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February 2024 by George Fosdick
I appreciated the time and attention Mike gave me as I was considering the Caledonia 5. The attention to details when considering a purchase like this goes a long way and gained them a new customer. I look forward to dealing with Mike again in the future.
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October 2023 by Visionary Landscapes
Great group of people I had just purchased a used bike, dropped it off for a tuneup. Everyone was very helpful and got my bike back in a few days.
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August 2023 by Antonio Sini
Top notch mechanics and service. TBW is my go-to shop for all my bikes. They also carry a great selection of high end parts and clothing. I highly recommend this bike shop.
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July 2023 by Marko Bukur
Stopped TBW pro in Tenafly to update my wheelset and have aero bars installed. Alex was great in explaining entry level wheels and advantages/disadvantages of different brands. They provided timely turnaround on my bike and you can tell they are passionate about cycling. Glad to have such a great local bike shop!
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June 2023 by G Migs
My daughter cracked her rear triangle & we needed it back for a race the following week. BWS came thru with getting everything processed & done with time to spare. They really pulled thru for us, highly recommend them for your needs.
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April 2023 by Barbara Harris
Thank you once again for getting my 6-year old bike so shiny and like new! You always find time to take care of me and make me feel like a valued customer. I really appreciate it. You guys are the best!
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April 2023 by Garrett Going
This is a REAL Bike Shop. The Bikes, equipment, gear and after market inventory is/are a testament to the owners good taste, passion and commitment to making this space a Durango Colorado level retail & Repair experience. I know Bike Shops. This is my new Shop. G
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February 2023 by Ryan Scheuermann
I bought a used Ibis Mojo from the Pro Shop, and there was a problem with the dropper post. Through a few back and forth exchanges of parts that didn't work and calls with my local bike shop, they eventually sent me a whole new dropper post instead. The shop went ABOVE AND BEYOND to rectify the situation, even though I'd bought the bike as-is. That's a level of service you don't see anymore these days, and I can't recommend them enough.
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January 2023 by Jim
This is one the best shops in the tri state area. I would gladly travel an hour to the shop. I waited a while for a bike to come in and I’m glad I did, the staff is top notch and thanks to Alex for his expertise.
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November 2022 by Bill S.
Just purchased a MTB yesterday from the shop. Their website is great with accurate inventory. I came looking to try out one bike but left with an amazing demo bike. Great Black Friday sales. Staff was very knowledgeable and Alex set up the suspension to my preferences and I was ready for the trails right out the door. I like that this was a pro shop so you didn't have to contend with kids shopping for their first bike riding through the aisles. Great experience all around. Highly recommend.
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November 2022 by Christian Birk
Exceptional service above and beyond! From getting parts (which I couldn't get from any other shop) to the actual service and updates from Alex was great. I will recommend everyone to go here. Note: Review based on fixing a 4-year-old Cervelo S3.
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November 2022 by Emerson Yang
Professional,competent. I give a 3 out of 5 because price for service is much higher than other shops. For example, I let them change a rear tire (which I have and could easily do myself). They charged $45. Other shops would charge $15-$20. Maybe I am being too picky, but as a customer I care about value.
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November 2022 by Vincent Fattizzi
Kevin has patients and knowledge. Great experience today, traveled from Long Island 2 hours and worth every minute. Highly recommend this shop for even the smallest detail having anything to do with bikes.
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October 2022 by Cid Rivera
I came across this shop approximately 3 years ago, when I bought my Orbea Orca OMX 10 and this is the only place my bike ever sees. They’re great to work with and they really know bikes. The service is always top notch and you’ll get your bike back, when promised. They also have an incredible selection of road, gravel and mountain bikes which I’m always salivating at. Alex and Kevin and the other fellas are terrific. For the record, I’m not a racer but just a regular guy who loves bicycles and wishes he could spend more time on his bike.
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September 2022 by Beth Ziegler
I brought my bike in for shifting problems after I had a new SRAM Eagle GX groupset installed 3 months ago at a previous shop. It never shifted right and was making all kinds of clunking sounds and the chain would keep jumping off the cassette. I brought it back to them several times and it was never resolved.Bicycle Workshop Pro was recommended to me and I am so grateful to them! Danny was the mechanic who worked on my bike. He was very reassuring and was like, "Don't worry. We're going to take care of your bike and it will be great".I waited to write this until after I had a few rides in and after a dozen and a half rides over the past 10 days, the bike is ah-mazing! The shifting works like a SRAM GX should, smooth and quiet! While they had the bike, I had a them install new Shimano Deore XT brakes and they make the bike more awesome to ride!These guys at Bicycle Workshop are the best. They just want to get people out there riding! I am looking to get a gravel bike and will be buying my next bike from them as well! Thanks Danny and thanks Bicycle Workshop!(Look at that beautiful cable routing job!)
