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February 2024 by Jay Cas
Great dealing with Brian in Service. Cesar, the master tech who worked on my Tiguan was great. Even got a video recapping the work performed. Thank you Douglas! I will be back!
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February 2024 by Daniel Tarantula
Dave helped me find the car within my budget and financing according to my needs. The whole process took less than an hour. Dave is a straightforward, no nonsense, and honest salesman. A minor issue came up on their end, Dave informed me of it, handled it, and I was able to drive off in my car the same day. I am happy to have worked with him.
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February 2024 by TJ Balady
Brian was amazing with my inspection! He was kind and organized as always. It was a pleasure to deal with him!
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February 2024 by Edward Benenati
I dropped my vehicle off on 2/22 with and oil leak and was meet by Service Writer Kym Sibbles. She was extremely polite and displayed a high level of confidence in her field as a service writer. On the morning of 2/23 I received a call from Assistant Service Manager Brian Ardente explaining the problem which was detected and then directed me to a link sent to my phone prepared by Auto Technician Mackendy Birotte. The video sent displayed the problem detected and the recommended corrective action. (very impressed) Mackendy, also conducted a walk around inspection which was captured on the video explaining the status of the inspection. And oil leak which was discovered on the valve cover was detected and Brian stated that would be covered under the warranty. Over all, I was very impressed with the service and turn around to pick up my vehicle. After reviewing the paperwork received I noticed the recommended future service and estimate attached. I must not forget to mention the car was also washed with the inside vacuumed. Awesome experience!!!!The feeling driving away,HONESTY!PROFESSIONALISM!DEDICATION TO CUSTOMER SERVICE!!!
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February 2024 by Kevin Lynch
Very happy with the customer service all my questions were answered and the car was explained very thoroughly.
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February 2024 by maggie grey
Easiest and most painless car lease I've ever had! Ask for Vlad, he was excellent!
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February 2024 by Mitchell Kirschbaum
Excellent sales interaction. After inital meeting that didn't work they came back to get it done. Salesman Vlad was great to work with, extremely helpful.
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February 2024 by James Bride
efficiency in setting apppointment, convienent dropoff, ready when promised, outside carwash
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February 2024 by Jel Aco
Very disappointed. I have been getting calls all week to come in and apply for a vehicle. I get there just to find out that they had already ran my credit and couldn’t approve me so I completely wasted 2 hours of my time. The only explanation I received was a sorry from the manager that I wasted time and money coming to this dealership.
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February 2024 by Leonardo Almeida
My experience at Douglas VW was fantastic. Vlad managed to help me choosing the right vehicle and went over and above to deliver the car to me as quick as possible. I definitely recommend
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February 2024 by Kathi Petrocelli
Vlad was super helpful and made the process so much easier
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February 2024 by Nicholas Pena
Vlad went above and beyond to help me find a car within my budget. Can’t say enough good things about my experience!
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February 2024 by Victor Nutu
I’ve had the pleasure to work with Vlad. He went above and beyond and patiently answered all my questions, explained the process and all the financial parts of leasing a car. Loved working with him and highly recommend him to anyone that wants a smooth experience when buying/leasing a car. ?
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February 2024 by Igor K
The last car I got was a golf 12 years ago at this very dealership and had a very pleasant experience buying it. So I was hoping for a similar experience and I wasn't disappointed. Mike Tuzzo made the experience smooth sailing. He was very friendly, curteous, didn't push any decisions and gave us the time we needed to come to a decision of our making. We feel very comfortable and happy with our purchase and will definitely be looking to come back here for our next car.
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February 2024 by June Dodson
Thank you for taking the time to inform us on the vehicle purchase and everything went smooth. We hope you have a great day!