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January 2024 by Marcelo Castelhano
I recently had the pleasure of purchasing a brand new Ford Mustang Ecoboost at Fullerton Ford, and I must express my great satisfaction with the entire process. From the moment I stepped into the showroom with my girlfriend to the moment I drove my new vehicle off the lot, the experience was nothing short of exceptional.First and foremost, the staff at Fullerton Ford deserves commendation for their professionalism and friendliness. Joan Pedraza (JP) was not only knowledgeable about the car and features but also genuinely invested in understanding my needs, limitations and requirements. He patiently guided me through the process, allowing me to make an informed decision without feeling pressured.The dealership's commitment to transparency and honesty was evident throughout the negotiation process. There were no hidden fees or unexpected surprises when it came to the final pricing, and JP (Joan Pedraza) worked diligently to ensure that I received a fair deal on my trade-in. His straightforward and upfront approach instilled a sense of trust, making the overall transaction smooth and stress-free.The financing process was streamlined, thanks to the efficiency of the finance team at Fullerton Ford. They presented clear and concise information about the financing options available, ensuring that I had a comprehensive understanding of my loan terms. The team also worked diligently to secure favorable interest rates, resulting in a financing package that aligned with my budgetary requirements.Finally, the delivery of my new car was a memorable experience. The vehicle was impeccably detailed, and JP took the time to walk me through its features and functionalities. His commitment to customer satisfaction was evident, and I left the dealership with not only my new Mustang but also a sense of confidence in my purchase.In conclusion, my car purchasing experience at Fullerton Ford surpassed all expectations. The combination of a knowledgeable and friendly staff, transparent pricing, a well-maintained facility, and a seamless financing process makes Fullerton Ford a standout dealership. I wholeheartedly recommend Fullerton Ford to anyone in search of a new car, and I am confident that their commitment to excellence will continue to make them a top choice in the automotive industry.
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January 2024 by Manuel Rodriguez
Thank you for the team at Fullerton Ford for putting together a lease deal that I was happy with. The whole process was quick and painless. I received a good offer for my trade in. Thanks to salesperson Alex Kalos who is very professional and courteous with no sales pressure. I was able to lease a well equipped 2023 F 150 for a very reasonable monthly payment. I highly recommend Fullerton Ford for your next lease or purchase and speak to Alex Kalos for a deal.
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January 2024 by Theodore Petrockted III
Very pleasant experience. My advisor Robert was truly most helpful, knowledgeable, and honest. I felt very relaxed and comfortable and at no time pressured. I would like to thank him and also the team that was there. They were very friendly. Really enjoy the smiles as well as their positive attitudes. They really made my experience pleasant. Thank you to all.
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January 2024 by Xavier Bailey
Best shopping experience. Came as support to help my brother choose his car and left with my dream car thanks to JP. Personality and professionalism was excellent. Very knowledgeable.
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January 2024 by David Pluchino
Excellent buying experience. No pressure, and great deal. Joan Pedraza worked with us to find the perfect car for our family (2023 Expedition). I would highly recommend asking to work with him. Guy great and follows up to make sure everything is okay.
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January 2024 by Johnny Vette
My family and I have purchased several vehicles from Fullerton Ford. Their sales and service departments are the Best !! With our recent purchase of a 2024 edge our salesman Miles Mayo went Above and beyond To help us with our purchase, making the entire process straightforward and Fast with no hidden fees No, sitting there for six hours. He is very personable and extremely knowledgeable explained everything about the vehicle.We couldn’t be more happier With our new vehicle Thank you again Fullerton Ford for delivering excellence and amazing customer service !!
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January 2024 by Cosmo Zagare
John Seymour, Jr. was our sales person and he did a great job finding us the right car at the right price. John never tried to pressure us into making a decision and he made this a very pleasant experience. Everyone else at Fullerton did a great job as well. This was our second car purchased at Fullerton and we won't hesitate to purchase again in the future.
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November 2023 by Vivian J.
I have had Fullerton Ford maintain my vehicles from years prior to 1985. I presently have two vehicles (2005 & 2007) which are in amazing condition due to their proper maintenance. Montana, my Service Mgr. was extremely helpful with the latest update to my vehicle (new tires, reg. mtce.). She takes time to explain and follow-up and makes it a pleasure to do business with Fullerton. I will continue to have them maintain my vehicles. I'm extremely pleased with Fullerton Ford and Montana and I will continue to keep my vehicles in their care.
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November 2023 by Performance Den
By far the worst dealership I’ve been to, sold me an electric car saying the mileage was good. Recommended me to get the max miles on it. The car doesn’t drive and gets 120 miles to a charge. The salesman who sold it left and no one could help. Ford should take the car back but they won’t let me get out of the lease. Awful experience
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November 2023 by Caryn E.
I took my Fiat in for repair yesterday. Giancarlo handled my appointment and did a great job. He explained exactly what needed to be done and what the cost would be. Once the repair was completed, an issue came up when trying to get the bill paid due to several parties being involved. Instead of Fullerton telling me it's your problem, Doreen made a call on my behalf, got the issue resolved and I was on my way. That was above and beyond customer service! Thanks again Fullerton!!!
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October 2023 by Rachel Barnett
Such a great experience at Fullerton Ford and it’s all due to our fantastic salesperson, John Caruso! After visiting a few other local dealerships, and getting weird creepy vibes from those people - working with John was such a relief! He made us feel comfortable and spent so much time making sure everything went perfectly with our sale! We absolutely LOVE our new Ford Escape!!!! We’ve already recommended John to several friends and family and will definitely be seeing him again soon for our next new car! Thank you, John! You’re awesome!!
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October 2023 by UK
WELL WORTH THE 2 HOUR DRIVE. You should do the same!!!! From initial contact to driving off the lot, the team at Fullerton Ford were superb. True professionals! Particular shout outs: Miles Mayo, our sales rep, who did all the leg work before we arrived from financial to talking to our insurance company. He took a lot of time on explaining the car’s features to my son who has autism. One bronco for him and one for me. Next, the general manager, Ken Castellenta, made time for us too. A busy leader who made time to get to know customers. Finally, finance team is great. No strong arm tactics. We purchased the additional coverages that made sense for the way we drive. Best wishes, Colonel UK and son.
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October 2023 by Karen Grimes
Fullerton Ford was great! John Caruso is a great salesman, courteous, not pushy, easy to work with. The entire experience was the best I have ever had when buying a car. Even the finance person and process was easy and reasonable. I couldn't be happier. I will definitely continue to give them my business. They give you a personal experience your not just another sale. Great selection of cars.
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October 2023 by Hank
I have purchased many vehicles over the years. This one was, by far, the best. The truck was detailed prior to my arrival and all the prep work was done. I was in and out in half the time I expected with no hassles. The salesman, Miles, kept the ball rolling and the loan department kept the momentum. I am totally satisfied.
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September 2023 by Susan C.
Very disappointed in the service we received from Fullerton recently. After over a week and over $2000 they released the car with the exact same issue, which was unsafe to brake & stop. Took the car in the next morning, very rude customer service rep, only to have them realize the car was not fixed for the problem we brought it in for. Had to pay an additional $1000 for a total of over $3000. They released an unsafe car to us. We will never use Fullerton again, either for service or for purchasing a new vehicle.