“The representative Deva helped us along the way, very nice and kind lady. We are able to pick up our car easily and is able to get one more day just through the phone.”
“The trucks are the same for these rental companies, old but functional. You get working air conditioning but not much else. ? The vans look to be much newer. I would highly recommend getting any uhaul equipment when a facility is open. If you do rent when a place is closed think about using the web page instead of the App.The App doesn't work great, had to call customer service (hold for 25 minutes) who directed/ recommended I switch to the web page. Even then it takes a long time to go through the initial rental and then drop off process. You have to take pictures of your ID, have them call a contact to confirm you can rent, take pictures of the truck, etc. very cumbersome especially given the poor quality of the app. I had even called this location ahead of time to confirm easy way to pick up a truck and was basically told "use app" and hung up on. It would have been nice to get recommendation on using the web site if the app failed, etc. ahead of time.”
“The manager Penny is super accommodating and helpful. No issues, easy access and even able to do 24 hours access for a low price. Big storage unit and very well surveilled. I always felt safe and knew my belongings were safe as well. It surely is unbeatable here. I highly recommend Columbia Self Storage.”