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October 2023 by Nick Tarantino
I had quite the ultimate experience at Volvo Bridgewater buying my XC40! From the first visit of “just looking” to test driving, sitting down to talk numbers with a real human being ,and ultimately buying the car, this was a 5-star experience. None of the “well let me see what my finance manager can offer” game, a car was available for sale, and I came in talked an offer and was able to come to an agreement and pick up my car the next morning. Jean-Pierre “JP” not only was exceptionally knowledgeable of the product (which any good sales person should be) but really took the time to discuss what was a good fit for me (40vs60), trim levels/features, was super accessible via text message, and even clarified the car I asked to see because he knew I originally was going for a sportier look with Dark, but changed to Bright. I just got the car today, so actual vehicle/service review is in progress, but up until this point has been to notch. Hoping this is the start of a long relationship with Volvo, the Bridgewater location, and my man JP!
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October 2023 by Robert Feuker
John M. has always been professional, understanding, and a pleasure to deal with. I have purchased and leased 4 Volvos over the years and have always been completely satisfied. Carl and the Service Center team are equally awesome and honest with the work required on my vehicles. GET THE WHEEL PROTECTION, ALWAYS!
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October 2023 by Marco L.
I got my service twice. I visited 3 times to get a new car. The sales are very rude and arrogant. The sales didn't want to spend time with me. And I have to turn to a BMW.
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September 2023 by Dale Hopely
Went in this morning for scheduled service on my 2021 xc90. The front end had been shaking when brakes are applied… I told the service technician about it when I arrived and was prepared for the typical response that it wasn’t covered by warranty. Much to my surprise I was alerted with an hour of being there that my car was ready. All service completed— oil change brand new brake rotors and sparkling clean after being washed. I have been to a lot of service departments in my day…Volvo Cars of Bridgewater is at the top of the list.
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September 2023 by Het Shah
I took my car to volvo bridgewater to get the AC diagnosed. The mechanic told me that the problem was with the freon and that it could be fixed by adding more freon. I agreed to have the work done, but after a few days, the AC was still not working properly.I took the car back to the shop, and they said that they needed to do more testing. After a few more days, they told me that the compressor needed to be replaced. I agreed to have the repair done, but after a few more days, the AC was still not working properly.They are just making fool to customer don't ever go to this dealer.I took the car back to the shop again, and they said that the blower motor had been damaged during the repair process. They offered to replace the blower motor , but I was not happy with the way they had handled the situation. I felt like they had not been transparent with me about the damage to my car, and I was not sure if I could trust them to do the repair correctly.I decided to take my car to a different shop, and they were able to fix the AC without any problems. I am very disappointed with the experience I had at Volvo Bridgewater , and I would not recommend them to anyone.
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September 2023 by Lauren Gattis
I have had three services at Bridgewater Volvo. Up until this point they have been great in customer service, but this one was definitely different. I came in for a scheduled appointment to have my oil changed and windshield wipers changed. I had confirmed this on the phone when making the appointment. They asked me to stay, where as they usually supplied a loaner vehicle. I asked and they said no - it wouldn't take more than an hour and requested that I stay.I arrived the day of the appointment 10 minutes early. I reviewed the appointment requests and they did not have the windshield wipers on the request, even though the associate assured me they did. The sales associate I checked in with assured me it would only take an hour. An hour and a half later I asked the front desk associate if she could check on the status of my car, as I needed to get back to work. A bit later, the other associate came up and said I need my tires balanced and rotated. I asked how long and she said another half hour. I agreed, since I'm 38 weeks pregnant and am not sure when I will be back.The whole point is - if you aren't going to offer the vehicle loaner you have always offered for those of us who work, please keep us in the loop on the status of our car, especially when it is going to go over an hour past when you 'promised' it would be done. It is very unprofessional and not appreciated at all.
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August 2023 by Chief Red Beard
Once my wife and I decided we wanted a Volvo, we searched all over the US for the exact one with all the features we desired. After talking with multiple Volvo dealerships that at times were hard to communicate with and verify information with and spending a good deal of time searching on Volvo’s online database we landed at calling the Bridgewater Volvo and we couldn’t be more pleased!We decided to fly cross country to pick up the Volvo from the dealership and the Bridgewater team, including the GM; JP our sales guy; and Jose the finance guy, took every possible step to help us be fully prepared to receive the car as soon as we arrived, by answering all our questions prior to arrival and even going so far as JP picking us up from the airport.As soon as we walked in we were greeted at the door by Bill, and later Jose, both of them being very pleasant to work with. We were cared for directly and efficiently till we drove off the lot.The whole purchasing process was flawless and relaxed and made us feel confident we made the right choice going with Bridgewater for this purchase.As an added bonus, we had the opportunity to get a hands-on, step by step customization of our Volvo with an explanation of how to use our new features when our Volvo was delivered to us by Bill. He was extremely patient, a great teacher, and very knowledgeable about the tips and tricks of how to best utilize all the great technology and safety features our Volvo came with.We drove away from Bridgewater in our dream Volvo feeling completely confident about our purchase and our decision to go with this dealership. We highly recommend considering Volvo Bridgewater for your purchase. If your experience is anything like ours, you will not be disappointed!Even though we live in Florida, we will definitely reach out to Bridgewater for our next purchase. They exceeded our expectations and went above and beyond to get us into our new Swedish beauty!
