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December 2023 by Jamaican B.
My son wanted a pair of shoes from Packer, I ordered from them on December 4th and waited for days and no information was given on when my order was going to be shipped. December 11th, i reached by phone called numerous times and no call back , sent them an email, they responded back today and told me I quote "Hi, We use a third party credit card screening company to review all credit card purchases. Any order red flagged is cancelled to protect us from fraud. Your order was given a risk score of 99 out of 100, 1 being excellent and 99 being horrible. Any future purchases will need to go through PayPal." I couldn't believe how they responded back to me. I've never went through nothing like this with all orders I've placed with other companies. This company is so dam unprofessional and need to be out of business.
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September 2023 by JORGE MONTOYA
Bad experience with them. Customer service at the shop was helpful, however, I was told my order would ship (3-5 business day). Needed these shoes for vacation and they notified me there was an issue with there system. I asked for a refund and there was no response because i had to email them for any request. I offered to go pick up the shoes and they told me they couldn't do that either
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August 2023 by Giuseppe C
Great atmosphere and shoe selection. I called in advance to ask about a shoe and size. They held the pair for me as a courtesy as I was driving from a distance to visit. Great service , much appreciated
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May 2023 by Mike Merrill
Josh was helpful and his customer Service was great, Thanks guy.
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May 2023 by Julian F.
I love that this is one of the best sneaker stores on the East coast and they still actually pick up their phone. Cant go wrong with your local shop whether it's opening up on time or speedy delivery if you cant make it in.
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May 2023 by Debrecia R.
First time ordering shoes from this company. Of course I was super skeptical at first about the authenticity of their items since I am out of state and they don't say much about it on the webpage. Also because other reviews harped on having a bad customer service experience. But i decided to take a chance and ordered a pair of shoes that were on sale. Luckily, I had no issues at all! They shipped super quick, the item was authentic, &I didn't experience any delays. I now check their webpage everyday for a gem!
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January 2023 by Valentin S.
Worst experience ever, don't do business with them. After all, in case of their mistakes or problems. No one will help you, you have no rights.
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December 2022 by Erik Torres
I was a little skeptical about this site, I wanted to purchase some Nike Air Max 1’s as a gift for my girl, and they had them in stock at the right price and shipped really fast. Totally satisfied with this purchasing experience so I will use them again without hesitation.
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August 2022 by Cassius Clay
One of the best sneaker and clothing boutiques in the NJ/NYC area. Amazing inventory of gems!
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July 2022 by Jerome White
Packer is a great shop with excellent and friendly service! You can get stylish clothes and sneakers all in one place! If you order online, Packer has blazing fast shipping!
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May 2022 by heidi gage
Very disappointing experience- order two pairs and wanted to return one - it wasn’t marked as a final sale or “limited” when I purchased. Now it says limited on the item so I can’t return. Buyer beware!
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April 2022 by Raheem A.
If you have read any of my past reviews, you have probably gathered that I am a very nostalgic person. Whether it's a smell, flavor, or color, my mind often drifts off to how certain things remind me of the past. One of those things being retro sneakers. From the mid 90's to the early 2000's, I spent my youth watching NBA games (remember the NBA on NBC tripleheaders on Sunday's?). Not only were the games exciting, but I was also intrigued by the shoes that the players wore. When Reebok announced that it was re-releasing Allen Iverson's (one of my all-time favorite players) signature "Question" shoe, I was ecstatic. When the shoe was originally released in 1996, I was 12 and my parent's were not willing to spend $100+ on a pair of shoes. Fast forward 26 years later, and thankfully I can afford to treat myself to a pair. Unfortunately, Reebok's website was sold out of my size. I was very close to purchasing a pair on StockX when I decided to do a quick Google search. My search led me to the website for a store on the East Coast called Packer Shoes. Fortunately, Packer shoes still had my size available. Not only was I able to score a pair for myself, but I was also able to purchase a pair for my wife! Initially, I was a bit skeptical about the store because their Yelp reviews had complaints pertaining to the shipment of wrong sizes and orders randomly being cancelled. However, my order arrived seven days from the day of purchase...correct sizes and all! Thank you Packer Shoes, I will definitely keep your site bookmarked for any major shoe release!
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January 2022 by Anna Huggins
Horrible horrible customer service!!!
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December 2021 by Joseph C.
I had been looking for a specific pair of vans for a while and found them on this site. They delivered them pretty quickly which was nice but they ended up sending the wrong pair by mistake. I emailed them about it and they were incredibly unhelpful. They told me they would "check if they had the pair I ordered" which was a bit absurd considering I had already paid for them. It took several days for them to let me know that they even had the pair I paid for, and then they refused to ship them out until I sent back the wrong pair. Seems a bit odd to keep my order from me until I fixed the mistake they made. I was forced to reorder the pair but by this date, they were already on Black Friday sale and when I finally tried them on, they didn't fit. The sale made it impossible for me to return the shoes as well. I haven't left a review for anything in my life before but this experience was so hilariously unprofessional that I figured I had to.
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October 2021 by Jonathan Morillo
Great spot that looks out for us regular guys who actually wears the shoes they buy.
