Universal Lacrosse provides excellent customer service with helpful, kind, and knowledgeable employees. Staff members are friendly, eager to help, and treat customers like buddies, which matters greatly to parents. They offer exceptional product knowledge, particularly regarding lacrosse gear and equipment, and expertise in stringing stick heads to improve performance. The service is polite and makes stressful trips a pleasure. Employees are willing to help customers stay within budget, find specific items, and set aside products for pickup. They assist in choosing the right starter sets and designing cool stick heads. This true customer service results in great experiences, gaining the business lifelong customers who look forward to returning for any additional needs.
Ethan does a great job and is highly knowledgeable about all the lacrosse gear. Always enjoy shopping here. Also does excellent stick stringing. The store is also good for new players and parents who are buying gear and need helpful advice.
April 2025
Helpful and attentive staff every time we go - highly recommend for lax equipment and fantastic customer service.
July 2024
Very helpful staff and fast stick string around same day turn around
