-
July 2024 by Tamer Elshamy
Amazing customer service and minivan was great. Eric very helpful. Thank you
-
July 2024 by J Dgn
This was a genuinely frightening experience. The Entrprise person verbally assaulted me, cursed at me repeatedly, and came toward me. The employee also kept backing his car toward me, which made me very nervous. I felt unsafe at this Summit, NJ, Location. When I tried to escalate this issue to the regional manager, Eric B, he didn’t even take the time to call me back.
By way of follow up on this. Enterprise did nothing to follow up with this. I emailed the person below with my information as requested. And , no response was received from KB
-
June 2024 by Gillian Vigman
Zach went above and beyond. Good experience!
-
March 2024 by cy watkin
Good rates, but the facility has a bad odor and the vehicle smelled of smoke.
-
February 2024 by April P.
The vehicle that was given to me was a pick-up. It was filthy inside and out. The pick-up did not have any type of acceleration. It was raggedy and felt like I was driving an 18- wheeler. Definitely wasn't my cup of tea. I returned it right away to my nearest Enterprise.
-
December 2023 by Judy Watson
Dealing with Jordan in the Summit location of Enterprise was an exceptionally great experience! He is knowledgeable, courteous, kind and patient. I highly recommend his services!
-
December 2023 by Olivia N
Jordan was a great help from enterprise he set me up with my rental and everything was super easy I definitely recommend enterprise in summit to rent a car (:
-
December 2023 by Lois Powell
I had rented a car because of an accident And everyone there At the Summit location was so very helpful. Best experience I ever had!
-
November 2023 by lon grimes
Staff is amazing and helpful
-
August 2023 by C
This place ripped me off and overcharged me by $500. I was charged almost 1000 dollars for a week.
-
July 2023 by Hilly
Convenient, neighborhood, car, rental agency
-
July 2023 by R Momeni
Nice staff and good communication
-
July 2023 by Dessire Vega
I want to share my personal experience at this location. Since day one when I called with Questions Andrew and Jordan went above and beyond. I'm so happy and relieved that there are people out there treating others with respect and not judging based on appearance. If I ever need assistance with a rental this is going to be my go to location. Thank you!
-
April 2023 by Ash D
First experience with Enterprise in summit was great. Went back to them a second time and I was handed this vehicle that was clearly not cleaned nor detailed. As well as the AC is broken on the vehicle it is cutting in and out and when it is on and does decide to work it is letting the smell off. As well as the car has a faint smell of cigarettes. Went out of my way to pick this vehicle up on my lunch break. I even called them at 8 AM this morning to confirm that they had a vehicle for me. Then at 11 I confirmed with them and let them know that I was going to be there by 1:30 PM. From Enterprise to my job in Union I noticed the AC issue I called enterprise right away they didn’t really give me much help customer service number. Call when I got out of work at that point it was already too late they have summit location had closed. Called the one 800 number again they told me no problem go to Newark airport and we can swap. I go to Newark airport they told me that they cannot serve me due to my age. Even right after I spoke to enterprise and have an enterprise rental. This is beyond disappointing and ridiculous and now I am stuck with a car that was not clean and now I can get risk of obtaining Covid just from a car not being clean & got told to drive drive to another location and not be served. All because this location did not do their customer diligence and do what they were supposed to. Enterprise needs to do something I’m expecting a new car to be delivered to me at my job tomorrow. I am beyond disappointed and furious.
-
January 2023 by Marci A.
Rude and unprofessional! They'll hung up phone on you because they don't want to listen to you!
