TD Bank receives mixed reviews from customers. Many describe the team at the Hooper Avenue location as awesome, polite, welcoming, kind, and incredibly helpful. Customers note the staff is always pleasant and will take their time to address all needs, with specific praise for the bank manager and other associates for being professional, personable, and wonderful. The location is called convenient and the team is noted for working well together, leading to high recommendations. However, some experiences are negative, citing horrible customer service. Criticisms include long waits with no help, poor management, and staff being unavailable despite customers waiting. Another customer praised a different associate for being outstanding, courteous, and solving an emergency situation quickly.
I don’t use this branch anymore because they are rude to their customers and provide horrible customer service. And it’s not just me saying it… read the rest of the reviews! 2.9!? Atrocious!
January 2026
This has to be the worst branch of TD Bank I’ve ever been in. No one in the branch seems knowledgeable or helpful nor do they ever pick up the phone. If there was not another branch in Toms River with knowledgeable folks, I would choose another bank.
December 2025
Wouldn't let me cash a friends check against my account. Even though I gave them my id and signed the check. I've never had a problem at any other branches but this one. Seems to have a diffrent policy.
