December 2015 by R.A. B.
My mother who is 87 and from another state, she lost her checkbook while she was here visiting our family. When we entered the bank, not only was every single bank employee polite and courteous, they were as helpful and eager to assist us as soon as possible. We were helped by Jason Smith. I was simply amazed at his patience and reassurance, that everything would be taken care of in a matter of minutes. The protection of my mothers accounts were an obvious important priority to him. As promised, in a matter of minutes and some strokes of the keyboard he had it completely secured. He processed everything needed to transfer all account values to new accounts. Being that my mom is in the beginning stages of Alzheimer's disease, she can tend to be a bit of a story teller. As well as the loss of memory issues associated with the disease. Jason could not have been more gracious and understanding. Especially once he had completed his transactions to secure and transfer the accounts. He was incredibly patient with her, almost as if it were his own mother. I personally do not conduct my banking activities there, as I feel the same way about my bank. If I were for any reason to change, I would not have a second thought about banking there. This is a town of large bank accounts (I wish mine were one), and sometimes even larger ego's !! I happen to deal with the same customers that the bank does(in a different capacity), and there are some people that can not be pleased ! I am sure we do not have exclusive rights to that claim !!!
