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October 2022 by Alex Cauchon
Truly an unpleasant experience at this shop, so much so I am compelled to write this review and hopefully save others the misfortune that we encountered with the ownership of this store- clearly people that genuinely lack basic customer service skills and choose to be unwilling to make an reasonable accomdation/be flexible and lose a local resident as a customer for life. My wife found a set of chairs that she liked, paid over $1000 for them and upon getting them home realized they simply don't work for the space. She returned to the shop within an hour of the purchase to see if they would consider accepting them as a returns, even offering a restocking fee but the store clerk pointed to the "no returns" sign and was rudely dismissive. They ultimately agreed to try to resell them and give us pennies on the dollar if they sold. Congrats to the ownership of this store- you won a free $1000+ for doing nothing, but you lost the opportunity of ever getting any future business from this former customer, or anyone in our network. I look forward to your canned reply and insincere apology.
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September 2022 by Kim M.
The store has no ethical value nor customer loyalty. They are only interested in making sale and moving on no matter what it takes. Not a trusty worthy business I will ever spend a dime in again. I would not recommend buying or selling any furniture pieces from this store. Their business model is not sustainable.
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September 2022 by Alex C.
Truly an unpleasant experience at this shop, so much so I am compelled to write this review and hopefully save others the misfortune that we encountered with the ownership of this store- clearly people that genuinely lack basic customer service skills and choose to be unwilling to make an reasonable accomdation/be flexible and would prefer to lose a local resident as a customer for life. My wife found a set of chairs that she liked, paid over $1000 for them and upon getting them home realized they simply don't work for the space. She returned to the shop within an hour of the purchase to see if they would consider accepting them as a returns, even offering a restocking fee but the store clerk pointed to the "no returns" sign and was rudely dismissive. They ultimately agreed to try to resell them and give us pennies on the dollar if they sold. Congrats to the ownership of this store- you won a free $1000+ for doing nothing, but you lost the opportunity of ever getting any future business from this former customer, or anyone in our network. I look forward to your canned reply and insincere apology.
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May 2022 by Jimmy Anwar
Friendly & helpful
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January 2022 by Joanne Ferreri
Great consignment shop
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September 2021 by Jeanine C.
Over the past 2-3 years I have had great experience bringing beautiful crystal, china, etc. on consignment to Home Again, and was always welcome. 99% would sell well. If something was below the shop standard they simply mentioned it and I kept it for donation. I have enjoyed going to also get out of my Covid zone last year! My time with Kathy has always been a very positive experience. Recently I had 5 boxes but was not sure it was up to their standard, I emailed Kathy all the item pictures, she thanked me but they were not to standard as I had guessed, I did not have to drive there. I dropped the content to the VNA sale in FarHills for Morristown Medical Center. Kathy told me she was looking forward when I would go again. Always a pleasant positive experience with anyone at the counter!
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September 2019 by Susan Gould
The best of the best ! Great furniture and great service and great prices
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November 2018 by Melanie Gavin Bryant
Home Again has amazing quality pieces not to mention the staff being extremely helpful & ....honest!!
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April 2018 by Kim Bredahl
I sent photos of some furnishings, many of which were "acceptable" to the owners. I set up delivery for a specific day and time, hired guys with a truck and delivered items as promised. I received a phone call the next day letting me know that my items had too many imperfections and could not be sold. Apparently the owner was on the phone and was not available when the furnishings were delivered. Did we not have a scheduled appointment? Was I supposed to hire the guys with the truck to come back and pick up?
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April 2018 by Kim Bredahl
I sent photos of some furnishings, many of which were "acceptable" to the owners. I set up delivery for a specific day and time, hired guys with a truck and delivered items as promised. I received a phone call the next day letting me know that my items had too many imperfections and could not be sold. Apparently the owner was on the phone and was not available when the furnishings were delivered. Did we not have a scheduled appointment? Was I supposed to hire the guys with the truck to come back and pick up? My experience with Home Again was very unprofessional. Remember also that the customer delivers the goods, the store prices, and customer receives 50%. They seem to have quite an attitude. I certainly will never do business or step in their store again.
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November 2017 by M C.
