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September 2023 by Stephen Rhoads
This purchase was a nightmare ! Buyer beware, we ordered a custom Barkman table on 5/19/2026 , from Somers Point NJ location, that was delivered today. The day of the order we were told delivery 6-8 weeks and this was noted on our receipt. Week seven I reached out and was told there was a set back due to paint samples. At that time was not told how long after some back and forth was told the set back would be about 4 weeks.There were a few more calls and communication with customer service and our sales rep, each time told something different. Table was delivered today 15 weeks later. Last communication with Steve he continued to argue that we were told 8-10 weeks. When I was hanging up he did continue to curse. Paper work was changed without our knowledge. Both sets of receipts are attached, delivery men (who were very nice) gave us the updated 8-10 week paperwork.It's a shame that we weren't quoted the correct time frame from the beginning, or at least honestly updated along the way and had to have a sales person argue with us in the end.
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September 2023 by Jackie Weitzner
Lisa, our salesperson, was fabulous! Knowledgeable and lovely! Our delivery team, Caleb, Jose and Elvin were wonderful! Recommend this fabulous store!
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August 2023 by Lisa Albro
Jose and Caleb were a FANTASTIC delivery team!!! Total professionals. They could not have been more helpful. It was a real struggle to fit the new furniture into the house, and most delivery people would’ve walked away, but Caleb and Jose showed patience and determination and finally got everything in. They were also very careful to not damage the furniture, the walls, etc. when they were bringing the furniture in. Great guys!!!!
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July 2023 by Nancy Clark
Troy, Jose, and Jeremy were very professional and personable. They worked quickly and efficiently. They made sure, I was happy with the placement of the table, chairs, and additional furniture.
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July 2023 by David C Forward
I am so bummed at having to ultimately give this company a bad review. the salesperson was great. the price was decent and the delivery was on time. When the delivered the love seat, we noticed a tear in the fabric. We called Surfside immediately and they said their repair guy would come out and take care of it. 8 weeks have passed and we have called them again and again and again. Each time they say how sorry they are and how their repair guy will ABSOLUTELY call right away. Now another week has passed and another broken promise.So from our experience I can only say you’d better hope your purchase arrives in perfect condition, because otherwise, you won’t be able to believe anything Surfside furniture tells you and you’ll be stuck with damaged goods.
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July 2023 by J Boyle
We are enjoying fabulous new furniture - from Polywood to Bramble and Bassett pieces. Huge thank you to Whitney & Gabby from 7Mile Design for their design services (and good humor and patience) - it’s been worth the time we spent carefully analyzing and measuring and researching for just the right items. Another thank you to the fine crew who were part of several deliveries: Troy, Jeremy & Jose. They were professional and efficient as they assembled and moved in everything…. Even up and down stairs a few times! Finally - thanks to Mark Kay for also helping to speed up deliveries where it was possible so we could be ready for a family gathering at our beach house. I recommend using the design services from 7Mile Design / Surfside!
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June 2023 by Flo Williams
Our sales person Ed was amazing. Spent time with us and answered all of our question. We purchased and outdoor poly wood dining set, quality excellent. The delivery guys (3) were outstanding, professional neat and efficient! Very personable. We’ve had multiple purchases from surf side in the past and will continue to come back! Thanks all!
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June 2023 by Susan S
One of the worst experiences I ever had. They were great when we went to make the purchase. If our salesperson, Lisa, was busy someone else was there to help.We purchased a sleeper sofa and was told it came with a memory foam mattress. After it was delivered, we opened it and realized it was a regular mattress. We called the store and the manager, Steve, was unwilling to exchange the mattress. When my husband called back a few days later the manager told him that we can exchange the mattress. We tried calling the store back to tell them we wanted to do this and they either did not answer their phones or put my husband on hold for over 20 minutes.We still have more furniture to buy and while we love their furniture we will not be returning.
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May 2023 by Christina Nugent
Surfside Casual Furniture in Somers Point is a bad business!!!!! This rating should be a ZERO.We took my mother in law, a senior citizen, to purchase (April 2023) a bed frame with warranty. When we opened the box, parts were broken and missing. We immediately called STEVE, the sales rep to report this and followed up by emailing pictures. First, he lied and he sold her warranty that does travel to where she lives. For a month, STEVE went on to lie on how he could resolve the issue we didn’t not receive replacement parts or the missing piece, he made promises he wasn’t authorized to make and no resolution was ever followed through. We asked for the manager repeatedly and he hides never getting on the phone or coming out of the backroom. Even after multiple calls and visits to the store. We ended up doing their job returning the entire bed for a full refunded (May 2033). They processed a full refund on the spot. The bed is left at the store. 2 hours later that same day STEVE charges my mother in law’s credit card again for the full amount (bed and warranty) claiming we broke the bed. However, we documented the bed being broken, emailed pictures, called the store and reported, returned the bed to the store for them to visual see and take possession of the bed again. Mind you STEVE is charging her the cost of the bed and WARRANTY again. She has no bed which the warranty covers!!!! The store should not be in business. They take advantage of people. They don’t stand behind their products or warranties. They falsely sell warranties. Poor customer service. Clearly no oversight of management. This guy runs a muck with no repercussions. We reported this business to the police, mayor office, and BBB. I hope this review prevents the next person from being scammed by them as well.
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April 2023 by C F.
We live on a second floor condo in OC. Thought we would save money by going to a big box furniture store ( R&F). First they recommended an outside contractor to take away the old furniture and deliver the new. He took our money and the old furniture and disappeared, leaving our living room bare. Went back to the store, they came out and said it couldn't be done and refunded the purchase price. Went back to Surfside Casual, picked out a set in the fabric we liked and it was ready ahead of schedule. Delivery people came out and were undaunted: they sent FIVE guys out to haul the sleep sofa and love seat up from the ground and over the balcony! Assembled the legs and removed all the trash. Couldn't have been nicer! Kudos to them!
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April 2023 by Jennifer Doran
I highly recommend Surfside Casual Furniture. We had a great experience from beginning to end. Lisa was an amazing designer and helped to make sure we had the right outdoor furniture for our space. The delivery team was very professional. They treated the items with care and made sure everything was perfect. If you want a place that will take care of you from initial meeting through post delivery - this is the place to go!
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February 2023 by Tim Lyden
The delivery team, Jeremy and Rodaln, did a great job with our furniture delivery. They were professional and quickly assembled our furniture and placed on our deck in the location we requested.
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January 2023 by Terri Browne
Jeremy and Troy were excellent! Totally time managed. These two guys were exceptional in our new home adjusting furniture and protecting the walls. They are super friendly and just nice guys!
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October 2022 by Cassi Cohen
My Surfside Casual Furniture is absolutely beautiful! My delivery was completely perfect! Troy and Jeremy were amazing. They were early, professional, efficient and gracious. I am so happy with this experience. I recommend Troy and Jeremy for all deliveries from Surfside Casual!
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October 2022 by Maggie Wisniewski
We have had several deliveries made to us by Surfside Casual since we’ve been furnishing our home. Their delivery team is excellent. All the drivers are on time, courteous and do a great job. Most especially Roldan, Jeremy, Troy and Stefan. Very friendly guys.
