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August 2023 by Hak Sung
No one was able to fix my speaker until I came to HR. Highly recommend!
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August 2023 by lucy cohen
One out of four cassette players we brought in was repairable, these are Aiwa cassette players our children had growing up. The owner/technician got it playing again. Our college age grandson is ecstatic as he wants to use it when the team marches before the college football game .He's a Pitt player. Thank you HR. Great job. HR is highly recommended. Go PITT!
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August 2023 by Kean Castillo
Ron isn’t a talker but is a professional that fixed my amp.
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December 2022 by Tommy G
The place seemed good at first. The person there didn't seem like he wanted my business and rolled his eyes at me after bringing a piece of equipment back after power not working on the item I paid over $300 dollars on the repair at first so why would he treat me as if I was not paying them ? I will not go back from this bad experience!!
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May 2022 by Ivan Colon
Very friendly staff and very honest
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March 2022 by Laze Bogdanovski
Worst place you can chose to fix your problems, don't even try....I don't know even how they still exist, very bad costumer service, they don't know s...tThey keep ur equipment 10 days and in the end if they need to spend more time to fix they say can't be fixed take it back we don't have tools to open this..that..Really bad experience. Please even don't try
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February 2022 by Johnny H.
I brought my keyboard here after seeing that they were an authorized Yamaha repair shop. The power input on the keyboard was warped and needed to replaced. It took a few days for them to look at it and give me an estimate, and the estimate was fair in my opinion. Throughout the process communication was good and everything was handled professionally.
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November 2021 by JAWO
Rob Sinki is very RUDE. I spoke to him once to ask about my TV issue. Dont even try to speak to him. You will ruin your day. Their message feature in the website is for show. Dont even try to message them there. I would rather buy a new TV than have them "repair" it. I WOULD GIVE THIS PLACE A ZERO STAR IF I CAN.
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August 2021 by Dogan Kumova
I just wanted to help me to fix a pin. They just say NO. I said just can i show my problem because it is so easy. They said just NO. Untrustable merchant. Here is so messy.
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July 2021 by Michael Springer
Dealt with the owner Rob on getting my two Onkyo power amps fixed and he was very helpful, work was done on time, units sounded great after the repairs, finished price was as quoted.That is the way to make and keep a customer !!!Ready to bring other items in for repair.
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June 2021 by Ronnie Gross
very efficient and professional
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June 2021 by Sean Ryan
Great Place to Get Your Old Electronics a NEW Life..!!!!
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February 2021 by Fran Polizzotti
My boyfriend has a vintage turntable that he has meticulously cared for since the '70s and it looks and works like it was just opened. Awhile ago he went to put on an album and the cartridge just skimmed over the whole album. He thought it just needed to be rebalanced since we had just moved. We searched all over for repair shop used to working with high-end equipment but we had a bit of tough luck. We then came upon HR Audio Visual and brought the turntable. First impressions were the place was unorganized. with unclear operating hours and an owner that seemed annoyed.But everyone has an off day so we left the turntable. We waited and waited to hear but heard nothing, After an inordinate amount of time I called and was curtly told, "I can't find the parts. come and get it, and there is a 10.00 bench fee. What?? Not only were we not updated, but when I initialed the call was spoken to rudely. He had the turntable for over 4 months and never called us once.We have since been given the name of a reputable shop, Fuch's of Clifton, NJ and in a day or two, we were called back to say it needed a new needle cartridge. We were told the price and asked if we wanted to check online to see if we could find one less costly. Fuch's also said if we chose to get one on his own, that he would be happy to install it and make sure it was working perfectly, He also said there was no charge for looking over the turntable as the problem was quickly identified.From the minute we entered HR Audio Visual we should have heeded that bad feeling we both got. Never have I dealt with a shop owner who cared less about their customer and who never did anything to repair the merchandise, and couldn't even provide a phone call to update us. Then wanted money. This place is a total rip off. Rude, nasty, and unqualified to work with quality goods. AVOID THIS PLACE AT ALL COSTS!!
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February 2021 by Fran P.
My boyfriend has a vintage turntable that he has meticulously cared for since the '70s and it looks and works like it was just opened. Awhile ago he went to put on an album and the cartridge just skimmed over the whole album. He thought it just needed to be rebalanced since we had just moved. We searched all over for repair shop used to working with high-end equipment but we had a bit of tough luck. We then came upon HR Audio Visual and brought the turntable. First impressions were the place was unorganized. with unclear operating hours and an owner that seemed annoyed.But everyone has an off day so we left the turntable. We waited and waited to hear but heard nothing, After an inordinate amount of time I called and was curtly told, "I can't find the parts. come and get it, and there is a 10.00 bench fee. What?? Not only were we not updated, but when I initialed the call was spoken to rudely. He had the turntable for over 4 months and never called us once. We have since been given the name of a reputable shop, Fuch's of Clifton, NJ and in a day or two, we were called back to say it needed a new needle cartridge. We were told the price and asked if we wanted to check online to see if we could find one less costly. Fuch's also said if we chose to get one on his own, that he would be happy to install it and make sure it was working perfectly, He also said there was no charge for looking over the turntable as the problem was quickly identified. From the minute we entered HR Audio Visual we should have heeded that bad feeling we both got. Never have I dealt with a shop owner who cared less about their customer and who never did anything to repair the merchandise, and couldn't even provide a phone call to update us. Then wanted money. This place is a total rip off. Rude, nasty, and unqualified to work with quality goods. AVOID THIS PLACE AT ALL COSTS!!
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November 2020 by Nathanael Franco Oficial
Rude and irresponsible ?
