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August 2023 by Susan Miller
they are not located in Tenafly, NJ. the sales person on phone lied and said they had their own trucks. they do not. Came to my home in rented truck. Supervisor and 3 guys. did not load truck put all in driveway. said salesperson quoted wrong and shook me down for more money or would leave everything in driveway. then they demanded a tip. they came and it turned to night so was afraid as alone not to comply, my move sat in a warehouse in Elizabeth for weeks. way late to Florida and damaged. Lady that answers phone is rude and hangs up on you. Salesperson never takes your call again. Call Tenafly Police department and they said they get calls from all over the country on them. But no such business in Tenafly and fake picture on their site. Stay away from them. Supervisor said owner lives in Ridgefield NJ and stands by phone to get picture of extra check and deposits immediately over the phone. they go by different names also. Real scam artists. Should not have a license to move.
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July 2023 by Lynn J.
Just don't use them. They overcharge and still give you subpar service and if they dismantle anything to move there is no guarantee they will put it back together and they response is oh well
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June 2023 by Terisa S.
If I could give this company 0 stars I would. stop and move was hired through 3brothes movers. Yaniv the rep overcharged me and then asked for 2 transaction to be made during pickup. One to the company and the second transaction was made out to Jamie Banegas for shuttle fee and this money paid is lost and the company is denying payment made. Even with paper trail and documentation that payments were made, they still over charged me and now the company is literally ignoring. Avoid this scammer and con altogether. You are better off not hiring this company. Worst customer service and lies a lot.
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March 2023 by Morris S
This company is honest, So why so much negative 1 stars? Because the broker nationwide are rip offs and sending them,Stop and move are very honest people, They are here to work with you,Book them directly and you will see they are amazing,Dont use nationwide movers, They give a estimate of a low price so you will want to use them but when stop and move comes they nicely explain you that they dont know what they talking,Use them direct and not with a broker
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February 2023 by Gary Bloom
This is the worst moving company that I'd ever seen. What's worse, I contracted through a national carrier, but they sub-contracted to this company. We had agreement that they would show up on the Saturday before Labor Day (and threatened to charge me more if we weren't able to get in that day, forcing us to negotiate with the sellers)... then told us the day before that they were taking the weekend off, and coming Tuesday.The driver REFUSED to allow me to inspect any of my possessions until I agreed to sign a form stating that nothing was broken (I took video of him forcing me), and wouldn't even open the truck until I did. Then, we found that they SHATTERED my daughter's bed, so that it couldn't be used (she stared school the next day), they broke our bed, and they destroyed a TV.Didn't finish unpacking stuff, to the point where we ended up with at least 8 of their moving blankets. They left our couch in pieces (we both have bad backs, which is why we hired someone in the first place). Then they DEMANDED that I pay them an extra tip.
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January 2023 by Marcia Smothers
The quote given was less than half as much as the actual cost of the move. It was actually almost 3 times as much as quoted. The team that packed us was great. They had a 26 foot truck that was full at the end of the day. The delivery was awful!! They arrived at 10PM, with a 26 foot truck that was half full. They stacked boxes in the garage as asked but were rude about being asked to put the bed in the bedroom and setting it up. They ended up taking just 2 things into the house for us. A friend and I did the rest. They dropped boxes (which were extremely crushed) with no regard for content. There were 5 pieces of furniture that were broken, 11 dishes broken and multiple tool type items that never arrived, one of which was my dad's making it more irreplaceable. I called and asked for a warehouse search and never heard from them again. I initiated an insurance claim (we did not get additional insurance). After going through the initial claim interview (which took 4 calls to get a call back), paperwork was sent to complete. In looking at that, I found that you had to provide original purchase receipts for each item and that since I had packed the dishes, they were not covered. In addition, since I didn't list the missing items on the sheet at delivery, they were not covered (remember it was 11 PM by then and I was very upset. Needless to say, I cannot file the claim as I don't have original receipts for the pieces broken. So the end of the story is we are out about $1,300 worth of stuff that we will have to replace and will never use this company again. The service level, with the exception of the team that loaded our stuff was extremely sub par and their quality of work was less than that! It's heartbreaking to move a long distance and not get your belongings or have them ruined by people who don't care.
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January 2023 by Nathaniel Dolquist
DO NOT use this company, no matter what. They tied all the boxes down poorly in the truck so that many of them fell: this broke all of the glass I owned. They damaged most of my major pieces of furniture and snapped an entertainment center into pieces when they tried to load it incorrectly.They also told me they could deliver to my new address but then, day of, told me they could not and that they could not and that I would have to come pick everything up myself from a location 20 minutes away or it would be sent back to NYC the next day. The driver was the only person there and he said that he could not unload anything unless I paid another guy to come help him.In the truck they also had a bunch of items with different colored labels from mine. These were items that were not delivered to their intentional destinations, and they tried to load some of them into the U-Haul I had been forced to rent.The insurance company that insures them, The Claims Processing Center in Staten Island, NY, then took 14 months to deny my claim about the damage after repeated calls to their office asking if everything had been submitted properly and if they needed anything else. Please save yourself the heartbreak and hire someone else.
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December 2022 by Michael Boley
This company has robbed and stolen a truck load of furniture from two elderly ladies after charging them 4 times their estimated cost to move them to Tennessee. These poor ladies are staying in a house with no furniture, sleeping on air mattresses and wearing the same clothes now for over a week because these people will not answer their phones or respond to these sweet ladies. I only wish I lived closer I'd go see them myself with an attorney. So so sad...
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December 2022 by Zanettia Williams
I moved from NJ to PA recently and had talked to so many moving companies. Stop and Move stood out to me because they were the actual carrier and not a broker. They did my move with their own trucks from start to finish. I received all my belongings the next day after pick up. Movers were great and handled my items with care, i had to pay a little extra for some packing of my items but no big deal since it arrived to me in one piece. I highly recommend this company for long distance moves. They have professional movers and great customer service skill
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December 2022 by King IV
Needed to find a moving company very last minute. This company was able to pick up my things 2 days later for 3 bedrooms, a dining room and living room. Super quick and professional, I paid extra for the priority services got my stuff delivered from New Jersey to Maryland in 5 days. The movers were excellent jus short of “white glove” service
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December 2022 by Jamon White
The movers were great and took great care in making sure my items did not get damaged. They stayed overtime to get the job done into pretty late hours. And it wasn't easy, as we found out the new house had no electricity and the movers had to bring stuff in with flashlights.
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December 2022 by barry _456
Rarely do I leave any reviews, but I must say I was so impressed with how they packed everything well and moved quickly. The moving company was professional. I had a hectic day and the movers made the moving process smoothly. They were the only thing that went right that day. The real superstars were the moving guys
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December 2022 by Mich Mami
Needed to move about 15 minutes away to my new apartment. Called for a last minute move and they were able to squeeze me in . Came on time , packed everything perfectly and with care . Moved furniture to where I needed in home. Unbeatable pricing compared to other companies. Thank you
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November 2022 by Jayne L.
Charged me double and never showed up with my items. RUDE is putting it nicely. Took 1/2 the items that were to be moved. HORRIBLE HORRIBLE
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September 2022 by Sobrino Lanciotti
Very poor service. They took forever to deliver my items and we're not being responsive. Finally they dropped them off and during that time one of the contractors started fighting with the delivery guy right in my house. They also lost an item and now that i see they did not provide an order number so trying to file a claim is a pain and a while process. Definitely do not hire. They over charge too and still have the guts to ask for tip.
