“I popped in to M&T for assistance with my dad’s account. He is hospitalized and unable to manage his affairs. I expected barriers and an impersonal experience, however, I was greeted kindly. I was paired with Iwona and she was fantastic! She treated me like a human in a situation that has been incredibly stressful. While she was clear that my options are limited, she gave me all of the information I need for the next steps to resolve the issues. It’s one thing to give fabulous customer service to the customer, but all the more special to go above and beyond to support their family in trying times on their behalf. Iwona is a special lady and I am glad to have met her today.”
“I popped in to M&T for assistance with my dad’s account. He is hospitalized and unable to manage his affairs. I expected barriers and an impersonal experience, however, I was greeted kindly. I was paired with Iwona and she was fantastic! She treated me like a human in a situation that has been incredibly stressful. While she was clear that my options are limited, she gave me all of the information I need for the next steps to resolve the issues. It’s one thing to give fabulous customer service to the customer, but all the more special to go above and beyond to support their family in trying times on their behalf. Iwona is a special lady and I am glad to have met her today.”