TD Bank receives mixed reviews from customers. Many describe the team at the Hooper Avenue location as awesome, polite, welcoming, kind, and incredibly helpful. Customers note the staff is always pleasant and will take their time to address all needs, with specific praise for the bank manager and other associates for being professional, personable, and wonderful. The location is called convenient and the team is noted for working well together, leading to high recommendations. However, some experiences are negative, citing horrible customer service. Criticisms include long waits with no help, poor management, and staff being unavailable despite customers waiting. Another customer praised a different associate for being outstanding, courteous, and solving an emergency situation quickly.
great experience banking with Charlye if this was closer to home would definitely be my main td
June 2025
Clean cool and the staff was very friendly and the music they played was out of this world couldn't be more happier standing in line
May 2025
After being redirected here from another TD, I was helped by Joseph after a short wait. His excellent customer service made something I was worried about a pleasant experience. Thanks again!
