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February 2025 by Brendan Mulholland
Took 6hrs for an oil change. I had to call back and see if it was done 4hrs later and they said oh yea it’ll be done before we close at 6.
Picked it up and there was a note that tires were rotated for free, which I never asked for. I asked if they actually rotated the tires and the service rep said the techs will do it if they feel it needs it and it’s free. Still couldn’t tell me if they actually rotated the tires or not.
While it was free if they are performing a service they should ask the owner of the car first and also not just write down that they did it without ever doing it.
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January 2025 by Mary Bell
Warning! The Toms River Repair Shop charged me over $3100 to fix my car and I walked out with the same problem. It was the transmission which they didn't check. If they had done a test drive before and after, they would have know. They refused to refund my bill and berated me. Justice is served though, the credit card company gave me a full refund. This AAA location should be shut down for their unconscionable actions.
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September 2024 by dennis nadolny (Gonads)
Poor work. Always have to bring the car back to fix what they did. I mean 4-5 times for the same issue. Replaced parts that were already new. Manager is never available to discuss the problem.
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September 2024 by Mac Farsider
I brought my van in to the Toms River AAA Facility. It ran fine but sounded like the exhaust was falling off when I stepped on the gas. They gave me a print out for over a 1000.00 worth of repairs. Over 600 just for changing 6 spark plugs and wires. I couldn't afford what AAA wanted to charge me and had to pay a fee for their diagnosis which I felt was a run of the mill tune up fee.
I took the van to Marc's Auto Repair
Marc and his mechanic found that a couple nuts came off bolts on a connector at the exhaust. I was only charged for the time it took to perform the repair, 50.00, which was less than what AAA charged me to provide the wrong diagnosis. Shame on AAA.
Thankfully there is still an honest shops like Marc's in Toms River.
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August 2024 by D S
PLEASE AVOID THIS LOCATION!! Had my car for over a month and they just seem to have tried to play games and lie the entire experience. They were supposed to compensate me for taking so long but never did. Now after my car has broke down again that i find out they did such a horrible job that it caused more unnecessary damage to my vehicle. I have reached out to corporate
UPDATE: It's been weeks since I've heard anything. Absolutely unprofessional and incompetent business practices.
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June 2024 by Kim Williams
The true measure of a business is how they handle a bad situation. I had tires installed and was informed I needed brakes as well. I authorized the work and waited longer for the additional work which was expected. HOWEVER when I was driving the car home the right front tire was only at 21 psi (34 is correct) and I couldn't call anyone as all my bloothtooth data was disconnected. I pulled over, called and returned to the facilty to white knuckled to find a mechanic waiting for me, no customer service people on sight. After a few minutes I saw the mechanic and the cashier speaking and the cashier came to me with my key. He said "your tire pressure was reset, you should be fine now" , handed me the key and walked away. Zero explanation, zero apologies, zero interaction from the sales/customer service side and 3 days later zero follow up. Poorly done. Please consider the facts here before choosing this facility.
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June 2024 by Donna Mulhearn
Tyler was very understanding and compassionate. Very friendly atmosphere and nice waiting room were I was able to wait and not have to be driven back and forth. They also have great new plans for the unexpected cost of repairs.
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June 2024 by Joseph Forgione
Many years a customer of AAA but very disappointed that on June 11 I needed to have my battery replaced at my home. I couldn't believe they said they had NO batteries. As I was expressing my disappointment with the woman employee on the phone she HUNG UP ON ME. I have reported this incident to AAA Headquarters on her rude service.
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June 2024 by John Joyce
Prices were very reasonable. The facility was clean and well lit. The employees were friendly. They have free coffee and bottled water for members waiting for car repairs. It is located on a major East/West Road. This location is open Monday - Saturday. They have a large parking lot with a decent amount of Handicapped Parking spaces
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May 2024 by ROEY MEZZ
I had my truck towed there because I wanted to have battery service and they did not have battery service in Ocean County. The battery that was in my truck was put in my truck by the battery service by AAA in August. So when my truck was towed in to the car center they said I needed a new battery and they said I also needed an alternator. They said they would not warranty the battery because the alternator had killed the battery. The next thing he told me was if I let them put the alternator in then they would warranty the battery I said do I have a choice? He said no not really so I let them do the battery and they did the alternator. I got the truck home and the next day it wouldn't start! Yes, it is an older vehicle but they should still know what they're doing! When I called to tell them what had happened they said they were sorry And I should bring it back. They were the ones that said the truck needed an alternator and a battery. So now I should bring it back? Nightmare!
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May 2024 by Jonas Ofori
I called in and expressed that I was not able to locate the wheel lock in my car and if I could get assistance in getting my current wheels removed and brakes replaced. I was told to bring the car in “today” so that they can take a look, and if they can do it, both services can be provided.
I explained the condition of the car and that I wanted to be sure as it's not safest to drive down the road but I got the vehicle to them.
I waited 2 hours and called in, I spoke with Tyler. He was very rude for no reason, I was told to bring my car in, and he said “We didn't tell you or make you do anything”… I don't have time for this attitude, if you don't have time for the car just say so, and keep your negative attitude to yourself. Am a paying customer, and I didn't ask you to do anything for free, so if I'm showing respect why be so negative?
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May 2024 by Minerva Eraclio
They give nice service
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May 2024 by ROSEANN MEZZACAPPA
I had my truck towed there because I wanted to have battery service and they did not have battery service in Ocean County. The battery that was in my truck was put in my truck by the battery service by AAA in August. So when my truck was towed in to the car center they said I needed a new battery and they said I also needed an alternator. They said they would not warranty the battery because the alternator had killed the battery. The next thing he told me was if I let them put the alternator in then they would warranty the battery I said do I have a choice? He said no not really so I let them do the battery and they did the alternator. I got the truck home and the next day it wouldn't start! Yes, it is an older vehicle but they should still know what they're doing! When I called to tell them what had happened they said they were sorry And I should bring it back. They were the ones that said the truck needed an alternator and a battery. So now I should bring it back? Nightmare!
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May 2024 by MARK HARVEY
The gentleman Chris behind the counter was polite, courteous and very professional. The tech, Tyler who originally took my call and set up my car repair appointment was very professional and courteous as well. AAA Car Care did an excellent job replacing my brakes and sway bar links. Thanks guys. You definitely have all of my future work.
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May 2024 by wildcat wildcat
Terrible customer service
