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January 2023 by Yvonne C.
Macy's is the only local store that I can find that carries white workshirts that fit me perfectly. The sales associate was extremely helpful and I couldn't be happier. Thank you for your assistance today!
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October 2022 by Linda M.
I have been shopping in this store for many years. Today I was shocked and disappointed. I understand that the store was having sales and clearances going on but it looked like a bomb went off in there. The ONE fitting room that was opened was a disaster! Clothes everywhere. It was very uncomfortable trying on clothes. So I go to the only two registers opened with coupons in my hand (that they mailed me) one said $10 off sales, clearances etc...the elderly woman at the register had no idea whether I could use them. She asked me if I had a Macy card which I clearly had in my hand. She tried the coupon and it was not accepted. This didn't make sense to me. My items were on sale but a different type of sale? Very confusing!! Then she asked me if I had a bag and my large bag was on the counter in front of me. This poor woman was apparently more confused than I was and maybe should have gone home to lay down. I am thinking of canceling my card and shopping elsewhere.
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September 2022 by White Rider
This Macys in Toms River has improved a lot over the years , with quality, cleanliness, presentation, renovations, etc ..! A nice department store ! Thank you !:) ????
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September 2022 by Keith B.
I previously worked at this location and loved it! All of the employees are extremely nice and helpful. They make working here a comfortable experience and enjoyed speaking to everyone. Although while working here I happened to have a negative experience that I would like to share before you consider applying to work here. It is a very physically demanding job, this store requires you to be on your feet constantly. The floors are cement or cement covered with laminate tiles. This can be very hard on the body, especially your back, ankles, and feet. You are either going to be standing at a cash register for hours on end, or you're running around the store helping customers, putting out merchandise, straightening the shelves, cleaning the floor, and maybe even unloading truck deliveries, etc. Even the employees in the best shape seem to go home sore at the end of their shift. Customers can be difficult to deal with at times, but if you stay patient and treat them with respect they will do the same. It is important to remember that we are all customers, even retail employees, managers, and even corporate suits. We all have expectations of what good customer service looks like, feels like, and should be; that being said we can sometimes forget the massive pressures going on with retail employees. Beyond being unappreciated by my employer I was being called "entitled" and "tenacious" after talking to employees about how they like their job. Many of them enjoy their job, which I applaud. A little empathy and compassion can go a long way to making a bad day better, for both employee and customer. I never know what someone is going through, and I must remember my bad day is not the customers fault, and as customers our bad day is not the retail employee's fault either. All too often, attitudes from both parties can truly ruin a persons day, so I remain mindful during my interactions with other employees. Retail sales rarely provide pay and hours that will give anyone a "living wage". Many retail employees make minimum wage at best and live from paycheck to paycheck. Retail is the easiest work to get, perhaps beyond fast food work, although the turnover rate for retail is extremely high. Not everyone will be physically cut out for it or has the personality to be successful at it. Macy's will always provide their 8-hour employees with one 20 minute break and an hour lunch break. Stress kills, your stress levels, at least for me are going to be through the roof. Almost no one enjoys working in retail, it is not a career you would go to school to excel in, it is a "something for now" a "means to an end" job, entry level grunt work. Corporate retail motto is "if you dont like it, there's the door" which is how I was essentially relieved of my duties at this store because I was too "entitled" "tenacious" and "complained too much about management". I did my job and did not make problems with customers, I made sale, opened credit cards, even made some friends while working there. The stress on the body is bad enough, but mental and emotional stress can easily make physical pain that much worse. A stressful job can land you in the hospital with heart issues, make you manifest panic and anxiety when you even think about going to work. I was for the most part in the start a very passionate and outgoing employee, I treated everyone as they would want to be treated. This required treating both the employees, management, and customers with a measure of humanity. You have to deserve the labor are receiving by appreciating the labor you have. Happy employees, make happy customers and happy customers make BIG profits. When I was working at this store my customer service was good enough where I had customers who would ask for me by name. I worked hard, had great customer service skills, kept a clean area, volunteered for more responsibilities, I never took a day off and averaged a good amount of sales a week. After my 2 weeks of experienc
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August 2022 by Discount Tire Center
This Macys in Toms River has improved a lot over the years , with quality, cleanliness, presentation, renovations, etc ..! A nice department store ! Thank you !:) ????
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August 2022 by Al Costanzo
Macys backstage is a discount section of Macy's. Where you can save money on the same items that were in the store
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August 2022 by Alexander Rizsk
It's ok decent options decent prices. Great service
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August 2022 by Kenneth Kelly
macy's still the standard.
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July 2022 by Richard Strada
Great staff answered all my questions.
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February 2022 by Elizabeth Medrano
Clean environment, fair prices, friendly staff, I love to shop at places where the people actually want to work.
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June 2021 by Lisbeth S.
Went to Macy's in Ocean County to purchase a few items. As per usual, there was no one to take my purchase. Had to hike around to finally locate one counter open with 10 people in line. I huffed and puffed out of frustration because I have no patience. Customer Service is no longer a trend anymore but I had to have the items so I waited and waited and waited... you know the story. As I waited impatiently, I could not help but notice the saintly woman behind the counter. Greeting everyone with a smile, a kind word, no rushing the customer in front of her. Her name was Melinda. I remember her back during Christmas also working, Alone Again, naturally. Melinda worked through CoVid with a smile and now, fast forward, 6 months later, still healthy, happy with a smile on her face and a pep in her step. Dear Macy's... please give this woman a raise, a trophy and a much needed long vacation. You don' t get customer service like that anymore, ANYWHERE. Thank you, Melinda. You are an asset no doubt ~
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May 2021 by Justin H.
Great sales going on before Memorial Day. Staff are always friendly too. Keep large department stores from going under.
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February 2021 by Roxy Butkevicius
A lot of deals!!! Can find clothes for my baby at $1.97
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February 2021 by Iryna C.
Terrible!!! Probably the worst Macys and Mall in general in entire country.No wonder all big department stores are in trouble and been closing their locations nationwide.Whoever manages this particular Macy's should be fired along with whoever does the buying,this Macys should not be even called Macy's because it's nothing like other stores.I stopped shopping in Macy's five years ago when I use to come in and leave empty handed because there was nothing decent there to buy,it's a joke.Went there two days ago was looking last minute to add something to a gift,couldn't find one decent item,everything is junk,overpriced too,but that's not the worst,the worst is how disorganized and messy entire store was,that's why I say that whoever runs it,should be fired.Every items is misplaced,all brands are mixed in with other stuff,I couldn't believe,it's like being in Marshals when you have to dig though everything to find something,but even worst.Nova days everything is being blamed on Covid,how convenient.The store looks like it's going out of business,and no,don't say it's Covid and it's hard to find inventory,because I am in fashion business myself,there is ton of inventory out there,lots of brands to choose,instead of sticking with same old,same old that you have contracts with.The bottom line is,the worst Macy's on the planet!!!! Very frustrating when you go there for a particular item and you know that other branches have it,and you can't find it in this one,each time you give them another chance,it turns into another aggravation.Poorly ran location.
