentleman. Every time he comes, he is very friendly and helpful. He gets to you pretty quick as well and gets the job done fast. No one wants to be stranded on the road , but if you are in that situation, Hassan will take good care of you.
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March 2024 by Gio Silletti
This company towed my car from ocean city to Brick NJ. They did a fantastic job n they were prompt. I def recommend this company. Excellent job by all involved!!
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March 2024 by Honson Tran
Had Tom come out to tow a Tesla that wouldn't drive since it was stuck on an update. Super helpful, friendly, and didn't rush me when he got there early while I was still taking things out of my car. 10/10 service.
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March 2024 by S K
Wolf and the other man driving with him were extremely helpful and kind! Having your car towed is never a good experience but they made it as painless as possible. They even took time out of their day to give us advice on how to handle the situation with the mechanic who damaged my car. Their service and advice was greatly appreciated!
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March 2024 by Nick Walzer
Terrible experience had to use them from State Farm paid for additional miles said eta a hour 4 hours later declined to come pick up after accepting the job. Reason for canceling job if they had another customer apparently and they needed money for road tolls on a road that dosent require tolls . Spoke with a very useless lady on the phone saying it’s State Farm’s fault when she was disrespectful and blaming everyone but her own company for dropping a ball . To add to it I added what if we were in a bad neighborhood she said that dosent matter . Use A1 towing with any chance you get
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March 2024 by Consumer reviewer
Second time, not by choice but forced to use them, they will try their best to squeeze you for as many days as they can, "we'll call you right back "leaves me hanging until closing to tell me Then i have to call next day. No sign of hours of operation, and although the law says I should be able to retrieve my vehicle, they don't really care the high ratings are probably due to sheer volume they do through police and other government contacts. I would give them a zero star if there was such a thing. Modern day racket if you will.
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February 2024 by Mariska Aryan
Great Service, very professional & willing to go extra mile to help customers.TY A.N.A. !!!!
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January 2024 by Christian Larsen
They seem to only have one dispatcher, and she is over worked not reliable. Their customer service and communication needs drastic work.First they told me my car was in Rio Grande, when it was in fact in Court House. After telling me that she made a mistake, and my vehicle was actually located in courthouse, they told me that they close at 4PM and i would not be able to pick it up till the next morning at 9am.That was a lie, they are in fact open 24 hours on call since it’s not even a facility but rather just a scrap yard ran by the on call drivers on duty.After returning to the Court House location she told me the Driver would be there waiting for me. After waited patiently for over 2 hours They charged me $45 for a Admin fee, which i was told was the charge just for the tow truck driver to give me my keys. So i basically paid $45 to sit in a parking lot for over 2 hours and waste a day of not having my vehicle because they have one woman working like 7 different phones for one company and everything gets lost in translation. I don’t blame the lady trying to do her job i blame the huge company for being so cheap and not hiring more employees then taxing me ridiculous fees for no reason and lying to me
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January 2024 by James German
Took three hours to arrive. Wouldn't respond to calls or texts asking for updates and wasn't able to tow the car
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January 2024 by Ruby McBean
Great service and helpful staff
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December 2023 by Joseph F.
Whatever you have to do don't use this company . Get a rope and pull it home yourself. Don't do it.
