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October 2023 by J WAGS
I drove here and arrived at 6:08pm on a Friday night. The gates closed and locked and no one is answering the phones but yet all the lights are on and backroom is lit up. No signs up saying anything about why it's closed. Stayed around until about 7pm and it still was not open and i left.Not sure what these employees are doing or where they were, but such a waste of time it was.I won't return to this location.Also customer the service is trash here fire them all.
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October 2023 by J W
I drove here and arrived at 6:08pm on a Friday night. The gates closed and locked and no one is answering the phones but yet all the lights are on and backroom is lit up. No signs up saying anything about why it's closed. Stayed around until about 7pm and it still was not open and i left.Not sure what these employees are doing or where they were, but such a waste of time it was.I won't return to this location.Also customer the service is trash here fire them all.
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June 2023 by Niko Amodio
Horrible customer service I was just trying to try on a hat and they didn’t let me
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April 2023 by Carly Lembo
Can't get enough custom hats here
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March 2023 by xolome pirtui
Cool store cool employers, the best!
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February 2023 by Jose Solano
Women behind the counter is not helpfull at all. On the phone in her own conversation, not even a welcome .. almost walked out and didn't anything If didn't need it.
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September 2022 by Gjevat B.
Nastiest attitude I've ever encountered in a retail store my life!!! You don't like your job get another one this is America!! Don't treat people like they're bothering you especially customers!!
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June 2022 by Carlos Diaz
This location is conveniently located in the Ocean County Mall. Unfortunately it is very hit and miss. Their customer service is inconsistent. I have been greeted and taken care of quickly, and I've also been ignored. I have had my hat customized properly, and at other times, sloppily with no attention to detail. It depends on experience and attitude of associate, and amount of people in the store. I go there because I will let them know I'm not satisfied, and they will correct it. Some people may not be as patient.
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March 2022 by Charles Kremer
So I went to Freehold Mall and had 2 hats made and they were terrible so I went to Ocean County Mall and showed Maria and she said no way. She made me 2 new hats for free and did an amazing job. I posted 2 pics so you can see the one from Freehold and the one from Ocean County and you will see for yourself. If you want a custom hat made Maria is your girl and Ocean County is your store.
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March 2022 by junkpick
I just left location at Ocean County mall right now Wednesday 3.23.22 @11.55am woman working counter was useless and non helpful as she carried on with a conversation on her phone. Not only me but other patrons were fed up and also left. This store was much better in the past. Hopefully the manager will notice current help is loosing this stores business. Terrible experience today when I stopped in.
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March 2022 by Nicholas Geiger
Went to grab a hat with my brother and having a conversation with him. Lady was very rude and on the phone with her daughter. Made snarky comments towards us and then claimed she was the owner when she was only the manager and would not help us when asked. Will not be shopping here again. Happened 3-7-22
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January 2022 by Selene Sacramento
I went today and the African American lady at store was super rude to everyone in the store. She looked like she was just trying to get everyone out
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November 2021 by Joe Shmo
The guy working at this store was useless. I tried buying a hat and he couldn’t figure out how to make the transaction go through. What a waste of time to go to this store.
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January 2021 by Jared Iovino
Over priced
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April 2019 by Bryan Douglas
Bought two caps for vacation. Had my name embroidered on one of them. It was the customer service that made my shopping experience exceptional. Taylor was very knowledgeable about her products and the promotions that her store was running. she was very accommodating to my 3 year old daughter and offered me a great deal of useful information about where I could shop to find the other things I was looking for in the mall while my cap was being customized. Great job.