SNIPES offers a mix of customer experiences, showcasing both positive service and areas for improvement. Many customers praise the store for its great customer service and quick assistance. Upon arrival, shoppers are often greeted by friendly staff who help them find what they need efficiently. The store is noted for having a decent selection of in-stock and early GR sneakers, making it a recommended spot for pickup orders. However, some customers report challenges with order pickups and communication. While some enjoyed a smooth experience, others faced delays in receiving their orders and difficulty getting in touch with the store by phone. Additionally, there are reports of mixed interactions with staff; while some employees are described as helpful and attentive, others have been criticized for their demeanor, leading to negative shopping experiences. Overall, SNIPES has the potential to deliver excellent service, but consistency in staff behavior and communication could enhance the customer experience further.
Daniel and Rafael were very personable helpful with adult and children shoes.
June 2023
Customer service here sucks for the most part. Everytime I go there.
January 2023
My only issue was it wasn't same day pick up & they do not answer the phone. They had to be shipped from somewhere else which took 3days. I kept calling the store, they would not answer the phone. When the order was finally ready I got to the store to do pick up the girl went straight to the back to get my order.
