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October 2023 by Douglas Spinosa
We just got the Sprinter GLX from HQ. Again they met all our expectations. Our dealership, Mercedes-Benz of Edison has been using them for over 8 years. HQ stands for High Quality, that's what we get from them.
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December 2022 by Juan Lizama
Amazing team and very professional. Definitely would recommend to anyoneII was pleased with the work and service HQ Custom Design provided.Services: Classic car upholstery
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April 2022 by Eric Locsh
Have been coming to HQ Custom Design for all my car needs and they have been providing excellent service throughout the years. Can't recommend them enough!
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March 2022 by Steven Efman
HQ provided me with excellent customer service from the initial visit, through estimate, design and execution. My van was delivered on time and on budget. Excellent workmanship and attention to detail. Thank you!!!
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March 2022 by Irina Mircica
Amazing team, very professional and truly masters of their industry. Definitely would recommend to anyone!
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March 2022 by Claudio Rebolledo
Amazing team and very professional. Definitely would recommend to anyoneII was pleased with the work and service HQ Custom Design provided.Services: Classic car upholstery
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March 2022 by Winslow Dorsainvil
Very Professional and friendly staff. Jobs are completed in a timely matter. Owner reached out himself with updates and suggestions. Highly recommended!Services: Upholstery repair
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December 2021 by David Israel
From the moment I have reached out to HQ Custom Design, to the moment I have received the completed VAN retrofit, I was amazed and very happy with the end product. Very Professional, Fantastic and Creative Team. The project was delivered ON TIME. Thank you Lenny for the amazing VAN.Services: Retrofitting
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March 2021 by Mandy Messinger
I contacted this company inquiring about hiring them to build out my mobile van conversion for my business. At first, I found Lenny, the sales representative, to be professional and helpful, but as our conversations went on, he continuously spoke over me and did not work with me to find optimal or creative solutions to concerns that arose. He pointed me towards only the most expensive powering options, at one point interrupted me saying I was "not listening" to him, when in fact I was simply trying to understand and clarify what he was saying (as it was very technical). This is basic customer service. You cannot expect a customer to understand every aspect of something that you are an expert in...Throughout our exchanges, he refused to answer my direct pricing questions on components when I asked, then finally, after a 30+ minute conversation, he asked what my budget was...and when I told him, he promptly shut me down without offering any additional solutions. I attempted to elicit additional solutions that would work within my budget, but he was clearly not interested in any further discussion.Frankly, overall, the conversations I had felt demeaning and one-sided (not collaborative), and I left feeling disrespected. I'm sure a solution could have been reached, especially given that my 20K budget had a nice amount of wiggle room...I was initially super hopeful about being able to hire this company, but these interactions left me with a bad impression.Would not recommend (especially if you are a woman).
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March 2021 by Eric Levin
I recently had the pleasure of working with HQ on my latest build. The amount of industry knowledge, insights, and professionalism was beyond any I've experienced. Lenny was very detailed, and I appreciated him being upfront in the cost and time required to make my vision reality. The van turned out amazing, and I'm very pleased.
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March 2021 by Gera F
I was pleased with the work and service HQ Custom Design provided. Lenny is very knowledgeable and pleasant to work with. I would definitely recommend it to others!
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March 2021 by Carlie Rose
I am so impressed with HQ Custom Design. Working with Lenny and the team was an absolutely pleasure. He understood my vision probably better than I did. I would recommend this spot for any custom work as well as repairs. The vehicle not only looks amazing, but it feels nice (and safe) on the road. Very professional and great services offered.
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March 2021 by Yury Fedorovsky
I was very pleased with the quality of work they did. We worked closely with HQ Custom Design to ensure that all the specifications were met and their customer service was excellent. Lenny and his team were able to answer all the questions I had, it was a pleasure doing business with them. Would definitely recommend to others!
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March 2021 by Edward Rosenbaum
The workmanship is amazing and the options are almost overwhelming.
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February 2021 by Neal Joswick
I want to start of by saying I wasn’t even able to use HQ customs services because they refused to work on my project from the first phone call. I emailed them a week ago about my project giving them all the information I could about what I wanted in my van. A week passes but no email was received. So I decide to call and the sales team answers. The guy on the phone tells me that he received my email but can’t help me. So no email back then?? He said “we have other more important projects going on”. I asked if they would be able to do it later or is there someone else you can refer me too. He continued to say no we can’t help you there’s nobody else and that was it end of phone call. Worst customer service I’ve had. This is sad because van conversion company’s have a very close and professional relationship with customers. This is also the best rated company in my area. I will never be calling this place again.