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August 2023 by Ankit Malviya
I've been at Volvo Bridgewater a few days ago. I was looking for a certified car and Mr. John Maxton helped me out very patiently. As this was supposed to be my first car and I was just keep looking for different vehicles. I was just keeping my approach to the John and he was very patient with me. I really thankful to him as he suggested me different cars and I advised me to get a reliable car. Mr. Bill was also very helpful to me. As he has a very good technical knowledge in his automotive field he helped me out with the specifications of the car which I wanted and gave me a few tips about the car. I'm really thankful to Volvo Bridgewater for their kind service. :)
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August 2023 by Carol Davenport
Just purchased my 3rd car at this dealership and couldn’t be more pleased. Staff is very professional. Rich Cioffi is so much more than a salesman - he is super knowledgeable, flexible, responsive and easy to work with. Bill Wallace has a wealth of expertise and plenty of patience. Jose in Finance is very pleasant and efficient. Our entire experience has really been exceptional. I will buy my next car here!
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July 2023 by John C.
Once my wife and I decided we wanted a Volvo, we searched all over the US for the exact one with all the features we desired. After talking with multiple Volvo dealerships that at times were hard to communicate with and verify information with and spending a good deal of time searching on Volvo's online database we landed at calling the Bridgewater Volvo and we couldn't be more pleased!We decided to fly cross country to pick up the Volvo from the dealership and the Bridgewater team, including the GM; JP our sales guy; and Jose the finance guy, took every possible step to help us be fully prepared to receive the car as soon as we arrived, by answering all our questions prior to arrival and even going so far as JP picking us up from the airport.As soon as we walked in we were greeted at the door by Bill, and later Jose, both of them being very pleasant to work with. We were cared for directly and efficiently till we drove off the lot.The whole purchasing process was flawless and relaxed and made us feel confident we made the right choice going with Bridgewater for this purchase.As an added bonus, we had the opportunity to get a hands-on, step by step customization of our Volvo with an explanation of how to use our new features when our Volvo was delivered to us by Bill. He was extremely patient, a great teacher, and very knowledgeable about the tips and tricks of how to best utilize all the great technology and safety features our Volvo came with.We drove away from Bridgewater in our dream Volvo feeling completely confident about our purchase and our decision to go with this dealership. We highly recommend considering Volvo Bridgewater for your purchase. If your experience is anything like ours, you will not be disappointed!Even though we live in Florida, we will definitely reach out to Bridgewater for our next purchase. They exceeded our expectations and went above and beyond to get us into our new Swedish beauty!
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June 2023 by Sandra Garcia
This is my second Volvo leased at this dealership. The experience was so positive the first time that we came back again! The staff at Bridgewater Volvo are excellent! They are very friendly and very easy to work with. They go out of their way to make their clients happy. Most importantly you can expect a very professional and time efficient car buying process. I highly recommend Bridgewater Volvo!
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June 2023 by Andrew Elliott
The service and hospitality shown here was amazing. Richard and Bill were extremely helpful with sales and information about the car we were purchasing. Great service all around!
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May 2023 by Nina Kramkowski
I've purchased new cars here twice. I can tell you all the staff in service and sales have constantly gone way beyond my expectations. They are all very pleasant and go out of thier way to see that thier clients are very happy and without waiting for a long time. Everyone has always been super friendly and knowledgeable. I highly recommend Bridgewater Volvo to all my family and friends.
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May 2023 by Alfredo Rossi
Met with,Jhon in sales and Jim in service. When in and I was unaware of what I really wanted to do and what I wanted to get. Met with John from sales as well as Jim from service who assured me that my purchase would be exactly what I wanted and meet my expectations. Surely these gentlemen were right I got a beautiful car at a great price dealing with the service department for any small things was not a a****** I would definitely recommend this dealership to anybody and ask for John Maxton for sales and gym coal for service you will be very satisfied as I am. I am a previous Volvo owner as well as my family owns a few volvo's recommended me to this dealer and people and I must say I could see why they did surpass my expectations thank you guys.
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May 2023 by Molly Gabel
I have been a customer in the past, having owned two of the convertibles. Loved them and loved the service department. Switched to another manufacturer when I needed a large SUV. Came back this year to look at the mild hybrid xc40.This dealership is truly unique. Everyone is very professional, and it truly is a pleasure. JP in sales was great – – very responsive and caring. Bill Wallace is an amazing teacher, who oriented me to my Car. I would give this place a score of six stars, if I could!
