Universal Lacrosse provides excellent customer service with helpful, kind, and knowledgeable employees. Staff members are friendly, eager to help, and treat customers like buddies, which matters greatly to parents. They offer exceptional product knowledge, particularly regarding lacrosse gear and equipment, and expertise in stringing stick heads to improve performance. The service is polite and makes stressful trips a pleasure. Employees are willing to help customers stay within budget, find specific items, and set aside products for pickup. They assist in choosing the right starter sets and designing cool stick heads. This true customer service results in great experiences, gaining the business lifelong customers who look forward to returning for any additional needs.
Ethan is the best lacrosse stick stringer I've ever come across? What an amazing job he did!
April 2024
First time going in looking for new netting for an old stick and the employee was so helpful and kind and easily kept within my budget. Looking forward to coming back again for any additional needs
April 2024
The manager Ethan has excellent product knowledge and gives exceptional customer service. Great first experience there while purchasing my son's lacrosse gear.
