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November 2023 by Antara Das
Alert: This budget/Avis office closes at 4:30 pm on weekdays. There is no wiggle room if picking up late afternoon or evening time.I have been a loyal Budget/Avis customer for a while now. I booked the car and chose Springfield Plaza as my pick up location. There was traffic in the way and I reached around 4:25ish. It took me some time to even locate where Avis/Budget is inside this plaza. There is no sign outside and no board outside the door. Too many shops here.The Budget/Avis here at this location close at 4:30 and no one was there when I finally located it around 4:40 pm. I don't have the car in my possession but Budget did not give me any partial refund and sucked my money entirely. They offered a reschedule but I was not willing to do Uber again and come to this location which is not so near my residence.I have rented from Budget before at a different location that has better timings.I should have paid attention to the early closing time for this location specifically. I assumed 5 pm or 6 pm closing that is pretty standard on a weekday and lost money for nothing.
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June 2023 by Parrod Colette
perfect welcome, new car and at a very interesting price, thank you to the Springfield budget / opinion agency !!!
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June 2023 by redha
very professional and superb welcome, thanks to Devah for his service
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May 2022 by Alan Lemes
Diva, the lady who works there, is so nice and helpful she’s amazing.
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May 2021 by Brian Fantana
Good prices but customer service is average
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April 2021 by Nikki S
Fast service reliable vehicle. Convenient location. Very nice staff. I would definitely rent here again. Great pickup and drop-off location.
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April 2019 by Regina Williams Edwards
I will never rent from you again, you gave me a car that was filthy and then you charge fee for EPASS CHARGES FR PLACE I'
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January 2017 by Devon Howard
Didnt have a car that I "reserved" through priceline. Accommodation was made, solid customer service.
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September 2015 by Sarah Taylor
The staff here are absolutely lovely ... and the prices are significantly lower than airport-based rental companies -- both of which make it a perfect choice. Thank you!