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March 2024 by Brandi Vanessa
Dana D. is hands down the best lady to get a facial from! She is so personable and really knows what shes doing. She did my first ever facial and I left with the biggest smile and so satisfied! Highly recommend!
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March 2024 by Theresa McKean
Everyone was very friendly at Spring Lake Hand And Stone. Shelly gives the best massage! It was quiet and very relaxing! Your body will definitely thank you!?
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March 2024 by Amber Demeola
Highly recommend seeing Abbey for a facial, super relaxing experience while getting results!
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March 2024 by Dawn Lazar-Fredella
Danuta is amazing...as well as all the staff. I highly recommend!!
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March 2024 by Christina Vanellis
If I could rate zero stars, I would. I have a month to month membership which I have been trying to cancel after 7 phone calls to the SLH location. It's funny how they can sign you up in 30 seconds, but you have to go through hell to cancel AND in the meantime, get charged even though you called the day of billing.I called the location last Friday 2/2 at 4:13pm in afternoon to cancel my membership, explaining why, but was told it could not be canceled until I spoke to an account manager.I was transferred to an account manager but received the account manager's VM; I had to leave a message and call the location back. I was told no one was working to take my call at that time. (I'm pretty sure 4:15pm on a Friday would be considered within business hours on this planet and the location is open til 10pm.) After being told that they would call on Monday - I asked for a specific time for a call since I have a job and need to block off my calendar. After some back and forth that it was going to be a four-hour window of time during this supposed phone call which i was told was 12:40p-4:40p (during most people's business hours), a manager picked up and assured me I would receive a call and gave me some slots. I chose Monday 2/2 (today at 1pm EST)I received a confirmation email for my 15 minute call with Kat and then a reminder email for the call an hour before it started.No one called, so I had to call the location back where I was transferred to VM and had to call back the location...this happened THREE MORE times with no one picking up the account manager or finance person's line and me calling back, explaining the situation for the 4th time. Each person I spoke to had a different story - first, Kat was running behind and then Kat was on the phone and then someone told me that she could see Kat wasn't on the phone and I still was transferred to voicemail.I called back once more and was told they were running behind. I sent an email - and it's now 2:25 pm and NOTHING.The fact that you can sign up for this membership without lifting finger but you have to speak to an "account manager" to cancel is a waste of time. Far worse, is the run-around that this location has put me thru since Friday and that is the part that is totally unacceptable. If you need to cancel before the next billing cycle - which I was trying to do - but they make you wait for 4 days - you're going to get charged because of their lack of professionalism. AND I did get charged even though I attempted to cancel!!!!!!! If the account manager was supposed to talk me out of cancelling; I assure you after this experience, I will use up my credits before they expire in 90 days at a different location and never set foot in one of these places ever again.
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November 2023 by Kaitlyn H
My experience with massages here has varied so I highly recommend getting a recommendation for who to use and don’t just choose any provider. Joan gave a great medium/firm massage and was very personable. Amy was a super friendly, knowledgeable esthetician, and gave a great facial.I have had very positive experiences with the front desk and with management.**It is HARD to get an appt for massages but if you book it in advance you can always change it.**
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November 2023 by Lisa Lau
Have been coming to this location for facials for several years and always have a great experience. The reception staff are very friendly and I can always easily schedule a date for my next visit.I always book a visit with Romy for a monthly facial and she’s transformed my skin. She’s extremely knowledgeable, professional and just a wonderful person. I look to her for suggestions each time I visit, to address whatever may be going on with my skin. I’ve tried many different cleansers and moisturizers over the years, and thanks to Romy I’ve finally found what works. My skin has never looked and felt better.You can tell when someone loves what they do. Romy truly cares about her clients and has a passion for what she does. She’s my skin guru!
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October 2023 by Kristen Annunziata
Don’t even bother making an appointment here because less than an hour before your appointment they will just cancel on you because the therapist “called out” with no other solution for you. This was for a pre-natal massage that my husband re-arranged his whole schedule around to be home to watch my child. Extremely unprofessional and disappointing.
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October 2023 by HitesMites
Been getting massage therapy at this Spring Lake Heights location for many years. I can honestly say I've never had a bad massage experience. Today, I had an excellent massage with Jenna. All the tension and sore spots are less tight and achy. Decided to try the CBD oil just out of curiosity. I have to say, I feel a lot less overall pain this afternoon than I did this morning.Follow up: What a shame the new owners can't hang on to their best therapists.
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August 2023 by David Tawil
I scheduled a massage therapist for 10:45 am today, making the reservation two weeks ago. I emphasized my preference for a male therapist who specializes in firm massages. However, I was assigned a female therapist who only provided light massages. This experience has led me to feel disappointed as a customer. Despite being a frequent visitor in the past, I regret to say that I will not be returning.
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August 2023 by Brian Hahner
I just got off the phone with a very polite and well trained young woman.All I wanted to do was cancel my subscription. She informed that only a manager can do so. The managers next available day is August 14th at 5pm. Today is August 5. this will cause me to incur another 70 dollar fee. I have no issue with any of the services I have received or paying for it as part of the agreement. I find it very unethical to be subjected to such treatment. They are deliberately delaying the process in order to charge more money. I know that they read these reviews. I will repost once this is resolved.I was contacted by the manager on Tuesday August 8th. They are going to rectify this situation. I have 6 months to use 12 services. I think is very fair and I do appreciate the phone call.
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July 2023 by Oyuna Tsybikova
Great quality massage and facial when you know exactly whom to go to. Geo(Japheth) and Eva for massages, Romy and Maria for facials. Front desk is too busy to handle changes, but if you book early and don’t change appointments, you are all set.
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June 2023 by Joe C
DO NOT SIGN UP FOR A SUBSCRIPTION! I pay $80 a month and have been only able to get a one or two slots in the last year! You have to have a VERY flexible schedule to use these and have to book several weeks in advance. I tried to put my account on Freeze, but (a) they charge you to do this and (b) you have to wait on hold for hours or wait for days for a call back. This used to be a reasonable expense, now it is just a scam.
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May 2023 by Arianna Maffei
I just had my first ever massage here and let me tell you… BEST MASSAGE EVER!!! I had Avery as my massage therapist and she was so considerate asking me making sure her pressure was good and nothing hurt and if she could go lighter or firmer! I am DEFINITELY coming back!!!
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May 2023 by Kimberly O'Connor
I have been getting massages for years and have been going to hand and spa now for about 6mos.I had a massage booked with Avery last night after many stressful weeks of very long hours for my biggest work event of the year. I was dreaming about this massage and it not only met but exceeded my dreams! Avery is exceptionally professional and knowledgeable. They took the time to talk and suggest the best approach for my session. They suggested I add the Hot Himalayan salt stones to help with added deep tissue I had already added to my session and it was a game changer! They also were amazingly flexible about my request to add more time to an already late hour appointment! I left feeling like i was on another planet, with a longer neck and range of motion I haven’t had in months. Just so impressed - Avery is a true healer.
