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October 2025 by Christopher Powers
I been trying to call yall forever and nobody won’t answer my calls or pick up the phone when I do call that’s crazy. All I’m trying to do is get my refunds that been sent to yall I have account number from the irs in the irs says it’s the account that my refunds was deposit and it’s crazy because I need my dam money
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June 2025 by Litty Litty
They keep giving me the run arounds about my tax refund check, I filed with turbo tax and apparently they have partnered with this bank, TT customer service sucks and so does this bank. My check keeps getting delayed further and further it’ll prolly be next year before I get this years tax refund. SMH 😡
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June 2025 by robert graf
I have never heard of this place until today … I am being sued for a commercial loan that I have never received of even applied for.. coming from someone who has never had a bank loan this is crazy like I said I’ve never used this bank but I wouldn’t recommend anyone else use them either
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May 2025 by Rob A
Terrible for checking and savings accounts. If any fraud is committed, don't expect them to look into it, from my experience. They will, figuratively, tell you that they looked out their office window and didn't see any fraud so it's your problem. There is little to no recourse once they make this type of decision that has any meaningful effect.
I would avoid them and go with a more reputable bank.
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May 2025 by Brad Martone
Absolutely abysmal. Continue to try to transfer funds to Coinbase (who also has the same level of customer service using 12 year old girls who read screens). Never able to make an actual transfer, despite hours on the phone of many days.
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May 2025 by Ragnar Lodbrok
Just decided to open an account on my credit report even though I have no business with this bank. I'm opening a fraud report.
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April 2025 by Marvin Whitley
I have been call to speak to someone about why they still haven’t sent the check back to the it’s or deposit into my acct and still no answer…if I could give them a zero star I would …don’t do any business with this bank get your money outta there asap
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March 2025 by OLEKSANDR KOPYTOV
same Issue, as in previous comments,
BANK is unlawfully holding tax refund amount. and there is no way to contact with them.
sounds like we all need to issue Class action lawsuit
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March 2025 by Hannah Smith
I received my tax refund check and it was from cross river bank and I deposited it into my account over the weekend and also had paid bills with it and then today it was charged back out of my account so now I’m negative in my account a lot of money. I called who I filled my taxes through and they said it was banking issues for the bank who made the check which was cross river bank. I tried calling this bank all day long and received no answer. I tried multiple extensions that was on the automated voice when you call and no answer. I did finally get ahold of someone but they couldn’t help me and tried to transfer me but no one answered the transfer call. I will be trying to call again tomorrow bc this is the outrageous. The issuer of the check is the person who is denying me my money after the irs approved me so something is going to be done if no one answers there phone tomorrow. If I could give this cross river bank a 0 rating I would .
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March 2025 by Heather Q
I've been trying to reach them because my Tax return was sent to this bank for some reason and not MY bank. And unfortunately i live like 6 hours away so i cant just 'pop in'. I've been calling this place for days but they never answer the phones!! It just keeps going to voicemail... I'm feeling like i somehow got scammed out of my money... shitty place. I'd avoid it if i were you.
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March 2025 by Charles Lococo
I was sent a tax refund check that is uncashable and there’s zero customer service number to talk to an actual person contacting a lawyer in the morning
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February 2025 by katelynn tatta
Called and called no answer definitely a scheme of a bank if I’ve ever soon one… would not recommend
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February 2025 by Matthew Piurkowski
SEND US OUR MONEY! YOURE HOLDING ONTO PEOPLES TAX RETURNS!
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February 2025 by Huxley Smothers
Shady as hell.
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November 2024 by Edward Dancz
Just a FYI for everyone during 11-24 i did a wire transfer from my bank to Coinbase & they Cross River Bank, Teaneck location as their wire tranfer center. That evening my bank account was almost hacked. Someone did a couple of micro transfers to one of my accounts to try & link them which is a Fraud technique. I also received a phishing scam email impersonating my bank. I have never had this happen until I used Cross River Bank. I will never transfer money through this bank again. I would think twice before ever using this bank for any online transactions!!!!!
