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May 2023 by Renee C.
I purchased a leased vehicle at Douglas Volkswagen. To get over on me. They gave me a 5 year lease. They gave me the lease on a memory drive. I have never seen any do business this way. I was reeled in by one of the receptions name Patricia. Then I met Flo who helped me with obtaining a car. I traded my 2010 Mercedes in the value was $4000. I didn't check my lease on the memory drive for a whole year. Due to my hours at work I couldn't make it there. I looked at the lease and was floored me. I am paying for car insurance through them and paying my own. It's a rip off. Unheard of practices. Please be careful.
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May 2023 by Cheryl M.
This dealership has restored my faith! The staff is so welcoming and friendly. They have really nice loaner cars, I didn't want my car back after driving them. They were very helpful, professional, knowledgeable, and went above and beyond to make sure my car was good as new and I was happy and safe to be on the road. I can't say enough good things about this place. Thank you Dominic and all the other staff members at Douglas Volkswagen, I am another loyal and happy customer.
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March 2023 by Perla J.
First & foremost let me just say that the experience at this dealership (especially as a first time auto buyer / owner) was IMMACULATE to say the least. I was assisted by the wonderful Flo & it was by far the most amazing experience and recommendation ever. She was patient, informative & did the best she could to literally get me the best deal in everything that had to deal with my vehicle. ALL THE WHILE multitasking and making sure that ALL customers received equal treatment. She got me out of there in record time as I was expecting to leave after dusk from every one's usual experiences. The attentiveness from the staff was wonderful. I was greeted at the door and even received snacks & drinks during my wait. The process was truly nothing short of amazing & they have gained a life long customer. Thank you guys for the amazing service, the great options, & for helping me find the perfect vehicle for me! Again, Flo was TOP TIER & going anywhere else would truly be a disservice to yourself. Shop Douglas Volkswagen or don't shop at all.
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March 2023 by Nick M.
I sold my car to these guys a year ago. It was registered in NY. They never surrendered the plates and haven't been able to help me prove they've been surrendered. It's been over a year, I've had to pay $2000+ in insurance on a car that I no longer own because insurance won't release the policy on a car that still shows it's registered to me in the NYDMV. Hoping a negative review will actually get someone to help, but thinking it won't.
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February 2023 by Shereaf Youssef
Watch out for this dealer. He wanted to charge for electric vehicle ID4 $50k if you pay cash. The car is priced $38k. They over priced the car by $12k and BTW very rude and non negotiable. Stay away
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January 2023 by Ryan O.
We had a great experience at Douglas VW working with James. He was knowledgeable without being pushy and after spending the day at several other dealerships, we wound up getting our car with him - got a good deal and love our car. Would recommend!
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January 2023 by Chris L.
I just purchased a 2023 ID 4 from here at MSRP. I worked with Vlad. He was amazing. Responsive and knowledgable. It was the easiest car buying experience I ever had. Vlad got in the car and showed me how everything worked. Vlad has certainly won my business.
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December 2022 by Camar S.
I had such an amaaazing experience at this Volkswagon when compared to another in the same area. They were trustworthy, knowledgeable, and very respectful. I also found them to be completely transparent with me regarding issues with my vehicle. A man named Dominic was incredibly helpful and kind. As long as he, and his honest staff are around, I'll always come back. Thank you Dominic.
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August 2022 by Come Fork W.
I recently mad a purchase at this dealership. All expectations were met the salesman James Deutschkron made it a flawless transaction. I just explained what j wanted and he didn't try to sell me the building. I will definitely be a repeat customer.
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June 2022 by Carlos M.
Just purchased a car from here it was the best decision I've made yet . Super ecstatic with my '22 Volkswagen Tiguan she's a beauty but don't tell my wife lol thanks again to everyone at this dealership for making it happen .
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May 2022 by Isabella F.
When it came to buying a VW Atlas we visited Douglas VW and saw Vlad in sales. He was professional and super friendly. When asking about the different trims he was able to rattle off the differences and couldn't have been more helpful and professional. In today's times of chip shortages, it is MSRP however they don't charge all the bs extra fees and was very straightforward buying. Also worked with Lou closing the transaction and he was well prepared and ready for me to sign the documents and get me out in my new Atlas. When picking the Atlas Vlad was again super friendly and helpful in reviewing the auto. Highly recommend this dealer to anyone in the market for a VW and must-see Vlad.
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February 2022 by Antonio Pino
Good customer service!