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May 2023 by Chryssie J
I had a rush order and I literally needed a plaque done same day. John was super helpful and made the process so smooth! We were on our way to an event out of state and wanted to make sure the honoree was presented with the perfect piece and John literally made it happen in about 3 hours. The plaque was gorgeous and the recipients truly loved and appreciated the fine details. Trophy King certainly has a new customer in me and I'm happy to tell anyone about the great service I received.
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April 2022 by Cindy Yip
This store is great! Affordable price and professional service.
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July 2021 by Maria S.
Overall: poor communication and a bad attitude when they realize they dropped the ball on an order I had to last-minute find a store that could do a rush order for a plaque. So I called Trophy King and asked about getting a plaque done in 2 days. I called on a Friday and needed it on Sunday, so if they couldn't guarantee it 100% for Sunday I would have moved on. I had called a few other places and they couldn't do it that quickly which was fine, I'd just call another store. I made this deadline very clear to this store when I called to get a quote. They tell me they could do it for Sunday but I needed to email them more info to get a quote. So I email them, and we get the price ironed out. This all happened on a Friday, but after Friday I literally never hear from them. No response to my email at all. I call the next day, on Saturday, and speak to a female. I ask when I can pick up the order but she says there isn't anything ready AND THEY AREN'T EVEN OPEN ON SUNDAYS!! There was no way I could have picked it up then. I'm pretty annoyed that even after confirming my order via email no one gave me any of this important information and that my order wouldn't be ready. It took a lot of phone calls and frustration, but we found someone else who could help on such short notice. I wish they would have told me upfront that they don't do pickups on Sundays. Cut to a week later (and 5 days after I needed the plaque) I get an invoice from Trophy King. I call the store and ask why they're charging me for an order they could not do in time. The man on the phone says it was done the day I ordered it since it only takes them a few hours to make. I ask why no one contacted me, and he asked why I didn't contact them first?? In my opinion, it's on him to let me know when it's ready as he is the one making it. However, I tell him I did call but the female employee said it wouldn't be ready for Sunday. He claims no females work there. Regardless, I asked him why he didn't contact me AT ALL to let me know it was ready or how I could have possibly picked it up when they aren't open on Sundays. He kept avoiding these questions and just kept saying it was impossible that I spoke to a female and I should be responsible for following up again. If his employee gave me wrong information, there was nothing I could do about that. BUT, I don't think the employee was wrong. I believe they just didn't do it OR forgot to contact me. Why else wouldn't they have let me know it was ready? I know not to use Trophy King in the future since the communication is all over the place.
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September 2020 by Debi Kahn
Very easy to work with the staff!
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July 2020 by Jorge Rivera
We go out of our way to go to Trophy King. They treat everyone as family. Thank you!
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February 2020 by Seth Perlmutter
Trophy King is great. Friendly staff, great customer service! Highly recommend.
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July 2019 by Lori Hoffman
Excellent experience - more personal service and better quality than online or any other awards place. I order from these guys every year (just a small end of year plaque) but one time I needed a surprise award to honor someone THE NEXT DAY. I showed up 1 hr before they closed and they were able to get me an excellent looking plaque the SAME NIGHT. It was such a relief to know I can count on them in a pinch! And they were so helpful, giving me more than 10 options that would fit my price point. Just wonderful customer service all the way around!
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July 2019 by Harriet Isecke
This store is great! The people are helpful and accommodating, the prices are reasonable, and the trophies look great.
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May 2019 by Derreck Trujillo
This is the best place to get Trophies, I've been dealing with them for 15 years & I have never been disappointed, I travel far, just to do business with them
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April 2019 by Lambros Koutsogiannis
They customized a trophy for me and where very helpful in doing so.
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April 2019 by Klisman Castro
This place knows how to treat its customers
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January 2019 by Sama C.
These guys know what they're doing here. They've been around forever, and it's because of their talent. Anything from medals, plaques to trophies they will amaze you with there work. I suggest looking at their detailed website before you go in to get a good base of what you are looking to get done. They will not disappoint!
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October 2018 by Katherine Imperatore
Wonderful staff - they treat you like family
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September 2018 by Michal Kowalczyk
Love the service!! Outstanding job! They work to make sure you get what your looking for ASAP!
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September 2017 by Bob Salvini
They do a great job and are reasonable
