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March 2024 by Day’s Knowledge
I came in a few days ago just to browse. I currently have some nice glasses but wanted to look at different styles for the spring/summer season. Everyone was nice but Dahina the store manager was absolutely outstanding! She literally walked with me and explained the pros and cons of every style I was interested in. She explained to me what transition lenses are and I absolutely love them. She even made suggestions based on my face shape and personal style. Her knowledge and confidence in herself and the business didn’t go unnoticed. I told her I was just browsing but she didn’t make me feel any different, she’s truly one in a million & LensCrafters should be appreciative to have her. I didn’t put anything on hold but I will be back this upcoming week to make a final decision.
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March 2024 by richie walker
Always get great service when I go to LensCrafters.
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February 2024 by Cynthia Jones
Between the Virtual Try-Ons and the staff at LensCrafters, I was extremely impressed with the service and satisfied with my choice. I will surely come back when it's time to pick another frame or maybe shop for an additional pair of glasses. Thank you for making a chore, a very good experience.
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February 2024 by Rafael Rodríguez
Very good customer service and very good exams
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February 2024 by jestmylife jml
The eye Doctor and his staff, as well as the lenscrafters, Staff was very friendly and helpful. Thank you to angel and Marissa for helping me find my ?.
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February 2024 by Isabel Araujo
After so many years as a Lenscrafters' customer I have lost all my respect for the employees at this particular store - route 22 Springfield. Last year I did new glasses and somehow the glasses didn't come out right, I was told to go back to my doctor to verify the prescription, which I did. My doctor submit it the bill to the insurance company, who didn't cover it. My doctor also confirmed my prescription was correct, and I went to Lenscrafters, who then proceeded to re-do my lenses. I have been all this time trying to have my insurance cover for this bill without success. I went to Lenscrafters for reading prescription glasses and I exposed the case and told them I felt they should be liable for that balance, being that it was their mistake doing the glasses and because of that mistake I went to the doctor and incurred in a bill I didn't need to. I was completely and immediately discarded and ignored. Yes, ignored, the gentleman left me talking by myself to answer a phone call, while I am at his desk with all these glasses to choose from. Very very disappointing. No respect for loyalty to them in any way. So, if you are told to go back to your doctor think twice! It might very well be it's just their mistake.
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January 2024 by Gretchen Laguna
Just picked up my glasses and it took no time at all. Shopping here is a pleasure.
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January 2024 by Filipa Pugliese
Always a great experience at LensCrafters in Springfield! The staff has always been so kind and professional. My son and I both got new glasses and we couldn’t be happier!
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January 2024 by Deloris Dunk-Vickers
Unbelievable how long it takes to get your glasses. I have waited 2 weeks and counting and every time I call (many times) the eta is in a few days. I should have been told how long it takes to get your glasses before I purchased. In the 21st century it is unacceptable to me to wait over two weeks for a pair of glasses especially when you advertise same day service. I will not be using this lens crafters again and I advise that no one else does unless you have an eternity to wait for your glasses. If I could give negative stars I would which is what this place deserves.
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January 2024 by Marla Freeman
Very pleasant experience. Everyone was terrific and very helpful.
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January 2024 by Joseph Hrdina III
Brianna and the whole staff was so helpfum
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December 2023 by Erik Shumar
I worked with Tiangel when I came in late on Tuesday night. She could not have been more friendly and helpful!!! I have never been through the glasses selection process before, but Tiangel helped me to find the perfect pair of glasses! I ended up in the store 15 minutes past when they were supposed to close, but I was never made to feel rushed or hurried.In addition to the great selection of frames available, the service is second to none! Thank you, Tiangel!!!
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December 2023 by Tony T
Dahina the manager of the store on Rt 22 E in Springfield was terrific. She took her time with me, provided input regarding styles, and made the entire process more than pleasant. You guys have my eyewear business from now on. Thanks!
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December 2023 by Jason Barreto
Came in for a glasses adjustment after my son accidentally stepped on them and Marisa and Angel did a fantastic job fixing them. Like if they were brand new and never worn before!! Thank you Jesus for these people! Highly recommended LensCrafters location. AMAZING PEOPLE!!!!
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December 2023 by Leonard Robbins
The lovely young ladies provided a very professional level of service beyond expectations. Helped me select the best frames for my prescription with warmth and attention to detail. highly recommended location.