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May 2023 by Tony S.
I visited the Vans outlet in NJ on family vacation and purchased a sweatshirt for my sons birthday. When returning to Ohio the Vans store left the security tag on the sweatshirt. They recommended going to a local Vans store and have them remove the security tag. The local store was not able to remove the tag and could not return the item as it was purchased at an outlet store.In calling the NJ Vans store again and further explaining the issue to Mitchel and his supervisor Kyle they said it was an honest mistake on there end and they can not issue a refund and there is nothing else they could do. Amazing lack of costumer service. Guess all they care is that Vans got $50 and I have a useless sweatshirt as a birthday present.
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May 2023 by Drucilla Espada
Not the best experience felt profiled.
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March 2023 by Erica L.
Always find what we need here and with the friendliest and kind staff. Thank you Charolette for helping me at the register today! You're a kind soul and I appreciate you erica ( the single mama with two sons) hope your empathy is recognized by more
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November 2022 by Milena Santos
I had the worst customer experience today 11/08/2022. The girl at the register failed to give positive customer service instead of explaining the sale of buy any shoe get a sale shoe 50% off. When checking me out she did not show me any shoes that I could get on sale. After I left the store. I realized this so I went back to do a return on the shoes as I wanted to take advantage of the sale if shown to me. Instead of assistance from the sales team. The register started to roll her eyes. Then she completed the return.Personally, do not recommend this store if your looking to take advantage of sales and have a positive customer experience.
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October 2022 by Jersey Girl
Always great deals and friendly staff!
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September 2022 by Maddie Hernandez
Pamela on register on 8/22/22 giving everyone dirty looks and had a huge attitude giving eye rolls and judging. people like that shouldn’t be getting hired.
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April 2022 by Becka Lang
I love Vans, so of course I loved this place!
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January 2022 by Doug Raymond
Got my first pair of dr Martin's there!
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December 2021 by Charles Wilkins Jr.
Love the store so helpful and friendly. Best selection of comfortable sneakers, and comfy clothes. I wish my entire wardrobe was Vans!
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December 2021 by cody cochran
Favorite store. Always the best clearance buys and prices.
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December 2021 by Debra Capella
The staff is super helpful!
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December 2021 by Julia Collins
Vans are the best shoes ever! Their clothes are awesome too. Went in to this outlet store just to browse a few weeks ago and came across these gorgeous MTEs for only $20. I had to get them! Always great deals and never know what styles and designs you'll find. Staff was helpful as well!
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December 2021 by Melissa Arnott
I love the customer service at this location. You're always greeted and they all do their best to accommodate. The last few times Charlotte has helped us and she went above and beyond.
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November 2021 by Melissa Smith
I love the customer service at this location. You're always greeted and they all do their best to accommodate. The last few times Charlotte has helped us and she went above and beyond.
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August 2021 by Darria Berry
They had a great deals 8 pair for under 275.00 ??
