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June 2025 by Bosbos
This one star is more than what they deserve for this location. This Pharmacy and the staff need a lot of improvement and training, they NEVER answer the phone and they close the pharmacy during lunchtime instead of going to lunch on shifts. Also, nobody use name tag and they refuse to let the customers pay for OTC in the pharmacy section. This location is not recommended and they have the lowest level of customer services reviews for long time between all other CVS in the area. Obviously CVS management doesn't care about their staff behavior of the customer reviews.
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July 2024 by Sassy Lass
This used to be a good pharmacy with great staff and personsl service. Been coming here since 2007. As of 2023, the staff has completely changed. The new pharmacist is really unfriendly and difficult to deal with. The techs are not detail oriented, and make mistakes. I've been filling the same meds at this pharmacy for 16 years but now there's always some issues with them getting the script wrong. Plus this pharmacy is only open till 7pm. And now the only way to reach a live person is to leave a message. I will be looking to switch pharmacies.
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July 2024 by Venkata Sai T
Worst service
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June 2024 by Suman Poddar
Always have a good experience at the CVS Store!
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June 2024 by Ahmed Oweida
Very bad customer service
Not helpful
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June 2024 by rahul gundecha
Worst customer service, staff lacks basic manners and are very rude.
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June 2024 by E L
Good experience. Professional.
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April 2024 by Pat McM
The Clark and the Pharmacist are both friendly and very helpful. They also provided a ways that I could get a discount. My Rx are always filled above average quickly.
The Monmouth Junction, NJ is my favorite location.
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April 2024 by Arun Saravanan
Worst ever customer service by Pharmacists at CVS Pharmacy, Rt 1, Monmouth Junction, NJ.
The younger generation pharmacists don’t have patience to listen to customer and they don’t know the value and importance of prescription medication. They are spending time chatting with their colleagues. All the pharmacists are highly paid only to serve the people. It’s a shame on them.
In this modern world, all the people have to rely upon the medicines one way or another. The people without taking medicines are rare these days and even the pharmacist themselves have to take them at some point of time. They have to think twice before they act.
Nothing will go wrong if they spend couple of minutes more to listen and address instead of hurrying to complete the task.
Thanks
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April 2024 by Neil Mirchandani
Management needs to step in here big time. The pharmacists and / or technicians are unexperienced, communication is lacking heavily, if you can't fill a prescription or have to go to another location, pick up the phone and call the customer, its not rocket science - if you can go to pharm school for years, you can figure out how to not waste peoples time.
The lines there are super long and it always takes extremely long to fill anything, even when they text you its ready. For such a nice town and location, this pharmacy is terrible. Everyone working there needs to be retrained on how to manage customers, time, communication skills etc. 2 stars because the people working there are nice people but seriously needs work on training employees/pharmacists. I hope that someone reads this review and steps in and makes a change.
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February 2024 by Nitin Aggarwal
"Pathetic customer service".I have been refilling my medications from cvs Monmouth junction for over 3 years. I ran out of my branded diabetic medication so i asked my doctor. She sent a prescription on Tuesday to this cvs. Cvs told me that they dont stock this medication and I will get it on Friday. I asked if it is OK to skip the medication for 3 days and the pharmacist said it's upto me as I am not insulin dependent. I asked if they could transfer it to any other pharmacy as i am not feeling good after skipping my doses. They did ransfer it to cvs Hightstown road Princeton NJ location. Next day, when I went to pickup the medication, it was only for 30 days instead of 90. I asked them if they have it for 90 days. The pharmacist shouted at me saying that i am lucky to get this medication.Felt so miserable being at the mercy of these pharmacies. Would try some other alternative medication or pharmacy chain even it is far from my home.
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February 2024 by Keith Ikola
I went to the pharmacy and the new pharmacist in charge at the Monmouth Junction, NJ store went above and beyond to assist my wife and I to get the new insurance in the system. He came from behind the counter and really helped. Thank you so much for being so great.
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August 2023 by Rachel Ortega
Rachel Ortega
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August 2023 by Sunil Tandon
Nice decent pharmacy !
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May 2023 by Kumaresan Ramasamy
I have been going to this Pharmacy for last 10 years. Their service is a awesome. Sometimes, we need to wait few minutes to pickup the medicine. Otherwise, it was always quick and prompt. If there is any question, they call the doctor directly and sort it out..
