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December 2023 by Devin Bradley
I brought in my 428xi grand coupe for some maintenance and got a very detail report on all the things that needed work on. Jonathan Collins gave me the breakdown on the most important things that needed to be repaired. He was very quick to answer any email ,phone calls , and text message . He Kept me updated on my repairs and it took a week to do 6 repairs which I thought was efficient .
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December 2023 by Cinthya Pereira
Such a pleasure working with the BMW Tenafly team. My associate John Collins is wonderful, always very communicative and consistently coming to the table with solutions and an action plan so that my car is always in tip top shape. Couldn’t recommend this location more. Thank you!!!
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December 2023 by Igor Goldenberg
I recently visited BMW Tenafly due to an issue with the sliding mechanism of the captain and rear seats in my car. Jonathan was the expert who assisted me, and I must say, his service was nothing short of exceptional. He combined technical expertise with genuine care, ensuring my issue was resolved quickly and efficiently.Jonathan meticulously diagnosed the problem and explained the process in a way that was easy to understand. His attention to detail and determination to provide the best solution was evident. He went above and beyond to ensure the sliding mechanism was functioning smoothly, demonstrating a commitment to quality work and customer satisfaction.The professionalism and courtesy Jonathan showed made my experience at BMW Tenafly extremely positive. I highly recommend Jonathan to anyone facing car troubles. His dedication and skill are a credit to the dealership.A heartfelt thank you to Jonathan for not just fixing a mechanical problem, but for providing a service experience that was truly reassuring and positive. Your excellence is appreciated!
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December 2023 by Hubert Kolka
I went in specifically for a diagnostic on my M4, I told you guys I have a misfire in cylinder 3. That’s what the code is and reads.I asked specifically “will you be able to tell me more or are you guys just going to read the code for the $230?”I was reassured a deeper diagnostic would be done.I later get a call that says “cylinder 3 misfire we recommend you change spark plugs”I told you they were changed, replaced, and double checked again when I dropped the car off. I was told I’d get a call back…Later that day I was told you guys drove the car and cleared the car and to come pick it up.The service advisor was extremely nice, but I wasted an entire day and $230 for absolutely nothing.
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December 2023 by Ricardo Smalls
great service. One mishap on this visit. Everything was perfect. had an incident where someone went thru the storage tray and took $13. management was very responsive.
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December 2023 by Reinaldo Diaz Lens
I would like to begin by recognizing the exemplary customer service that Gem Garchitorena has provided to me over the last 10-13 years. During this last experience, she was responsive and attentive to my outreach and concerns as she always is. Unfortunately, dealing with the service team is less than favorable and most concerning is the level of mistrust when one has to service the vehicle and is under their possession. On December 4, 2023, I dropped off my car because it was blowing white smoke along with a whistling sound after running in park position for approximately 30 minutes. This problem perfectly fitted the profile for a letter that I received from BMW in November about a Specific Limited Warranty Extension indicating that there could be a problem with the Engine Crankcace Pressure Control Valve and if so it would be repaired free of charge. Although the bill summary indicated that they replaced the crankcase vent pipe they claimed that this particular piece was not the one specified in the notification letter. To make matter worse, they minimally applied my extended warranty since the hourly labor rate at BMW was greater than that of the extended warranty paid. This service department made me feel like I was in a trapped vacation in the Yucatan Peninsula. Will certainly have to take my business elsewhere.
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December 2023 by Marnin Berke
Although I never purchased my X1 here, I've been bringing it for service for many years. I've had nothing but amazing service especially when working with Jonathan Collins. He is honest, always has a smile on his face and always gets back to me when I call. Because of his great attitude and friendliness, I will continue to return for future services. Thank you Jonathan for never making me wonder where to go for car service and thanks to the rest of the staff at BMW for being friendly and kind!
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December 2023 by Jazmel Jerez
I am very pleased with the service I received. Gem made me feel very welcomed and answered all my questions and concerns. She truly cares about the customers!
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December 2023 by mike
I rarely write negative reviews but I had such a poor experience that I feel I have to write this. I would not recommend getting a service from BMW Tenafly.I brought my X7 for a routine service. The representative who assisted me had extremely poor communication skills. I informed him of some issues that needed to be looked at on the vehicle and instead of going over the work that needed to be completed, started making assumptions as to the cause of the issues (which was false and irrelevant).I asked to speak with a manager who was not in yet. Since no manager was in, I requested to speak with another service advisor as the experience with the first representative was quickly going downhill. After waiting (excessively) for 45min to see another representative who never appeared, I left. I left my number with a receptionist for the manager to call me. Hours later, I have not heard from any manager. Clearly, customer service isn't a service they offer.
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December 2023 by Monique Braham-Evans
I previously never took my vehicle to the dealer to be serviced, but after an issue simply could not get diagnosed and fixed after visiting 3 different auto shops; I finally decided to take it to BMW of Tenafly. Not only was the team able to get the job expertly done, but the level of service by Jon Collins completely surpassed my expectations. I now have both of my vehicles serviced exclusively at Tenafly and simply won’t go anywhere else. My many thanks to Jon and his terrific team!
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December 2023 by Frank Lopez
Bought the car here and been using random SAs whenever I needed service. Gem was referred to me by a friend and she was outstanding! Went in for a recall and scheduled maintenance and everything went great, from the detailed video inspections, repair and value services that needed to be done. Thank you Gem and team!
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December 2023 by julio lasval
The quality of service is very good. From the moment you arrive, everyone is polite and professional. Their communication ability is great and their desire to please is wonderful.
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December 2023 by Joseph Zajicek
I would expect nothing less from BMW of Tenafly. They were courteous, hard-working, and extremely communicative. Very easy to work with. It will be the only place I ever bring my BMW.
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December 2023 by Toby Hirsch
Love working with Jon Collins and it is not my first time. He is always courteous and professional. He also saved me a long wait in the waiting room by suggesting I rebook as it was clear my service would take way longer than 2 hours. He helped me book an appointment at a later date with a loaner. When I came back he was my assigned servicer again and managed the whole process perfectly. As usual everything went smoothly. Thank you Jon!
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December 2023 by Susy
My son always takes his BMW to this service center. Their exceptional service includes thorough video diagnosis, dedicated commitment to resolving car issues no matter the time taken, and providing a complimentary loaner car during repairs. They maintain open communication, offer detailed explanations, and never proceed with repairs without your approval on process and cost. It's the sole place my son trusts for his car servicing. We are extremely satisfied with the quality of service provided at this location and highly recommend it.