Nice enough people on the outset, poor follow up and lack of care. Good selection from wealthy surrounding neighborhoods. Questionable pricing abilities with poor business practice. Consigned 6 cow hide rugs with real silver filigree. No follow up except emails not received. No phone calls. Poor service in order to return unsold rugs. $999 each, sold 2 $420. Believe good business practice would include a few phone calls and more attempts made to return goods. Why in the world would she believe I would not want these items back? Told they were "donated"... for zero dollars? Find it hard to believe. Donated to friends, family, self or staging realtors. Borderline theft. Consignment shops do not have to hold things longer than the agreed 90 days however poor customer relations. Too bad I come from a 7 figure earning household with a primary residence, a cabin and a beach house. Many other items would have been consigned as I am also an interior designer. Loss of potential future business and reputation all for a rash decision to not pick up the phone and realize email is not always reliable. Go above and beyond when owning your own business. Not so busy clienteling luxury books cannot be handled by sales asssociates. Invest time into producing more profit. I will share my thoughts with those I meet, know within the business, my Facebook page and blog spot and will not return. What comes around goes around. One poor experience leads to many turned off customers. Instead of defensive excuses and an offer of a tax write off which everyone knows is capped at $1000 (we reach this every year already)...wish her response would have been one of remorse...how can I make it better...while you return...and not defensive its your fault my poor business beliefs exist...too bad so sad...no time for customer appreciation or investment in good business practice. Left a bad taste in my mouth and hope others will think twice with such a sad attitude. I can only hope good old fashioned American competition weeds out these inferior businesses over time! Great opportunities exist in this niche for others that are talented with design and hold business know how centered on interpersonal people relationships that are functional and not borderline greed centered! One must ask often when owing a business...how do I want my customers to perceive me? Perception is reality and yes real people, your customers, pay the bills so who is typically right and receive service? Tow types of business exist...service and product. You are in the service industry (Apple for example is product). Therefore, your number one priority should be how to service your clients and not your self. I was respectful, 3 minute conversation however I will absolutely make it an effort to share my opinion with as many people as possible. One bad review can lead a huge loss of business as I would have purchased from her as well. It takes 12 positive experiences listed here to make up for one poor rating. With positive experience the typical shopper spends 20-40% more. I am currently staging a 7 bedroom house on Upper Mountain in Montclair. What you don't know can hurt your business. It is 6-7 times more expensive to acquire a new customer than cater to existing. For every one complaint 26 keep their mouths shut. 7-10 customers spend more just for services rendered. Many times in our culture its one shot and your done. I am grateful I am in the position to spend more for service and quality just like I would guess many in your stores location are as well. As you know those that can afford more typically expect more. I have feeling you will not take this as a learning on how to improve and conduct a better business model but will sadly reimain a right fighter with an attitude of I told you so. Every customer (internal and external) should be treated with the utmost respect and there are exceptions to every rule. All these statistics are available with a simple google search. Facts that should make a responsible business owner think twice. One thing I love about
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August 2017 by Gin Cirelli
I love shopping at this store. They have high quality items beautifully displayed. The staff is knowledgeable and friendly. When you are in Summit, check them out!
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August 2017 by Pleasant Valley
We recently purchased a much smaller home in-town and were faced with the daunting task of thinning out our furniture and the collectibles we acquired over several decades. I called around to several shops to inquire if anyone would be interested in our items. When I reached Home Again, I spoke with Kathy. She couldn't have been nicer or more helpful. She asked me what we had - (which was quite a bit!), and asked if I would send her photographs. I was thrilled - the other establishments wanted me to physically bring in my items to see if they would even consider selling them. Sending Kathy the photos saved me so much time, effort and gas! When the big day arrived we accompanied our mover to deliver our treasures to the shop. What a showplace! Such beautiful items in a beautiful setting with a warm friendly staff! We are delighted to know that our treasures will bring years of joy to another family. A most sincere thank you to all at Home Again for making our downsizing so much easier! S. & C. Summit, NJ
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August 2017 by Peter Rittweger
Can't say enough great things about this store. I come all the way from Brooklyn because the prices are so great and they carry the mid-century modern styled stuff I like. Very well curated and with none of the BS found at similar stores in the area (and especially in the city/BK.) The staff and especially the owner are incredibly helpful and made sure I found exactly what I needed within my budget. Definitely worth the trip if you're looking to upgrade your furniture from IKEA-fare.
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August 2017 by Diane Smith
Today I went to a consignment shop in Summit. I brought designer and signed home accessories: silver; grand crystal pieces; hand blown antique glasses; some furniture, etc. I wanted to see how I would do with these items as this was my first time working with the shop, before bringing in my extremely valuable items and jewelry. Having owned a high end consignment shop myself from 1991 to 2007; and being an appraiser/estate liquidator, I know valuable merchandise. I unpacked my items and most of them were rejected by the owner. That is fine by me. One wants a certain look in their store. What I didn't like was the way I was treated. ....very rudely. She said to me and my husband: "I don't want to be bothered with that stuff!' in her southern; aloof accent/demeanor. When a person is like that, I know I am not the only one being treated in the manner she presented. When I had my shops...I only treated my consignors and customers with respect and kindness. It is not what you say or reject, it is the manner in which you do so. I don't know how folks like this stay in business. In my 62 years of life I have come to realize that folks who treat people/customers/consignors in that manner are the most insecure; miserable people with more problems than we would like to know. I walked out like a lady; said thank you; knowing I would never return to her store again. It is her loss. She has no idea that I liquidate; and appraise multi million dollar estates. God does have a way of humbling these folks. We are not greater or better than another; and nor should one act that way. Her aloofness and rudeness to me was reflective of how she feels about herself. I would say that is pretty bad. Thank God that I don't have to resort to those mannerisms. On the way home, we stopped by a donation only resale shop and donated all the rejects. They were thrilled! I never saw anyone go through all the boxes and bins so fast! It really did my heart good!