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September 2023 by Jeff H.
Extremely condescending it seemed as I was being integrated by the police; only assuming never have been . Her tone was complete anger. I went in to look at an accord EX-L and she brings me a touring and I told her no. She said maybe we can get you in this for an EX-L price then proceed to try and sell for full sticker. Yelled at me for being on my phone while we went back and forth. I tried to explain since you brought me something I wasn't considering I needed to get some more information before I would make any decisions. I was totally ready to purchase on the spot. However the way she treated me from the minute I walked in the door I should have either left right away or asked for a different sales person. She completely wasted my time and put me in a bad mood. If she were honest and said we don't have any EX-L it would have been one thing but it kinda came across as a bait and switch thing.
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July 2023 by Christina M.
Big thank you to Robert Cieri who helped my mom today. He was patient with all of our questions, very kind and acted in her best interest.
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May 2023 by Michael M.
I flew out to New Jersey for a family emergency, and when I moved my mom's Honda CR-V, I noticed it was overdue for service, per the reminder on the dashboard. I contacted Causeway Honda for an appointment to bring in my mom's CRV for service. Their website was pretty easy to use to schedule the oil change and B service. In fact, I was able to drop it off later that afternoon. When my mom and I dropped off, I spoke to Matt and was assured that the technician would do a multi-point inspection in conjunction with the service that was due. We hopped across the street for lunch, and as we were finishing up, my phone rang. Matt said there were a few other things on the CRV that needed attention. I went back across the street to the service bay. Matt and the technician were kind enough to point out (while the car was on the rack) exactly where the vehicle needed attention. We had a leaking axle seal, leaking and overdue transmission filter, original drive belt needed replacement, and the air and cabin filters were both past due.Matt and I discussed how best to address the overdue maintenance items, working with me to make sure that my spend in the service department would address the most urgent and impactful items. Matt also offered that Causeway would be able to get the parts and complete the services in time for the next morning. The car was ready, right on time the next morning. Thanks Matt for helping get my mom back on the road and helping me worry about one less thing when I was out taking care of my mom.
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March 2023 by Dolores A.
I bought my car in for the convenient oil change, and was greeted warmly by several technicians. I'll be in, I requested to be shuttled to a local diner, and we were off within minutes. Devon was our driver, a very nice young man! He drove us there within minutes, and picked us up when requested his warm demeanor, and ability to converse with us, made our visit one of the best! My car was available in a timely manner, which is one of the reasons why Honda Causeway is the best! Thank you to each, and everyone of you!
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January 2023 by Will M.
An absolutely horrible experience from initial conversations with the rude salesman to trying to get my deposit back when they packed the deal with hidden extras. I am enjoying my new vehicle though and now have a new favorite dealership too.......AVALON HONDA !!
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October 2022 by Dan S.
ZERO STARS for NEW pricing, 5 stars for sales and service. Today, 10/3/22 I had one of our 5 Hondas in for the dealer offered FREE OIL CHANGES for LIFE, only to find out that as of 10/1/22 they now charge $14.95 PLUS TAX () for an "Oil Disposal Fee". A newly instituted fee to dispose of oil that Ocean County Recycling Center less than a mile away takes for free for residents (5 gallons per day per person), NAPA, Auto Zone, Car Quest, WalMart ALL will take used motor oil for free. Waiting on a call, email, excuse...... errrrr I mean explanation from ANYONE in power from Causeway and will gladly update this review upon communication.
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September 2022 by TJ H.
My experience was just OK. I ended up getting the car I wanted and trading out of my previous lease with no problems. I give 3 stars because it was just a very impersonal experience. It was just all about making the sale and that's exactly what it felt like. I ended up paying way more then what I would have at Burns Honda but their shipment of Pilots was behind for awhile so that's how I ended up here at CauseWay. Untimely it was a smooth transaction but I just hate feeling like I was taken advantage of at the end of the day. Anywho, my sales person and the finance guy were both pleasant but a bit pushy especially when it came time for the add ons of warranties. So in conclusion, yes I believe they can get the job done, but you may end up paying very high mark up cost then other Honda dealerships and you may be paying more then you want a month if you give in to pushy tactics for add ons with warranties as I did. Again, very much happy with my brand new Pilot just wish I did transaction elsewhere in my opinion.
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September 2022 by George M.
