WSFS Bank is a financial institution that has received mixed reviews from its customers. While the staff is generally praised for their friendly and helpful demeanor, some customers have experienced issues with the bank's policies and services. The bank's customer service has been described as "wonderful" and "5-star," with staff members who are attentive and remember each individual customer. However, some customers have reported problems with extra charges, account issues, and a rude encounter with a senior-level employee. Additionally, the bank's ATM and mobile app have been criticized, with customers experiencing difficulties withdrawing money from other banks' debit cards and ongoing issues with the app, such as the need to frequently uninstall and reinstall it. Overall, WSFS Bank seems to provide a mixed experience for its customers, with the staff's excellent service balancing out the challenges faced with certain banking services and policies.
