-
August 2023 by Marlena S.
Highly recommend Kiki Pools!! We got a 15x24 semi above ground pool. Very responsive and did great work! We love our pool!!!!! From the very beginning, I felt very comfortable with Dimi. He was thorough, the estimate had everything included and there was no add on costs during or after the install. They started the install a day early and were completely done in 2 days. I love that they took care of everything from the electrical and installation of the pool. We didn't need to get separate estimates for the electrical and plumbing. Even after our pool was installed, we had an issue with our timer and Dimi was responsive and came right out to fix the timer. I am extremely confident to recommend Kiki pools to anyone looking to get an above ground or semi above ground pool. Extremely happy customer :)
-
September 2022 by Margie M.
Kiki pools started out ok. I should have recognized some red flags. I was told they had experience putting the type of pool in that we purchased elsewhere. Then told by the owner when he was here installing that this was the first time doing this type of pool. I was told they do not handle obtaining the permit and I ran around literally driving 5 hours to obtain a sealed copy of the plans as they did not own a seal for their company. I also handled all communication with the building department myself. The owner told me he would use the dirt dug up to grade my yard which I was so happy about. What he ended up doing was spreading dirt over the area closest to the pool that did not need grading so now I have a dirt yard and the area needing leveling still not level. They never connected the solar panels that were an easy basic connection before connecting the lines to the filter and want $450 to return to do this, the filter is leaking when turning to waste and for all this we paid over 6000 cash for installation. They also have not schedule the inspection to close out the permit. The daughter who runs the office, asked me to send pictures and that was the last i heard from anyone. I have texted and called numerous times with no answer. It is sad and frustrating to be taken advantage of. DO NOT USE THIS COMPANY is my only advise.
-
May 2022 by Rafael V.
We have been with Kiki Pools for three years, they actually installed it and we were quite satisfied. We have had them close and open our pool since. This year was a very different encounter. When I called to schedule I was given no updates regarding their opening policy, when I spoke to their office, I was told "I thought I told you that" . So the opening day came and it started well as they were very prompt, but it went downhill from there. I was informed that they no longer provide the opening chemicals but yet the price remained the same. After opening the pool the worker informed me that the filter lever was stuck. I inquired what they were going to do , he quickly informed me that it was my problem not his. I was able to speak to his supervisor who reiterated what the worker had said. Now this company closed my pool and opened it no one touched it in between yet somehow its my fault. So he removed the lever was able to make it work but replaced it backwards so now my backwash is filter and filter is backwash. You would think the story ends there but No it gets better. Its been one week of adding chemicals but can't get rid of the cloudiness, so my brother in law stopped by to take a look and low and behold they installed the tubes wrong so my pool filter has been on for a week doing absolutely nothing but wasting my electricity. Rest assured I will never ever use KIKI Pools or recommend them to anyone.
-
April 2022 by Alexander M.
Not responsive, not returning your calls, promised to come for un appointment- no one comes, promised to call back - no one did. AVOID.
-
September 2021 by Liz D.
We had KiKi Pools install our above ground pool in July, they did an excellent job, we would highly recommend them. They came a day early which was great, cleaned up when they were done and the pool looks great! Can't wait to get our pavers and deck next.
-
June 2021 by S. M.
Let me first point out that they are a .com store. No brick and mortar store to buy little items to maintain your pool. But yes you can buy a complete pool package and they will install it. Start to finish excluding landscaping. KiKi Pools beat everyone's price and better yet, the work is perfect! The pool base starts with paver sand and is compacted level with machine. Then the softer sand is added and also compacted with machine while being dampened with water hose. My pool is level as can be. Liner is installed with use of vacuum to ensure no folds or wrinkles what so ever. Then there is a gentleman named Dimi who did all the electrical work and he is a perfectionist!!!! I thought I was picky, but he and his team are highly organized and efficient. You will be happy with their work. See photos below. Landscaping was extra and done by different company.
-
June 2021 by Corinne G.
We hired this pool company to install a 12x17 oval pool. Once we filled the pool we noticed that the pool was unlevel (you could tell because you could see the diamonds on the left of the liner and not the right) After many phone calls someone came to look at it and we were told that "it isn't our fault,our level must have been broke" we were then told that the manager would reach back out to us because obviously that was not an acceptable response and very unprofessional. Well almost a month later they are refusing to take our calls. We paid in cash for a level pool and that is not what we received. DO NOT use Kiki Pools!!!
-
February 2021 by Nabeel Chaudhri
They assembled my pool table and installed new cloth. They communicated well, performed the job on time and as per my expectations
-
September 2020 by Adam S.
Kiki Pools did a fantastic job for us. We had our above ground pool delivered and installed late in the season. Kiki Pools worked with us on delays due to the pool delivery (delay was not their fault) and rescheduled us. They were very responsive throughout the process easily accessible by phone and text message. On the day of install they showed up on time and did a fantastic job. Couldn't be happier. I would definitely recommend Kiki Pools!
-
April 2020 by Jonathan Davila
I was referred to this company by a trusted source. I inquired for some work needed for our recreational center's pool tables. They asked for photographs, I sent them immediately. They stated they'll get back to me within 24 hours, they didn't. I followed up eight days later and was ignored. DO NOT DO BUSINESS WITH THESE PEOPLE, TRULY UNPROFESSIONAL
-
April 2020 by Brian K
They moved a table from NJ to NYC for me. They were great to work with and reasonably priced.
-
March 2020 by Chris Jones
Crew was excellent. On time and went above expectations to make sure the table was set up properly. Very satisfied with the service
-
March 2020 by Jay
The guys from AK pool tables installed a custom made felt on my pool table. The work was top notch and left the place spotless.
-
March 2020 by Jonathan D.
I was referred to this company by a trusted source. I inquired for some work needed for our recreational center's pool tables. They asked for photographs, I sent them immediately. They stated they'll get back to me within 24 hours, they didn't. I followed up eight days later and was ignored. DO NOT DO BUSINESS WITH THESE PEOPLE, TRULY UNPROFESSIONAL
-
January 2020 by Edward Toloza
Came on time and knew what they were doing. Great work!
