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March 2024 by Suzanne Garcia
I picked up my grand pup after a weekend stay. Only received a receipt. No paperwork about if she ate, played or went to the bathroom. Have to request pictures and then they charge for them. For what they charge the should update the families with videos and pictures. I don’t think that’s too much to ask.
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March 2024 by Claudia Addison
A little disappointed with my experience. I’ve taken my pup here a few times. My first experience with the evaluation was great, loved that they gave a little report card to take home on how she did. When I took my dog here for her first full day of day care, I was surprised when I didn’t receive any pictures as most places do that. When I asked for pictures, they said that they only send them on their evaluation day which did not happen for me. They agreed to send me pictures this time but said they only do it when your dog is boarded or else it is an additional charge. I found that strange but I agreed to their terms. This past weekend, I boarded my dog and by the next day, I still didn’t receive any pictures. So I called and the woman said I would receive them soon. I also asked if she could send me a pictures of the room my dog was staying in. The woman said they don’t typically do that because the dogs could appear sad in the pictures. Which is fine, I understand, the dog is away from home. I then asked if I could get a picture even without my dog in the room? She asked if I ever took a tour, I did not, she said I can take one when I picked up my dog. An hour or so later, I did receive pictures, which I attached and they were not very good. I did not receive a picture of where she was sleeping. It also appears that my dog is by herself? I will say that there was 1 picture that included another small dog, which looked terrified, I will not attach because I don’t know the owner. I texted the number back as it came in as an iMessage and said, “Thank you! Is she separated from the other dogs?” No reply. When it came time to pick her up, we asked why it’s so hard to send pictures? The woman said they don’t really send them unless people ask. She then said she would remove the charge for us which was shocking because I was told they would only charge if pictures were requested during daycare?! We asked why no one replied to the message and they said, “if I had any questions I could have called.” It was also concerning why there was no validation as to why my dog was separated from the other dogs as she gets along with other dogs at dog parks, even big dogs like German Shepherds. Is it possible she was scared that day? Yes. But not even a ball or toy in sight for her to play with?! Yes, this a complaint about pictures. In this generation, everyone knows how to take a picture, especially considering it came from an iPhone, and if that’s too hard, maybe send a video? I don’t like that my dog looked like she was in an abandoned alley way with no explanation and when asked about pictures, they made it seem like that was a crazy request.
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January 2024 by James Molloy
I hope you don't have your Dog at Purr and Pooch today snow and Rain and they leave dogs outside in this weather!!!
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December 2023 by Harriet Cook
Always attentive to our anxious dog. Highly recommend them.
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November 2023 by Joshua Solomon
This place is great and very accommodating. We had a reservation for our dogs during Thanksgiving. Unfortunately, due to illness in the family, we had to cancel our travel plans. When I informed them that we would be canceling our dogs stay, they refunded our “nonrefundable” deposit because of the circumstances. We have always been very happy with their services, but their act of kindness was above and beyond.
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November 2023 by Liz Ambrose
Our sweet pup, Cosette, needed day care for 7 days while we had our house painted. It was 2 years since Cosette needed doggie day care! The first day she was tentative at drop off. Everyday she seemed happier than the previous day. Yesterday she was groomed to cute perfection and today she was pulling to get inside. I may need to schedule once a week to keep her this happy!!! Thank you to the staff for giving her a safe place to spend her days while giving us peace of mind. Sincerely, Liz & Rob Hoatson
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November 2023 by Alexandra Trapp
Thank you so much for taking great care of my mom's cat at her home. This is a wonderful service you provide. Charlie The Cat's care taker was very loving to him. She sent me photos of Charlie to show my mom while she was visiting me. Thank you
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November 2023 by Mary mayes
Marissa is the best cat groomer around!
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October 2023 by Cody Yersin
Very disappointed with the level of service we received (or didn’t receive). My family has been bringing our dogs for over 15 years and now I started to bring my dog for boarding. This place use to be the best of the best and has become terrible really fast. Sadly is not facilities is the customer service, which doesn’t cost anything to fix. This last overnight boarding stay when we picked our dog up we questioned why we did not get any add-ons we requested at check-in. We were told nothing was added on and got nothing else other than a bland apology, there was nothing further said for the staff making a big mistake. While our dog is happy to go, the customer service has been less than up to par with a “luxury resort” especially from what it used to be. We use to recommend this place to family and friends but between this and other safety concerns with previous stays this will be the last time we bring our dog here. They’ve had too many mistakes and too many chances.
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October 2023 by Jennifer W
Purr and Pooch is the best! Nick is fantastic and Linda and all the staff are so professional, kind and helpful! My dog loves it there and can’t wait to visit.
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September 2023 by Peter van Vliet
My dog loves this place. He's placed with the ruff (ha-ha) and tumble group of other hard playing dogs, so he's able to get it out of his system. They have a pool for the warmer months.The front desk seems hassled and maybe a little surly, but the place can be very busy and full of dogs and owners behaving badly. I cut them some slack. They must have a high turnover rate.Ps: they will not board FIV+ cats. Found that out the hard way.
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July 2023 by Debra Burtone
This was the worst place to leave my dog. He has never been sick until I took him home from there. I was a little suspicious when they asked me to take out insurance for kennel cough. He was fully vaccinated including the boratella shot. I guess they must be extremely dirty for dogs to come come home sick. If you love your pet DO NOT put them there.
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July 2023 by Mike Matthews
Purr n Pooch is the best. Absolutely love the services and people. My dog loves it.
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June 2023 by Ralph Mucerino
Always a great experience. Wouldn't send my dogs anywhere else. Staff excellent.
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January 2023 by Randy Shain
My dogs ( 1 year old lab- max and 5 year old golden- sonny) have been to purr n pooch in tinton falls for day care before and one night for boarding to get used to being there overnight in preparation for our 7 day vacation. We decided to board them together in the same room- best decision we ever made. They came back calm and zonked out from the week but most importantly, happy. Being together must have really helped them during the 7 days. They also came home bathed and smelling great. Thank you purr n pooch for taking care of our boys like we would ourselves. We will definitely be using you again for our next vacation !
