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August 2023 by Ya’el Grun Kramer
I just had the opportunity to head over to inmod and meet with Brain to get our amazing new kitchen bar stools. First of all what a great store with amazing inventory and second great working with Brian to get just the right selection for our needs. Highly recommend inMod for their great selection, quality, prices and customer service.
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June 2023 by Melissa Edwards
Writing this review not about the beautiful furniture that inmod carries—though it is lovely—but in regards to my top notch customer service experience. I had to contact their customer service about our dissatisfaction with one item that was purchased. Sarah, the customer service representative, was very helpful in resolving the issue to our satisfaction. I appreciated her response and working with us to ensure we were happy. That goes a long way to building trust with your customers! I highly recommend this company and their products.
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January 2023 by jan gomes
We have ordered from Inmod several times, always very satisfied. This time we ordered 4 chairs and one leg on one of the chairs was missing the rubber foot. I contacted Inmod Customer Service and Sara F. was quick to get back to me. She contacted the manufacturer and had them send me the necessary piece. It came quickly. No stress for me, just wonderful Customer service.
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December 2022 by Kim Sweet
Great Wishbone chairs. One got damaged in shipment. Replacement quickly sent.
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September 2022 by Cheryl Berman
I have nothing but wonderful reviews on our dealings with Inmod. The furniture is beautiful. We purchased a kitchen table and chairs and a dining room table and chairs. We love our purchases and have receive many compliments on both sets. Eric, our salesperson, has been extraordinary… in retuning phone call and getting things done. We’ve dealt with few people as efficient and reliable as Eric especially in the furniture business.
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September 2022 by Jessica R
Sara F was very helpful when I had questions about products. Both before and after purchase she was there available and ready to assist in anyway she could. I would definitely recommend Inmod to others.
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August 2022 by Mary Dunham
I ordered a set of counter stools for a house warming gift. One of the chairs was damaged during shipping. When I contacted Inmod and explained the situation, I was asked to send pictures. Within two days, I received an email stating that a new chair had been sent.
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May 2022 by Todd Williams
The customer service that I received was off-the-charts great! Sara F was prompt, professional, helpful and friendly. I highly recommend doing business with Inmod.
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March 2022 by Scando Phile
I am so thrilled! The bedroom set looks amazing and is exactly what I was hoping it would be! Totally worth the wait! My experience with Inmod was great and this order would not have been successful without Sara F, Brian G, and all the team members involved. I really appreciated the amazing customer service and communications. Through all the delays and 1 damaged item, they kept up the communications and assurances. For me, that shows the strength of their customer service vs an order that just went completely smooth. Its easy when orders go seemlessly (We wish they ALL did of course). So when an order does go wrong, that is when a client can see the real quality of the customer services team members. Well done!!!
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December 2021 by Hunter McCumber
Wonderful experience from the time I ordered my new sofa to delivery. It came earlier than expected and was even better looking in person.After a little snafu with some missing bolts - and quick call to InMod, I was helped by the most polite customer service rep, Erik.I couldn't be happier with the final result!
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December 2021 by PJS
I like the store very much & customer service is outstanding. There was a problem with the seat of a chair I had purchased. I contacted customer service and they promptly sent the replacement. Could not have gone better!
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August 2021 by Melina
Amazing personal customer service from Sara and team. My sun shades turned out great—perfect color, top notch quality and craftsmanship from Joe. Thanks so much. I’ll be back!
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August 2021 by Donna Bertolino
We loved our chairs from INMOD, just as pictured. When one small part was missing, we contacted their customer service. Erik took over, confirmed what part we needed, followed up with a tracking number and made sure we received the parts. It is so refreshing to deal with one person, who knows the situation, responds quickly and stays in touch. He was knowledgeable, professional, pleasant and courteous. What more could one ask for, he truly defines what we all want in "Customer Service". I would never hesitate to order from Inmod in the future.
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May 2021 by Karin Anglin
I would highly recommend working with Inmod for all your home design needs. The products are high quality, priced extremely well and the customer service is consummate. I am so grateful I was fortunate to have the assistance of Erik as my customer service representative. He is an excellent communicator and followed through with every question I had and guided me every step of the way through tracking my Kent counter stools to my home. There was not a single query he did not attend to in an extremely timely manner. I felt so supported as a consumer and can't say enough about his commitment to serving his customers. Inmod clearly hires top notch talent for their customer service representatives. I would shop with Inmod again in a heartbeat. - Karin
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May 2021 by Tim Spiegelglass
Had a little problem with shipping and they took care of it right away! Thank you for great product and great customer service!
