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March 2024 by Alvin Kumaga
Horribly run, wait time is ridiculous.
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March 2024 by Rafael Oliveras
The young lady who helped me was super friendly and the car was in great condition
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March 2024 by L A
Can’t get anyone on the phone to help with questions or reservations.
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February 2024 by Krystal J Bustamante
Bad attitude
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February 2024 by pinny mayteles
The best location ever best costumer service Especially the manger and co steve really nice ppl good service????
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December 2023 by jeffy paul
Out of all the hurts, I called they answered their phone and got me a car right away. They have the most respectful customer service. I’ve had a problem, and they took care of it right away other than just acting as if I was a fool like all the other ones, if you’re gonna go to Hertz definitely go to this one man is amazing and their front desk reps are amazing
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October 2023 by Arun Emmanuel
Rameen & Ameena are the best! Can always count on them for availability and the best rates without a doubt ?
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August 2023 by Nilio m
Booked a vehicle here. When I got there they gave me an excuse of not having vehicles available. They told me I had to wait 45 mins to see if other people who had made reservations don't show up. Nothing, this place is a joke. Lost money and time here.
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August 2023 by Anwar Qr
I have been renting a car regularly in last 5 years in nyc and NJ. I never came across customers services better than this location.?
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August 2023 by Jesus Tejada
Wow! This is by far the best of the best hertz.I received unmatched customer service from the manager and from Taylor.Seriously great job guys, it pays off!
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August 2023 by elfa tuo
They have staffs at the Newport location on Saturday. Very helpful and professional! Appreciated!
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August 2023 by Radelina Lizardo
I went to rent a car and I wanted to know if anyone knew Spanish, to ask them the questions more clearly and they preferred not to give me the service.
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July 2023 by Moe C.
I am so dissatisfied and disappointed in your company and in your representatives. The man who was working at the hertz rent a car on 1560a Teaneck Road, Ramen Leath, behaved in such a nasty manner to us. Actually, from the very beginning, he gave us the feeling that he didn't want to be bothered with us. I was shocked at his attitude and had expected to be treated as an equal customer. His customer service was appalling and disappointing. I had expected your employees to be there to try to assist the customers , and was mistaken to think they were on a high level. There was a problem with our order. He showed us his computer screen and that it said there that our order had been cancelled, yet we had a confirmation number and had not cancelled. I understand that mistakes can happen. So, we called Expedia and they asked to speak to him. He was actually outrightly obnoxious when speaking to the Expedia representative, who was trying to find out what had happened and to help with a solution. He did not want to help in any way. Why not? Isn't that his job? Doesn't hertz want us to use its services? We really felt that he was genuinely enjoying giving us a hard time and not trying to assist. I can't understand it. Why? We were very upset and chose to use another company. We got a car from Avis right away. I have no interest in using your services, but I demand an explanation for this kind of behavior!!!
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June 2023 by julie
i was just there and the lady was being disrespectful. She made me wait on purpose, she took the other customers that were in front of me and so on. And it’s obvious she has preferences when it comes to customers even though i have been a customer for months and I rent for 30 days straight whenever I rent. These types of employees ruin business for the company. However, the guy is super nice and polite.
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June 2023 by Michaela Moreschi
My service was wonderful. We rented a Tesla and they took the time to teach me how it works since it doesn't exactly drive like a normal vehicle. The employees were obviously stretched thin and beyond stressed but they remained pleasant and helpful.