Recently, I brought my CRV here for an oil change and tire rotation. I had a 3 p.m. appointment. When I was checked in I was told that the service would take 45 minutes to an hour. I mentioned to the service person that the Tire Pressurure Warning Light comes on but that the tires are within their proper inflation. She said that she would have the technician check it out. Then insanity took over. Stay with me. Three hours later at about 6:30 p.m. the service person reappeared and said that "the techinician found the culprit...one of the tires was bad...that it must have had a flat and the plug was placed too close to the rim and developed a slow leak...it needed to be replaced." She didn't say which tire it was and when I asked she didn't know but that she would ask the technician. A few minutes later she came back and said that because of the rotation the bad tire was now the right rear tire. Utter nonsense, First of all I never had a tire repaired; secondly, no one in the tire business would repair a tire unless it is on the treads and treads only. It's the law. I didn't want to argue because I just wanted to get the hell out of there and get home where I was needed. On the way home The Light came on again. The next morning I checked all the tires. The "bad tire" was over inflated by 10 lbs. and the rest were under inflated by about 3 lbs. each. It's no wonder the ride back was bouncy. In summary: three hours to change oil and rotate tires; a ludricous story regarding a "bad tire that needs to be replaced"; and the release of a car in an unsafe condition. This is totally unacceptable and gross negligence. Now I question whether in fact the oil was even changed and the tires rotated.
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March 2022 by Letsgo B.
I leased two cars from causeway on December 31 2021 they told me I would receive the 2 nd car with in 14 day's but that did not happen they told me since i had to wait 6 weeks that they would pay 1 month of the lease and give us $500 in Accessories i went to pick up the check for that month and the accessories and they told me they decided not to pay me back for that month and I still didn't receive the accessories i an holding back $685 from them for deceiving me and not keeping there promise so as im concerned we are even actually they made $200 on that deal extra I will not go back to Causeway Honda ever and lease a car from them again they lost a loyal customer
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November 2021 by Justin H.
Brought my car in on November 6th to have it looked at. Tech told me that I needed a tune up (100k miles) and needed 4 new tires, I asked about needing brakes because when I was there the last time for an oil change I was told I would need brakes on the next visit. The tech said "Nope your brakes look brand new". When I asked about the tires I was told they were at the end of their life...weird but I wasn't going to fight. Tech comes back and says, sorry made a mistake and you do need rear brakes. When I got the car home I looked at my old paperwork and noticed that I go 2 new tires in March of 2020 and 2 new tires in January of 2021, all tires were rated for 55k miles and I drove nowhere near that amount in the times they have been on. Will never bring my car there again, service manager refuses to call back.
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June 2021 by Matthew V.
I would say NEVER take your car here to get fixed. They are Dangerous and unsafe. 1.Got a Radiator flush done and they did half the job. Never filled the overflow tank. 2. Got a oil done and they didn't Tighten the drain plug all the way leading to half of the oil coming out and would of lead to severe damage if I didn't catch it in time. 3. Got a alignment done and they SAID: they didn't check if everything on the car what's on tight and corrects before they did the alignment. But on a proper alignment they were supposed to check everything and torque everything correctly and make sure everything is on tight and correct said the by Mike at Toms River Honda dealership. So Causeway Honda said that they these put my car on the alignment rack didn't even touch anything so when my wheel fell off when I was driving that's why it isn't their fault. The car was in the there shop 100 miles/ 6 days after this problem happened and Paul at Causeway is these trying to point fingers at other people other then Manning up to his mistakes. My wheel came off while driving and they blamed me or another job that I been at mouths ago other then there techs not caring and doing dangerous unsafe work. The techs here are extremely UNSAFE to even allow this to happen "This many times" and they did NOT cover the cost of their workers dangerous actions
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April 2021 by Patrick M.
I drove 1hr 1/2 Just to have my oil changed, brake and transmission fluid change. Very reasonable pricing. Service is beyond exceptional. Courtesy is phenomenal. Was able to get it all done, Highly recommend Causeway Honda Service to all my friends/family and neighbors! Thank you Amanda Goglia (Service Advisor)
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January 2021 by Michele W.
I have a 2010 Honda Civic & when I need anything done I know I can count on causeway Honda; they've never steered me wrong with my repairs (if any), they're always honest, my service writer Kristin Falk a nice & professional woman .. I will continue to go there for all my Honda needs & will always give them 5 stars
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December 2020 by Leslie Chedekel
Excellent service department. Matt is the best.
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November 2020 by Kim Cole
Staff is friendly and always helpful. Service department specifically!
